Cayuse Holdings

Agent

• Deliver high-quality customer service and resolve technology problems and requests
• Operate within established guidelines and independently provide customer services
• Perform technical troubleshooting and accurately record problems in the problem management tool
• Provide first-line troubleshooting and take ownership of customer interactions
• Support mobile telephony, devices, video conference units, and IP telephony
• Create end-user accounts and set permissions
• Manage and support desktops, laptops, and PDAs
• Use remote desktop tools to diagnose and troubleshoot Windows, Microsoft, macOS, and Apple application issues
• Administer the ServiceNow IT Service Management System, including service catalog updates, workflows, custom applications, websites, and integrations
• Support resolution of incidents, issues, emergencies, and major incident escalations
• Collect customer requirements and support continuous improvement
• Monitor and report on IT systems and service performance
• Communicate technical directions and resolutions appropriately to customers
• Provide timely feedback via phone, email, and other communication methods
• Follow up to ensure customer satisfaction
• Identify potential system problems and escalate them for resolution
• Collaborate with team members toward solutions
• Assist with training new employees through shadowing and work-process explanations

Service Desk Agent

Advisor

• Design and manage civilian counterterrorism and countering violent extremism programs
• Oversee project lifecycles from concept development through implementation, monitoring and evaluation, and closeout
• Develop programmatic priorities, scopes of work, and procurement documentation for contracts and grants
• Serve as the primary point of contact at Post for civilian CT and CVE programming
• Engage senior host-nation officials to assess needs and ensure effective program delivery
• Coordinate with international donors and partners
• Ensure compliance with U.S. policies, regulations, legal requirements, and Leahy vetting requirements
• Collect and analyze program data and produce performance reports
• Facilitate review and approval of work plans and project documentation
• Provide analysis and recommendations on capacity building, training, budgets, and sustainability
• Synchronize civilian counterterrorism programs with military-led and other related efforts
• Support planning and logistics for senior U.S. official visits, including briefings and escort duties
• Prepare background materials, talking points, and reports for public engagements and program updates
• Perform other duties as assigned
• Report to the Program Manager
• Travel regionally, including to austere environments

Counterterrorism Regional Program Advisor

Director

• Build, lead, sell, and deliver large, complex programs across Federal Civilian agencies
• Advise and consult with senior leaders on industry, government trends, and strategic priorities
• Build trusted relationships with key clients
• Understand client missions, priorities, budgets, constraints, and opportunities aligned with Cayuse capabilities
• Oversee and coach complex program business development and delivery teams
• Balance client interaction, delivery excellence, profitability, and long-range account growth
• Shape current and future solutions based on industry trends, client discussions, and strategic growth objectives
• Drive profitable delivery and improve margins through pricing and operational efficiency
• Collaborate with Business Unit Executive, Client Account Directors, and Company Managing Directors on portfolio priorities and future revenue growth
• Establish long-term trusted relationships with key clients
• Create Federal Civilian Portfolio strategic and financial plans and service roadmaps
• Grow Federal Civilian market penetration over the next 3–5 years
• Optimize delivery and margin growth according to annual plan commitments
• Improve client and employee satisfaction
• Act as a project manager or consultant coach during challenging situations
• Align stakeholders across the organization
• Resolve escalations and issues when commitments are not met
• Coach or support sales/capture teams responding to RFPs or contract renewals
• Perform other duties as assigned
• Reports to the BU Executive Managing Director
• Direct reports include Client Account Directors, Company Managing Directors, and Business Development Directors

Senior Managing Director, Civilian Portfolio

• Contribute to the development, coordination, and implementation of international climate change policies and programs
• Support engagement in programs, global partnerships, and trust funds focused on sustainable landscapes, climate finance, mitigation strategies, and carbon markets
• Represent client interests in governance bodies and contribute to oversight and policy development
• Formulate and implement strategies addressing REDD+, agriculture, NDCs, mid-century strategies, climate finance, and market mechanisms
• Develop country ambition and implementation strategies for priority countries in the Amazon, Congo Basin, and Southeast Asia
• Design and shape international and bilateral climate-related programs
• Support representation in UNFCCC negotiations and other international forums
• Support operationalization and monitoring of climate-related foreign assistance programs
• Produce measurable results in sustainable landscapes, REDD+, climate-smart agriculture, and carbon market initiatives
• Prepare memos, speeches, position papers, decision memoranda, talking points, meeting summaries, correspondence, and other communications
• Report to the Program Manager
• Perform other duties as assigned

