Business Development Rep

• Accelerate growth within the public sector, Federal, S&L and EDU business segments
• Coordinate with Sales to optimize and close opportunities
• Drive enablement and training on key partner solutions
• Define target markets and accounts and assess current relationships
• Execute growth strategies, build a long-term pipeline, and forecast against monthly sales targets
• Develop relationships with sales professionals and leaders internally at CDW and externally at the partner
• Collaborate with sales and multiple customer stakeholders to influence final requirements for target opportunities
• Serve as subject matter expert for customer visits, presentations, conference calls, and webinars
• Participate in all aspects of large transaction sales cycles
• Coordinate legal and financial agreements, including NDAs and Teaming Agreements, before RFP release
• Identify customer purchasing trends and partner technology advancements to increase sales capture
• Articulate the partner value proposition to partners and customers
• Align with CDW marketing leaders and internal PPM stakeholders to create go-to-market plans supporting OEM partner strategies and regional events

Business Development Manager – Federal, S&L, EDU

Affiliate Manager

• Collaborate with Lenovo to assist them in their business at CDW
• Assist in managing Lenovo engagements and provide information and reporting to the partner
• Perform ad hoc tasks to drive the business
• Create program contracts and track funding from Lenovo
• Work with Finance to ensure Marketing activities are invoiced appropriately
• Secure and approve content for Lenovo-requested activities
• Manage Lenovo partner portal programs such as deal registration
• Collaborate with Partner Business Managers and Senior Partner Business Managers on Lenovo engagements and Marketing programs
• Ensure Lenovo product information accuracy and oversee product information communication

Partner Business Coordinator

Technical Project Manager

• Provide timely and accurate financial reports, analysis and recommendations to technology leaders
• Assist in developing the technology financial plan, including forecasting
• Create operational financial reports for TE&S to optimize resource allocation and utilization
• Build partnerships with internal customers and cross-functional teams
• Prepare analysis supporting technology projects and organizational growth
• Recommend improvements to reporting and analysis processes
• Support system capacity and resource planning, as well as cost modeling
• Analyze, plan and present financial information related to the Technology Portfolio to Finance and Technology leadership
• Collaborate on capacity, resource and cost models to support portfolio decisions
• Report to the Senior Manager, Portfolio Enablement and interact with Finance Business Partners, Portfolio Management, Vendor Management Office, Program Management Office and Technology leadership

Senior Technical Project Manager

Manager

• Lead the Business Systems Analysis area by setting priorities, allocating resources, and ensuring teams deliver consistent, high-quality analysis and solution outcomes aligned with business and Technology objectives
• Lead multiple related business systems analysis teams and provide direction to managers and professional coworkers, including goal setting, coaching, performance management, workforce planning, and talent development
• Develop area and team plans, priorities, operating rhythms, and resource strategies aligned with Technology and enterprise objectives
• Oversee intake, discovery, analysis, prioritization, and documentation of complex business and functional requirements across a portfolio of initiatives
• Partner with business, product, architecture, engineering, data, security, and project leadership to translate strategies and challenges into feasible solution options and recommendations
• Ensure consistent standards for requirements elicitation, process modeling, systems analysis, traceability, acceptance criteria, testing support, and solution validation
• Direct analysis of non-standard operational and business problems, identify root causes, evaluate alternatives, and drive resolution
• Assess demand, capacity, risk, dependencies, and trade-offs; allocate resources and adjust priorities based on objectives, business plans, and funding
• Provide governance and leadership for business process design and optimization
• Establish performance measures and reporting for delivery, quality, stakeholder outcomes, risks, and continuous improvement
• Build relationships with senior leaders and cross-functional partners; communicate complex or sensitive matters and influence decisions
• Promote knowledge sharing, reusable practices, tools, templates, and communities of practice
• Ensure compliance with technology, data, privacy, security, financial, and operational standards and policies
• Manage large, complex, cross-functional strategic programs
• Manage external partners or vendors when applicable, including scope, quality, performance, risks, and business alignment

Senior Manager, Business System Analysis

Technical Writer

• Assist and lead the development, standardization, and implementation of knowledge management strategies, frameworks, processes, and policies
• Work with business leadership to execute knowledge management strategic initiatives
• Lead the design and implementation of business processes, knowledge management processes, systems, and tools
• Design, implement, and support business solutions using company-approved tools and applications
• Analyze business processes to identify efficiency and automation opportunities
• Identify and implement best practices for knowledge sharing, collaboration, and knowledge retention
• Collaborate with subject matter experts to capture and document tacit knowledge, best practices, and lessons learned
• Analyze knowledge management metrics and key performance indicators
• Develop and provide guidance on knowledge management practices, tools, and processes
• Conduct training sessions and workshops
• Lead research into emerging knowledge management trends and technologies
• Collaborate with IT teams to implement and integrate knowledge management tools and platforms

