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Boyd GamingCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and executing global services strategies, managing P&L, and leading organizational transformation in complex engineered environments. Proven ability to build and scale service organizations while ensuring compliance, quality, and customer satisfaction.
Highest-signal resume keywords
Global Services StrategyP&L ManagementField Service TechnologiesOrganizational TransformationCustomer Relationship Management
About the role
Key responsibilities & impact- Define and execute Boyd Thermal’s global services strategy, roadmap, business model and operating model
- Build and scale the global services organization, including structure, talent acquisition, workforce planning, training and leadership development
- Establish globally consistent service processes, delivery standards, quality systems and 24/7 support capabilities
- Own the global Services P&L, including revenue, profitability, forecasting, pricing, contract governance and operational performance
- Lead the customer lifecycle from installation and commissioning through maintenance, upgrades, modernization and lifecycle support
- Develop digital service capabilities, connected asset strategies, installed-base management, field service technologies and data-driven insights
- Build and manage global service partners, suppliers, subcontractors and spare-parts logistics
- Champion safety, quality, compliance and risk management across service operations
- Partner with engineering, product management, operations and sales to improve serviceability, customer outcomes and lifecycle value
- Lead organizational transformation, change management and integration initiatives aligning Boyd Thermal capabilities with Eaton’s global service network
Requirements
What you’ll need- Bachelor's degree from an accredited institution
- Minimum of 15 years of progressive leadership experience in global services, field service, aftermarket, customer support, operations or a related industrial business
- Must be located in the United States
- Eaton will not consider applicants for employment immigration sponsorship or support, including CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
- Willingness to travel up to 30%
- Preferred: Experience designing and building a multi-region services organization
- Preferred: Proven ownership of a services P&L
- Preferred: Experience leading large, geographically dispersed teams through transformation, rapid growth or creation of a new operating model
- Preferred: Experience in mission-critical, data center, thermal management, HVAC, industrial equipment, power management or similarly complex engineered environments
- Preferred: Experience developing executive customer relationships, negotiating complex service agreements and leading critical escalations
- Preferred: Working knowledge of field service technologies, installed-base management, parts operations, remote support and data-driven service models
- Preferred: Ability to lead across a highly matrixed, multinational organization and influence senior stakeholders
- Preferred: Ability to travel domestically and internationally; valid passport and, where required, an acceptable driving record
Benefits
Comp & perks- Equal opportunity employer
- Inclusive work environment
- Willingness to travel up to 30%
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Model DevelopmentService Process StandardizationForecastingContract GovernanceData-Driven InsightsWorkforce PlanningQuality SystemsSafety ManagementChange ManagementInstalled-Base Management
Soft Skills
Leadership DevelopmentInfluencing Senior StakeholdersNegotiationTeam BuildingCommunication
Tools & Technologies
Field Service Management SoftwareData Analytics ToolsRemote Support TechnologiesParts Operations SystemsCustomer Relationship Management Software
Industry Keywords
Aftermarket ServicesCustomer SupportThermal ManagementHVACIndustrial EquipmentPower ManagementMission-Critical EnvironmentsGeographically Dispersed TeamsService AgreementsComplex Engineered Environments