Senior Advisor, Sustainable Resources

• Build, lead, sell, and deliver large, complex programs across DoD agencies
• Develop strategy and manage relationships with key defense clients
• Partner with sales/capture teams and delivery teams to grow profitable accounts
• Advise senior leaders on industry, government trends, and strategic priorities
• Build trusted relationships and understand client missions, priorities, budgets, constraints, and needs
• Oversee and coach complex program business development and delivery teams
• Balance client interaction, delivery excellence, profitability, and long-term account growth
• Shape current and future solutions based on industry trends, client discussions, and strategic growth objectives
• Ensure profitable delivery and improve margins through pricing structures and operational efficiency
• Collaborate with business unit and company leadership to advocate for portfolio priorities and staffing
• Establish long-term relationships with key clients
• Create Defense Portfolio strategic and financial plans and service roadmaps
• Grow Defense market penetration over the next 3–5 years
• Optimize delivery and margin growth according to annual plan commitments
• Improve client and employee satisfaction
• Act as a project manager or consultant coach during challenging situations
• Align and mobilize stakeholders across the organization
• Resolve escalations and issues when commitments are not met
• Coach or support sales/capture teams on RFP responses and contract renewals
• Perform other duties as assigned
• Reports to the BU Executive Managing Director
• Directly manages Client Account Directors, Company Managing Directors, and Business Development Directors

Senior Managing Director, Defense Portfolio

Data Analyst

• Meet with Government clients to understand business needs and define data engineering and analysis objectives
• Identify data sources and develop robust data integration and processing workflows
• Design and implement data pipelines, ETL processes, and database structures
• Perform data cleaning, transformation, and exploratory analysis
• Build scalable and reliable data pipelines with data scientists and software engineers
• Develop and maintain models and views for data access, visualization, and analysis
• Optimize data storage, indexing, and query performance
• Present findings and solutions to clients
• Explain complex analytical concepts to technical and non-technical stakeholders
• Take ownership of tasks and deliver high-quality work with minimal supervision
• Perform other duties as assigned

Executive

• Research, write, and assemble executive briefing products supporting steady-state and incident-management postures and special events
• Prepare and present oral briefings for senior executive-level audiences based on synthesized, detailed research
• Create briefing presentations and build and produce briefing books
• Manage electronic distribution lists
• Facilitate electronic presentations via video-teleconference
• Ensure products and presentations comply with established style guides and standards
• Organize and maintain electronic records of reference materials and final products
• Monitor, organize, and maintain group email boxes and calendars in unclassified and classified environments
• Adapt assigned hours to meet product production, preparation, and distribution needs
• Provide surge support for 24/7 incident-management operations as needed
• Report to the Program Manager
• Perform other duties as assigned

Executive Awareness Product Production Specialist

Cloud Engineer

• Contribute to the design, development, and operation and maintenance of enterprise-scale applications
• Participate in agile methodologies and Scrum ceremonies
• Deliver full-stack solutions using Java, Spring MVC/Security/Boot, React, and PostgreSQL
• Design and implement robust backend APIs and services using Java and Spring Boot
• Architect scalable and secure PostgreSQL schemas, optimized queries, and entity relationships
• Create secure and responsive user interfaces with React and TypeScript/JavaScript
• Implement reusable frontend design patterns
• Support data migration between legacy and modern systems while ensuring data integrity
• Develop secure RESTful APIs for data access and system integration
• Plan and execute application deployments using version control and CI/CD best practices
• Provide support throughout project lifecycle phases
• Align solutions with enterprise security, Section 508 accessibility compliance, and governance requirements
• Report to the Program Manager
• Perform other duties as assigned

