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Pre-Service Representative
Banner HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration, financial clearance, and insurance verification while effectively managing customer interactions and resolving concerns. Proficient in using office productivity tools and understanding medical terminology to support healthcare operations.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationFinancial CounselingCustomer ServiceCHAA Certification
About the role
Key responsibilities & impact- Pre-register patients and financially clear them for upcoming outpatient procedures
- Verify demographic information, insurance information, eligibility, and benefits
- Create patient estimates using estimator tools
- Review prior balances and collect patient responsibility
- Educate patients about insurance benefits, financial liability, patient estimates, options, and No Surprise Billing regulations
- Develop payment plans when patients cannot pay their full liability
- Obtain and/or validate authorizations for scheduled procedures
- Prioritize and complete daily worklists
- Coordinate with department/central scheduling, ordering providers, and payers to clear patient accounts
- Meet monthly individual collection targets and productivity standards
- Conduct internal and external customer interactions by phone
- Resolve patient concerns and escalate issues when appropriate
- Attend required training, education sessions, and facility department meetings
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma/GED is required
- Must have one to two years of customer service and/or financial-related work experience
- At least 1-2 years of related healthcare insurance experience
- Excellent customer service and interpersonal skills, both verbally and written
- Understanding of insurance guidelines, financial counseling, negotiation, and prioritization
- Ability to manage multiple tasks and respond to issues in a dynamic work environment
- Demonstrated ability to use PC-based office productivity tools, including Microsoft Outlook and Microsoft Excel
- General computer skills necessary to work effectively in an office environment
- CHAA certification preferred
- Understanding of medical terminology preferred
- Previous EMR experience preferred
- Completion of post-offer Occupational Health physical assessment, drug screen, and background check is required
- Registry/Per Diem positions do not have guaranteed hours and do not include medical benefits or paid time off
Benefits
Comp & perks- Competitive wages
- Paid orientation and training
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EstimatesAuthorization ValidationInsurance GuidelinesFinancial Liability ManagementMedical TerminologyEMR ExperienceOffice Productivity ToolsMicrosoft OutlookMicrosoft ExcelDynamic Task Management
Soft Skills
Interpersonal SkillsVerbal CommunicationWritten CommunicationProblem SolvingNegotiation
Certifications & Qualifications
CHAA Certification
Industry Keywords
Healthcare InsuranceNo Surprise Billing RegulationsPatient ResponsibilityPayment PlansCustomer Interactions