Knowledge Manager – Technical Writer, Training Enablement

Account Manager

• Build, grow, and maintain positive relationships with customers
• Educate, strategize, and sell technology products, services and solutions
• Prospect for new customers through high-volume customer touchpoints to grow your book of business
• Research current and potential customers to understand their business and communicate the value of working with CDW
• Collaborate with peers and industry partners to provide technology solutions
• Complete six weeks of instructor-led, interactive classroom training
• Participate in four months of hands-on selling and training with one-on-one coaching
• Continue ongoing training, development and mentorship while expanding your book of business and developing customer relationships

Account Representative – Sales Training Program

Customer Success Manager

• Design and drive the business unit’s future vision and strategy across Customer Success and Renewals
• Align Customer Success methodologies and renewals lifecycle so both functions operate as one connected motion
• Own renewals strategy, including forecast accuracy, on-time renewal rate, retention, churn mitigation, multi-year commitments, and expansion
• Manage team financial performance and analytical KPIs across adoption, customer health, renewal, retention, churn, forecasting, and expansion
• Execute AI and digital strategy, prioritize relevant use cases, measure impact, and ensure responsible and compliant use
• Champion customer health, telemetry, entitlement, and renewal data to support AI-enabled and digital-led engagement
• Apply enterprise AI tools and insights to customer health scoring, renewal forecasting, risk identification, account planning, and coworker productivity
• Attract, retain, coach, and develop talent through feedback and individual development plans
• Serve as subject matter expert on Customer Success, Renewals, business unit trends, and industry practices
• Develop and execute customer segmentation strategies aligned to customer needs, value, and growth opportunities
• Partner with sales, OEM and partner organizations, and finance on renewal pricing, quoting, and negotiation strategies
• Enforce best practices and motivate teams through Continuous Quality Improvement
• Model CDW values and build strong relationships with customers and peers

Senior Manager, Customer Success and Renewals

Supply Chain

• Analyze inventory data, reports, system transactions, movements, and adjustments to identify discrepancies, trends, root causes, and operational issues while maintaining accurate records
• Generate and distribute inventory reports, track control metrics, and recommend improvements to inventory accuracy, decision-making, and operational efficiency
• Use warehouse management systems, AS400, Microsoft Access, and Excel to monitor performance and investigate inventory issues
• Partner with Shipping, Receiving, Configuration, and other operational teams to resolve discrepancies and improve processes
• Support audits, cycle counts, bin research, and reconciliation activities
• Document findings and communicate recommendations and updates to stakeholders
• Conduct physical inspections and verify inventory locations and bins
• Support inventory control initiatives

Inventory Analyst – 6am-2:30pm Shift

Account Executive

• Drive strategic growth through delivery of high-value solutions and services
• Generate product gross profit and expand services revenue within a defined portfolio
• Orchestrate and manage large-scale programs across complex enterprise environments
• Promote products and services supporting complex AI-driven transformation journeys
• Design and tailor cross-functional service solutions aligned with client strategic objectives
• Collaborate across practice areas to craft innovative, outcome-driven programs
• Lead sales engagements and identify expanded opportunities
• Shape strategic roadmaps and ensure successful solution delivery
• Prioritize accounts and opportunities
• Develop account strategies, objectives, measurable goals, and contingency plans
• Conduct time-constrained discovery and needs assessments
• Lead initial negotiations and identify relevant stakeholders
• Create customer-facing stories and narratives
• Raise awareness of unidentified customer needs
• Establish credibility with executive stakeholders and serve as a trusted advisor
• Increase awareness of CDW’s value proposition and total portfolio across assigned accounts
• Deliver Advanced Technology product GP and service revenue attainment
• Market and sell CDW’s core products and solutions with the inside Account Manager sales force

Client Executive

Analyst

• Build, refresh, and maintain Insights dashboards
• Own weekly, monthly, quarterly, and annual standardized reporting cadence
• Assist with reporting implementation in an automated business intelligence environment
• Maintain internal and external data hygiene
• Fulfill ad-hoc data requests from stakeholders
• Support CDW's Voice of the Customer and Customer Lifetime Value programs alongside Ipsos
• Gather and organize NPS, CSAT, CES, and Customer Advisory Board feedback
• Track deliverables and action items against the phased statement of work
• Coordinate working sessions and document notes, decisions, and follow-ups
• Monitor survey fielding and response rates and flag timeline risks
• Clean and consolidate feedback data
• Prepare recurring VoC reports and dashboards
• Use database querying, data manipulation, and statistical analysis to support Marketing
• Manipulate data in SAS, SQL, and Hadoop to create actionable insights
• Evaluate marketing-channel and customer analytics and make strategic recommendations
• Analyze multi-channel campaign signals and distinguish meaningful contributors from noise
• Create broadly understandable insights and recommendations
• Support a data-driven marketing culture and stakeholder analytics needs
• Maintain relationships with Marketing and eCommerce stakeholders
• Intake, triage, prioritize, and route ad-hoc requests
• Maintain the Insights Knowledge Library and associated documentation