Cloud Developer – Mid

Learning and Development

• Design, develop, and manage comprehensive training curricula aligned with Florida PALM implementation and agency initiatives
• Develop and maintain role-based learning paths, instructor-led materials, virtual content, self-paced eLearning modules, and blended learning approaches
• Apply adult learning principles and instructional design methodologies to create learning solutions
• Develop and manage training strategies, schedules, communication plans, and deployment initiatives tied to project timelines
• Oversee simultaneous curriculum development efforts and ensure accurate, consistent, timely delivery
• Develop and maintain job aids, quick reference guides, SOPs, user manuals, knowledge-base articles, FAQs, videos, and other performance support tools
• Ensure document management, version control, accessibility, repository maintenance, and compliance with agency and project standards
• Collaborate with business owners, SMEs, project managers, change management teams, and technical teams to assess training needs
• Support change management and user adoption through communication and learning strategies
• Support UAT training readiness by preparing users for testing processes, business scenarios, and system functionality
• Organize and oversee classroom, virtual, webinar, and hybrid training delivery
• Prepare instructors and provide learner support
• Assess training effectiveness through surveys, evaluations, metrics, and learner feedback
• Recommend and implement improvements based on performance data
• Mentor and lead instructional designers, trainers, technical writers, and other training staff
• Prepare executive briefings and status reports covering progress, readiness metrics, risks, issues, and mitigation plans
• Report to the Program Manager

Technical Training Manager

Business Analyst

• Coordinate day-to-day accounting operations and promote readiness for system transitions
• Provide implementation and operational support for financial accounting processes
• Conduct trial balance monitoring and reconciliation between FLAIR and Florida PALM systems
• Review batch uploads and support reconciliation and financial reporting
• Maintain Due To/Due From workbooks, general ledgers, and division receivable analyses
• Assist with revenue and receipt entries and financial statement preparation
• Research vendor invoice statements, process approvals, and analyze outstanding checks
• Coordinate voucher processing and support audits for payment accuracy
• Prepare daily operational and cash needs reports and Outstanding Warrant reports
• Resolve deposit issues, maintain logs, and update Revenue Source Code data
• Support enhancements such as the Cashier's Office Deposit Automation system
• Monitor mailboxes to ensure timely responses and resolutions
• Conduct program audits and monitor compliance with guidelines
• Assist with assigned projects and improve program operations
• Organize meetings, manage agendas, and track assignments and completion statuses
• Maintain documentation, monitor training progress, and support team onboarding
• Prepare reconciliation, operational, workload, and status reports
• Maintain logs tracking progress on program milestones and tasks
• Perform other duties as assigned

Senior Business Analyst

Business Operations

• Serve as a senior business process advisor across multiple financial units
• Evaluate existing business processes and recommend operational improvements
• Coordinate financial management activities, including reconciliations, revenue processing reviews, trial balance cleanup, warrant monitoring, receivable analysis, and financial statement monitoring
• Develop, review, maintain, update, and validate process documentation, SOPs, agency policies, desk procedures, workflow diagrams, process maps, and work instructions
• Identify operational risks and recommend mitigation strategies
• Develop and maintain organizational readiness templates, forms, procedures, documentation, training plans, and role-based training outlines
• Coordinate onboarding and monitor required training in the People First LMS
• Coordinate meetings, agendas, action items, and follow-up activities
• Support cutover planning, transition, execution, and system implementation readiness
• Coordinate Chart of Accounts crosswalk updates and payment data/prepayment analysis
• Facilitate communication between business units during implementation
• Assess workload distribution and recommend responsibility reassignments
• Prepare management and executive-level status reports
• Conduct research, analyze data, evaluate alternatives, and prepare recommendations for management decision-making
• Coordinate cross-functional business activities and monitor project deliverables and implementation milestones
• Facilitate issue identification and resolution
• Lead or participate in special projects assigned by management
• Report to the Program Manager

