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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in providing L2/L3 technical support for enterprise data integration solutions, with strong expertise in SQL, relational databases, and troubleshooting. Proficient in managing enterprise customer relationships and resolving complex technical issues across cloud and on-premises environments.
Highest-signal resume keywords
L2/L3 Technical SupportSQL ProficiencyCRM and ERP Systems ExperienceData Replication and Synchronization KnowledgeCloud Hosting Platforms Familiarity
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions
- Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases
- Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues
- Support databases, CRM platforms, ERP applications, and related enterprise systems
- Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments
- Collaborate with engineering, product, and implementation teams to resolve complex technical issues
- Monitor replication jobs, logs, data flows, and system performance to identify root causes
- Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides
- Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients
- Work with US-based customers during 8:00 AM–5:00 PM US Central Time
- Coordinate with internal teams as needed
Requirements
What you’ll need- 5+ years of experience in technical support, software support, enterprise applications, or data integration
- Strong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting
- Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms
- Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts
- Practical knowledge of cloud hosting platforms and on-premises infrastructure
- Experience managing enterprise customers, escalations, SLAs, and critical production issues
- Excellent communication, analytical, problem-solving, and customer management skills
- Ability to work independently from India while supporting US enterprise customers during US Central Time business hours
- Experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases
- Familiarity with AWS, Microsoft Azure, or other cloud infrastructure
- Knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting
- Experience with monitoring, incident management, ticketing systems, and remote troubleshooting
- Previous experience supporting SaaS products or enterprise data replication solutions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLDatabase ConnectivityData SynchronizationETL/ELTAPIsIncident ManagementRemote TroubleshootingMonitoringTroubleshootingTechnical Documentation
Soft Skills
Excellent CommunicationAnalytical SkillsProblem-SolvingCustomer Management
Tools & Technologies
SalesforceMicrosoft Dynamics 365AWSMicrosoft AzureSQL ServerPostgreSQLMySQLOracle
Industry Keywords
Enterprise ApplicationsData IntegrationSaaS ProductsReplication SolutionsCloud Infrastructure