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Patient Services Representative – Bariatric and Metabolic Services
Roper St. Francis HealthcareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration processes, insurance verification, and financial transactions while providing exceptional customer service in a healthcare setting. Capable of maintaining accurate medical records and effectively managing patient flow across multiple locations.
Highest-signal resume keywords
Patient Registration ExperienceInsurance VerificationMedical Terminology KnowledgeRevenue Cycle Software ProficiencyExcellent Communication Skills
About the role
Key responsibilities & impact- Serve as the primary point of contact between patients and physician practices
- Process patient registration, admission paperwork, demographic information, insurance cards, and patient identification
- Verify insurance, RX benefits, referrals, authorizations, and pre-certifications
- Schedule, reschedule, cancel, and assist with follow-up appointments and other services
- Answer and route internal and external calls
- Enter accurate patient scheduling information into the computer system
- Process patients as they arrive for appointments
- Troubleshoot and resolve problems promptly to maintain patient flow
- Explain financial options, calculate patient liabilities, collect and process payments, and refer patients to financial counselors
- Reconcile the cash drawer at the close of the day
- Perform charge entry for external services
- Assist patients with online scheduling and MyChart
- Pull, file, maintain, and route patient charts
- Record lobby wait-time indicators
- Complete accounts in revenue cycle software
- Provide excellent customer service and maintain accurate medical records
- Float between physician practice locations and perform other related duties as assigned
Requirements
What you’ll need- High School Diploma or GED (required)
- Prior experience in patient registration/healthcare (preferred)
- Basic knowledge of Microsoft Office products
- Typing and computer skills, including 40+ WPM typing skills
- Basic math skills
- Knowledge of medical terminology and ICD-9 coding (preferred)
- Excellent communication and interpersonal skills
- Ability to engage with staff and patients in a professional manner
- Problem solving skills
- Ability to work Monday–Thursday, 7:30am–4:30pm and Friday, 7:30am–2:30pm
- Willingness to regularly float between BSSF MOB (West Ashley) and Moncks Corner Medical Plaza and occasionally cover other physician practice locations
- Ability to travel to off-site locations as required
Benefits
Comp & perks- Competitive pay
- Incentives
- Referral bonuses
- 403(b) with employer contributions (when eligible)
- Medical, dental, vision, and prescription coverage
- HSA/FSA options
- Life insurance
- Mental health resources and discounts
- Paid time off
- Parental and FMLA leave
- Short- and long-term disability
- Tuition assistance
- Professional development and continuing education support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance VerificationICD-9 CodingCharge EntryTyping Skills (40+ WPM)Basic Math SkillsDemographic Information ProcessingAppointment SchedulingFinancial Transaction ProcessingMedical Record Maintenance
Soft Skills
Excellent CommunicationInterpersonal SkillsProblem SolvingProfessional EngagementCustomer Service
Tools & Technologies
Microsoft OfficeRevenue Cycle SoftwareMyChart
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcarePatient Flow ManagementFinancial CounselingPatient IdentificationReferral Authorization