Business Process Manager

• Design, deploy, and maintain Microsoft Azure infrastructure and cloud services
• Manage Azure Virtual Machines, Virtual Networks, Storage Accounts, Azure AD, and security services
• Monitor cloud resources and optimize performance, availability, and cost efficiency
• Support cloud migration and modernization initiatives
• Administer and support Microsoft Intune and Endpoint Manager environments
• Configure and deploy device compliance policies, configuration profiles, and application deployments
• Manage Windows Autopilot provisioning and lifecycle management
• Ensure endpoint security, patch management, and device compliance standards
• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive
• Support identity and access management through Microsoft Entra ID (Azure AD)
• Implement and manage Conditional Access, MFA, and Zero Trust security principles
• Troubleshoot user access, collaboration, and productivity platform issues
• Administer Windows Server environments, Active Directory, DNS, DHCP, and Group Policy
• Maintain server infrastructure, storage systems, and virtualization platforms
• Support backup, disaster recovery, and business continuity solutions
• Perform system upgrades, patching, and maintenance activities
• Implement and maintain Microsoft Defender, Microsoft Sentinel, and security best practices
• Monitor and remediate vulnerabilities across servers, endpoints, and cloud resources
• Assist with audits, compliance initiatives, and security assessments
• Develop and maintain system documentation and operational procedures
• Provide Tier 2/3 technical support and resolution of complex infrastructure issues
• Partner with engineering, security, and business teams to deliver technology solutions
• Participate in on-call support and incident response activities as required
• Mentor junior IT staff and provide technical leadership on projects

Senior Microsoft Engineer – Azure, Intune

Incident Response Analyst

• Provide first-line support for incidents and technical issues reported by client staff and customers
• Categorize and escalate incidents according to severity and Standard Operating Procedures (SOPs)
• Escalate cases to specialized teams such as Threat Hunting and Vulnerability Management
• Coordinate with regional teams, private-sector entities, and partners throughout the incident lifecycle
• Track and verify distribution and resolution of service requests
• Maintain shared mailboxes, incoming incident reports, and phone systems for efficient case routing and response
• Perform correlation analysis across cyber, physical, and communication threats
• Contribute to daily, weekly, and monthly reports on emerging threat patterns and operational metrics
• Deliver customer service and technical support to client partners during incident responses
• Participate in shift synchronization meetings to support seamless 24/7 Operations Center transitions
• Perform other duties as assigned

Junior Cyber Incident Response Analyst

Network Engineer

• Provide senior-level technical guidance and supervision for information systems operations
• Design, build, and implement LAN, MAN, and WAN network infrastructures
• Compile, analyze, and manage network operation and maintenance records and reports
• Troubleshoot and resolve complex hardware, software, and network performance issues
• Plan and execute large-scale systems projects
• Conduct vendor evaluations, cost-benefit analyses, and system integration processes
• Analyze network traffic data for capacity planning, performance enhancement, and scalability
• Oversee technical control facility activities to maintain hardware, software, and network performance
• Lead procurement, testing, installation, and ongoing support of networking and communications systems
• Supervise multi-functional teams across network operations, systems security, system software support, and production support
• Perform system-level design and configuration for hardware, operating systems, and platforms
• Ensure quality assurance and evaluate software products for operational efficiency and compliance
• Oversee LAN/MAN/WAN administration, systems programming, security policy implementation, and web strategy support
• Monitor and test network facilities and equipment to ensure continuity of operations
• Provide input on network standards, operational requirements, and budget constraints
• Report to the Program Manager
• Perform other duties as assigned

Senior Network Specialist

• Write, review, and refactor back-end code using Java and Spring Boot
• Write front-end code using Angular v17 or higher
• Develop and optimize PostgreSQL database interactions
• Use AI tools for boilerplate code generation, unit test creation, and application modernization
• Ensure AI-generated code follows security protocols, AWS cloud architecture best practices, and PostgreSQL standards
• Manually validate, debug, optimize, and refine AI-generated code
• Conduct code reviews and implement performance enhancements
• Collaborate with architecture teams to align solutions with enterprise requirements and project goals
• Perform other duties as assigned
• Report to the Program Manager