Technician

• Review customer work orders and assess user-reported computer issues
• Test and evaluate customer devices to determine appropriate repairs
• Perform electronic device repairs, including hardware and software troubleshooting
• Troubleshoot customer hardware and software issues while following proper procedures
• Set up, repair, or replace computer hardware and associated devices
• Follow quality-control standards and complete required device checks
• Move across K–12 teams to support training on multiple device types and stay current with OEM requirements
• Meet established production goals while upholding quality-control standards

Repair Technician

Principal

• Serve as a national technical authority and escalation resource for complex Lenovo ISG opportunities across CDW
• Define architectural direction for enterprise compute, storage, converged and hyperconverged infrastructure, hybrid cloud, HPC, AI-ready infrastructure, edge, and modern data center solutions
• Lead technical strategy for complex pursuits, including discovery, solution framing, architecture validation, competitive positioning, executive presentations, and cross-practice alignment
• Design solutions addressing infrastructure requirements, business constraints, operational considerations, financial objectives, and long-term roadmaps
• Serve as an executive-level trusted advisor and lead briefings, innovation workshops, architecture reviews, and business outcome discussions
• Review peer designs for quality, accuracy, scalability, supportability, and alignment to requirements
• Define complementary services and collaborate with services teams on scope and effort estimates
• Lead technical go-to-market execution and develop repeatable solution plays
• Develop standardized deliverables, reference architectures, design templates, SOW frameworks, demonstration guidance, assessment methods, and reusable intellectual property
• Maintain strategic relationships with Lenovo and ecosystem partners and execute joint strategies
• Lead national enablement and knowledge-sharing initiatives
• Coach and mentor architects, engineers, specialists, and other technical professionals
• Communicate CDW’s technology and services value proposition and support Lenovo ISG growth

Principal Technologist

Inside Sales

• Maximize the productivity of Federal Enterprise Sales Teams by partnering with and supporting Field Sales coworkers
• Prepare and distribute product configurations and customer quotes using online tools
• Process product orders accurately and promptly through SPS and AS400 systems
• Interact directly with customers regarding order status, quotes, and other requests
• Ensure government requirements are followed, including DPAS ratings, due dates, and contract requirements
• Ensure proper quote-to-order conversion for Federal customers
• Collaborate with Federal Services and Project Management teams on large projects
• Manage orders for rollouts
• Handle return merchandise authorizations
• Coordinate hardware scheduling with services
• Provide consistent customer status updates
• Train and mentor new and existing coworkers
• Manage contract vehicles for specified customers
• Maintain in-depth knowledge of relevant products, contracts, and Federal requirements
• Build customer relationships and provide coverage when sales teams travel or are out of office
• Proactively provide clients with pertinent business-impacting information
• Develop effective working relationships with internal departments
• Provide an extraordinary customer experience with a high sense of urgency

Senior Inside Sales Representative

Solutions Engineer

• Develop assessment and service solutions, including architecture, optimizations, technology health checks, deployment services, and advisory services
• Collaborate with customers, delivery teams, and sales to provide consultative guidance, define strategy, and create statements of work
• Analyze technical and competitive considerations to align solutions with customer requirements and enhance business outcomes
• Maintain strategic relationships with customers, internal teams, and delivery leadership to drive growth
• Build and maintain relationships with key partners
• Own assigned territory strategy and establish consistent engagement with customers, partners, and vendors
• Serve as a subject matter expert across multiple solution families
• Lead outreach initiatives, enablement efforts, coaching, and mentoring for solution architects
• Develop and deliver training content for team members and broader audiences
• Act as a trusted advisor and expand CDW services

