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Blue YonderCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Application Support and Implementation, particularly with BY TMS and SCM applications. Proficient in cloud solutions, microservices architecture, and mentoring support engineers while ensuring high-quality customer interactions and solutions.
Highest-signal resume keywords
Application SupportBY TMS Web ApplicationsCloud Solutions (Azure)Microservices ArchitectureMentoring Support Engineers
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Understand customer requests and support designed products and solutions to satisfy business requirements
- Work with global technical and functional teams across customer engagements
- Gather and understand functional issues and problems, and drive solutions and fixes while adhering to SLAs
- Document learnings and create knowledge articles for repeated cases
- Replicate and maintain customer environments
- Maintain knowledge of customer solutions and customizations
- Provide urgent, timely, and quality customer interactions and solutions through closure
- Interact with internal and external stakeholders and report to management
- Identify improvement areas and automation opportunities for routine tasks
- Drive architecture and designs to become simpler, more robust, and more efficient
- Represent the product and portfolio, including vision and functional and technical roadmaps, internally and with strategic customers when necessary
- Mentor junior and mid-level support engineers
Requirements
What you’ll need- Bachelor’s degree (STEM preferred)
- Minimum 5 to 10 years of experience in Application Support and Implementation
- Experience supporting BY TMS / SCM applications within the last 3–4 years minimum
- Strong experience supporting BY TMS web applications
- Understanding of WMS application architecture
- Experience configuring and troubleshooting BY TMS
- Experience supporting and maintaining enterprise cloud solutions, especially Azure
- Experience with microservices-based cloud architecture
- Knowledge of cloud-native architecture, distributed microservices, multi-tenant SaaS solutions, cloud scalability, performance, and high availability
- Experience with ServiceNow, Salesforce, JIRA, AppD, and Splunk
- Understanding of secure architectures, secure configuration, and identity management
- Knowledge of Java, Git, REST API, OAuth, PL/SQL, Azure, Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Spring Boot, Gradle, Ignite, Apache/IIS, ARM templates, AKS, Application Gateway, Virtual Networks, Event Hub, and Azure AD
- Good interpersonal and verbal and written communication skills
- Ability to learn quickly
- Leadership qualities and ability to mentor junior and mid-level support engineers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaGitREST APIPL/SQLKubernetesKafkaElasticsearchSparkNoSQLRDBMS
Soft Skills
Interpersonal SkillsVerbal CommunicationWritten CommunicationLeadership QualitiesAbility to Learn Quickly
Tools & Technologies
ServiceNowSalesforceJIRAAppDSplunk
Industry Keywords
Application ArchitectureCloud-Native ArchitectureMulti-Tenant SaaS SolutionsCloud ScalabilityHigh Availability