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Automotive Technical Service Representative
TeleperformanceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical and customer service skills, effectively managing client communications and resolving technical issues in a fast-paced environment. Proficient in troubleshooting connectivity problems and maintaining accurate data entry while providing exceptional customer support.
Highest-signal resume keywords
Technical Customer Service ExperienceTroubleshooting Wi-Fi ConnectivityStrong Computer SkillsData Entry AccuracyEffective Communication
About the role
Key responsibilities & impact- Serve as a primary point of contact for clients
- Manage inbound and outbound customer communications via phone, email, chat, and/or social media
- Provide front-line, first-level technical assistance
- Resolve technical problems in a fast-paced, customer-facing environment
- Troubleshoot client service and device-specific issues, including Wi-Fi and internet connectivity
- Calmly resolve and de-escalate customer issues
- Escalate interactions when necessary and appropriate
- Respond to assistance requests and possible payment-processing requests
- Track call-related information for auditing and reporting
- Provide feedback on call issues
- Upsell when required
Requirements
What you’ll need- High School Diploma or equivalent
- Minimum of 6 months of technical & customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Strong computer skills, including system navigation, data entry accuracy, and typing proficiency
- Dedicated workspace near router for a hardwired Ethernet connection
- Minimum internet speed of 25 Mbps download and 10 Mbps upload
- ISP latency under 50ms
- Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN
- Proof of internet speed required
- Ability to work a structured schedule with a variety of shifts
- College degree preferred but not required
Benefits
Comp & perks- Medical, vision, and dental health benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Inclusive and diverse workplace culture
- Support for active-duty service members, veterans, and military families
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AssistanceTroubleshootingData EntryTyping ProficiencySystem Navigation
Soft Skills
Customer Issue ResolutionDe-Escalation SkillsCalm Communication
Tools & Technologies
Windows-Based SystemsDesktop Computer Systems
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer CommunicationsInbound and Outbound CallsPayment ProcessingAuditing and ReportingInternet Speed Requirements