Senior Solution Architect

• Collaborate with customers, sellers, field Solution Architects, services teams, and partner resources to assess requirements and develop solution recommendations
• Architect and position NetApp storage, data management, data protection, cyber resiliency, hybrid cloud, cloud storage, and AI data infrastructure solutions
• Conduct customer discovery sessions, technical workshops, architecture reviews, demonstrations, and solution strategy discussions
• Translate requirements into scalable architectures, technical recommendations, bills of material, proposals, and supporting documentation
• Analyze technical and competitive considerations, identify risks or gaps, and define corrective actions throughout the sales cycle
• Support account teams from opportunity identification and qualification through technical validation, proposal development, and closing
• Present complex technical concepts and business value to technical, operational, and executive audiences
• Serve as a national NetApp subject matter expert for complex, strategic, and multi-region opportunities across CDW
• Provide technical leadership for storage modernization, data protection, cyber resiliency, hybrid cloud, and AI-ready infrastructure opportunities
• Build and maintain strategic technical relationships with customers, NetApp field teams, internal sales, services, and delivery organizations
• Maintain relevant partner technical certifications and stay current on NetApp roadmaps, emerging technologies, industry trends, and competitive offerings
• Contribute to reference architectures, solution playbooks, best practices, technical collateral, and enablement content
• Deliver technical coaching, mentoring, and enablement for architects, specialists, engineers, executives, and sellers
• Collaborate with cloud, compute, networking, security, virtualization, AI, consulting, and professional services teams on integrated multi-vendor solutions
• Participate in customer executive briefings, partner events, technical forums, industry conferences, and joint go-to-market activities as needed

Senior Solution Architect – NetApp

Project Manager

• Independently manage medium-to-large-sized, complex client engagements
• Lead all aspects of service delivery from inception to completion
• Deploy mainstream and emerging technologies across hybrid infrastructure, cybersecurity, cyber risk, and business transformation projects
• Develop and execute project communication plans
• Establish, monitor, control, adjust, and communicate project tasks and schedules
• Ensure scope is delivered fully and with quality throughout the project lifecycle
• Manage project profitability and monitor, control, interpret, and communicate project budgets
• Identify, document, track, and communicate project risks and issues, leading resolution
• Lead and facilitate internal and external meetings
• Assist with RFP and proposal responses for hardware, software, and services
• Assist with pre-sales initiatives as required
• Partner with SMEs, Solution Architects, Sales, and cross-functional teams to ensure successful project completion

Senior Project Manager

Computer Technician

• Review customer work orders and assess reported computer issues
• Test and evaluate customer devices to determine appropriate repairs
• Perform electronic device repairs, including hardware and software troubleshooting
• Troubleshoot hardware and software issues while following proper procedures
• Set up, repair, or replace computer hardware and associated devices
• Follow quality-control standards and complete required device checks
• Move across K–12 teams to support training on multiple device types and stay current with OEM requirements
• Meet established production goals while upholding quality-control standards

Computer Repair Technician

Business Development Rep

• Drive pipeline creation and revenue growth through partner-focused sales initiatives
• Develop strategies to expand share-of-wallet and acquire net-new customers
• Support opportunities from discovery through booking and customer adoption
• Leverage pricing programs, incentives, and partner funding to maximize profitability
• Coordinate deal registration and partner engagement throughout the sales cycle
• Serve as subject matter expert for assigned partner technologies and solutions
• Deliver enablement programs for CDW sellers and Solution Architects
• Facilitate access to partner technical resources, demo environments, assessment tools, and subject matter experts
• Present CDW and partner solution value propositions to customers and internal stakeholders
• Support customer-facing webinars, events, campaigns, and industry tradeshows
• Collaborate with Sales and Solution Architects to identify, qualify, and develop opportunities
• Provide competitive positioning, business value analysis, ROI/TCO guidance, and strategic sales support
• Assist with quoting, ordering, pricing validation, and escalation management
• Align CDW and partner professional services capabilities with customer requirements
• Monitor and report on pipeline health and opportunity progression
• Act as primary contact between CDW and assigned partner teams
• Provide customer, seller, and technical-resource feedback to improve partner strategies
• Support integration of partner programs into CDW sales motions and operational processes
• Evangelize CDW capabilities within partner organizations
• Assist with joint go-to-market initiatives
• Build relationships with CDW sales teams, Solution Architects, and partner stakeholders
• Participate in quarterly business reviews and strategic planning sessions
• Support revenue, gross profit, and customer acquisition targets

Business Development Manager

Operations

• Maximize Account Manager productivity through direct partnership
• Provide operational assistance with quote creation and order processing
• Provide status updates for orders, quotes, and other requests
• Interact directly with customers regarding order status, quotes, and requests
• Support basic CDW and Partner-badged service requests through Agiloft and Synapse/Changepoint
• Prepare and distribute product configurations and customer quotes
• Process orders through SPS and AS400 systems
• Process web orders through the Sales Order Router
• Manage bid entry, amendments, and winning bids in the Bid Router
• Select appropriate purchasing contracts and terms during order entry
• Maintain sales order routers and sales order manager screens
• Follow tasks through to completion
• Facilitate and follow up on Customer Relations/ServiceNow requests
• Release orders on hold in the Sales Order Manager and Sales Order Router
• Configure hardware accurately according to best-practice standards
• Attend sales team meetings and huddles via phone, Webex, or in person
• Maintain knowledge of relevant products, promotions, and announcements
• Develop product knowledge and sales skills through training
• Complete Partner Product accreditation
• Build trusted relationships with Account Managers and internal departments
• Provide pertinent information to clients and Account Managers
• Deliver an extraordinary customer experience

Sales Operations Representative

Support Engineer

• Provide on-site technical support at the Carmarthen or Worcester site 3–5 days per week
• Travel to other sites for project work, annual leave cover, and support needs
• Troubleshoot Windows 10/11 operating systems and analyze event logs
• Provide software support and limited hardware support, including break/fix and fault finding
• Manage Microsoft Server OS tasks including joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT
• Archive data to tape using tape library systems
• Perform antivirus monitoring, network monitoring, storage and capacity management, physical hardware health checks, and auditing
• Carry out office moves, hardware installations, and basic server maintenance on Lenovo workstations and Dell servers
• Update administrative records and ticketing systems accurately and promptly
• Follow SOPs and create process documentation for internal and customer use
• Support specialist customers and contribute to smooth IT operations across multiple locations

IT Support Technician

Strategist

• Advise CDW on new technology offerings addressing healthcare industry challenges and opportunities
• Act as a thought leader in leveraging technology to positively impact the healthcare segment
• Interact with customer leadership to shape future thinking and improve organizational posture
• Present and demonstrate strategy, solutions, and partner technologies to customers and CDW
• Monitor technology trends and developments
• Develop CDW solution sets addressing customer problems within the industry
• Coordinate partners in solutions addressing real needs beyond traditional technology infrastructure
• Evaluate new technology approaches and solutions for value, problem addressed, market potential, and strategic fit
• Collaborate across CDW to develop solution packages including services, logistics, and other capabilities
• Identify target-market accounts and qualify and scope solution opportunities
• Determine markets to address
• Build executive relationships with customer organizations and partners
• Influence target-opportunity requirements across customer executives, program leads, project leads, and technical experts
• Collaborate with sales teams as a subject matter expert for customer visits, presentations, conference calls, webinars, and large solutions
• Articulate value propositions to sellers, partners, and customers
• Attend customer onsite meetings, business reviews, and industry days as needed
• Represent CDW at external networking opportunities, conferences, and events
• Train CDW sellers and sales teams on trends and solutions and mentor sellers on customer messaging

Principal Strategist – Healthcare

Customer Success Manager

• Own all aspects of customer experience for a portfolio of 10–25 clients
• Establish trusted strategic-advisor relationships with clients
• Drive continued value from solutions and growth within the portfolio
• Establish and drive governance models for service deliverables and improvement opportunities
• Lead customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, and financial oversight
• Establish critical customer goals and KPIs through Customer Success Planning
• Monitor incidents, projects, and activities involving CDW Managed and Professional Services
• Advocate for customers and escalate concerns to leadership before business impact
• Contribute to continuous improvement initiatives and adoption of CX tools and processes such as Gainsight
• Coordinate an end-to-end customer experience across Sales, Professional Services, Managed Services, and Operations

Account Executive

• Drive strategic growth through high-value solutions and services
• Generate product gross profit and expand services revenue within a defined portfolio
• Orchestrate and manage large-scale programs across complex enterprise environments
• Advise executive stakeholders on products and services supporting AI-driven transformation
• Design and tailor cross-functional service solutions aligned with client strategic objectives
• Collaborate across practice areas to create innovative, outcome-driven programs
• Lead sales engagements and identify expanded opportunities
• Shape strategic roadmaps and ensure successful solution delivery
• Prioritize accounts and opportunities based on relationships, competitive advantage, potential, and business impact
• Develop account strategies, objectives, measurable goals, and contingency plans
• Conduct time-constrained discovery and needs assessments
• Negotiate with customers by developing options, validating interests, and engaging relevant stakeholders
• Create and deliver customer-facing stories and narratives
• Raise awareness of unidentified customer needs and connect them to tangible business outcomes
• Establish credibility with executives as a trusted advisor
• Increase awareness of CDW’s value proposition and total portfolio across assigned accounts
• Deliver Advanced Technology product GP and service revenue attainment
• Market and sell CDW’s core products and solutions with the inside Account Manager sales force

Client Executive

Network Engineer

• Evaluate and recommend commercially available, standards-compliant wide-area networking solutions
• Develop traffic engineering studies and analyses to determine data network requirements
• Perform cost/benefit analyses on competing data communications methods
• Design complex integrated communication networks and develop network service specifications and procedures
• Assist with Requests for Proposals and Requests for Quotations
• Review and evaluate reliable, cost-effective, and efficient wide-area communications for the House
• Provide senior-level operational support for day-to-day operations and complex WAN/LAN problem resolution
• Monitor performance and bandwidth utilization of wide-area communication systems
• Keep current with telecommunications technology changes and apply industry standards to House requirements
• Train House staff in telecommunications technologies and provide technical guidance to junior engineers
• Perform other official duties and special projects as assigned

Senior Network Security Engineer

Account Manager

• Own the partnership between CDW and Microsoft across UK and international entities
• Lead commercial excellence, partner experience, sales and customer experience, and continual improvement initiatives
• Review partner rebate schemes and targets and advise Solutions, PPM and sales leadership on actions to improve profitability
• Own rebate profitability and maximise partner schemes, investments, programmes and profitability
• Negotiate and execute commercial agreements for major partnerships
• Document and drive sales accountability through partner plans, goal setting, QBRs, business planning and stakeholder mapping
• Analyse partner opportunities, competitors and market landscape and identify whitespace opportunities
• Lead partner investment and reinvestment opportunities across funded heads, marketing and rebates
• Collaborate with OCTO, Solutions, Sales and Managed/Professional Services teams to drive partner-related services
• Deliver executive-level engagements, QBRs, partner and customer events
• Grow programme opportunities and revenue with the Programmes and Incentives Specialist
• Manage partner internal and external communications
• Articulate CDW’s strategy, propositions, GTMs and value statement to partner stakeholders
• Deliver partner enablement programmes with sales teams
• Maintain partner compliance, including accreditations, contracts and certifications
• Manage partner ROI, governance plans and reviews
• Lead relevant communications to sales and drive seller adoption
• Serve as an escalation point for sales and customer issues within the partner
• Support, mentor or coach the Programmes and Incentives Specialist and other practice roles
• Connect regularly with US and Canada PPM teams on best practices and global partner approaches