Associate Analyst

Artificial Intelligence

• Drive the Enterprise AI Enablement Program and own its operating rhythm, plan, milestones, dependencies, status reporting, decision forums, and follow-through
• Maintain the enablement roadmap with the Director, Talent Strategy & Planning
• Represent coworker enablement in CDW’s AI360 enterprise AI governance forums
• Partner with functional and regional leaders to build and activate enablement plans
• Connect enablement efforts across CDW and resolve overlaps or conflicts
• Support senior leaders with AI adoption and deliver or orchestrate leader and manager enablement sessions
• Partner with Legal, Risk, IT, and Learning to translate responsible AI policy into practical guidance
• Advise the Talent organization on AI-related changes and responses
• Grow the AI Champion network from pilot to a sustainable, scaled community
• Build and maintain external networks and bring practical best practices into CDW
• Track external research on AI skills and translate it into skill definitions and enablement priorities
• Coordinate with external partners and platforms supporting AI enablement
• Establish repeatable operating standards so enablement scales across the enterprise
• Maintain AI maturity measures and evolve them as capability advances
• Partner on dashboards and reporting for organizational progress
• Use adoption data, assessment results, and coworker feedback to identify stalled progress and adjust plans

Senior Manager, AI Enablement

Project Manager

• Build and maintain project plans, workback schedules, trackers, task lists, and recurring operating calendars for multiple concurrent sales projects
• Translate program requirements and leadership direction into activities, owners, due dates, handoffs, and completion criteria
• Coordinate work across Academy and Residency sales managers, project contributors, subject matter experts, and support partners
• Monitor milestones, dependencies, and deliverables; follow up with owners and escalate risks, delays, or unresolved decisions
• Coordinate changes to schedules, assignments, resources, or deliverables and communicate impacts to stakeholders
• Coordinate AR and Manager onboarding and enablement programs, including timelines, activities, assignments, learning sessions, shadow experiences, and resources
• Prepare and distribute instructions, timelines, checklists, templates, and reminders
• Organize book delivery, scoring, team alignment, training review, and assignment-based processes
• Maintain accurate rosters, project lists, distribution lists, assignments, and resource links
• Plan and facilitate project meetings and check-ins, including agendas, materials, decisions, action items, and follow-up
• Provide updates on progress, milestones, open items, risks, and decisions needed
• Draft project communications and create or update presentations, job aids, guides, templates, and onboarding resources
• Gather, validate, and reconcile data for assignments, forecasting, readiness tracking, dashboards, scorecards, and status reporting
• Maintain organized project files and resources in SharePoint or Teams with naming, version control, and access management
• Document repeatable workflows and standard work; identify improvements and promote consistent use of approved tools and processes
• Support workload planning and provide project coordination guidance to team members

Project Manager, Supervisor

Operations

• Provide operational assistance to account managers and field sales coworkers with quote creation and order processing
• Ensure government, customer, and seller requirements are followed on orders, including DPAS ratings, due dates, contract requirements, and SLAs
• Collaborate with Services and Project Management teams on large projects
• Coordinate order management for customer rollouts
• Provide status updates for orders, quotes, and other requests to sales coworkers
• Interact proactively with customers regarding order status, quotes, and other requests
• Assist with basic CDW and Partner badged services requests through Agiloft and Synapse/Changepoint
• Prepare and distribute product configurations and customer quotes using online tools and CDW resources
• Process orders through SPS and AS400 systems
• Process web orders through the Sales Order Router
• Enter, amend, and win bids in the Bid Router as needed
• Select appropriate purchasing contracts and terms during order entry
• Maintain sales order routers and sales order manager screens daily
• Follow all started tasks through to completion
• Facilitate and follow up on Customer Relations/ServiceNow requests
• Release orders on hold in the Sales Order Manager and Sales Order Router
• Train and mentor new and existing coworkers
• Leverage contract vehicles and pricing schedules for specified customers
• Maintain advanced knowledge of relevant products, contracts, and business segment requirements
• Complete Partner Product accreditation to advance solutions and services sales skills
• Build trusted customer relationships and serve as second in command when account managers or teams are unavailable
• Provide pertinent information to clients and account managers
• Develop relationships with internal departments
• Deliver an exceptional customer experience with a high sense of urgency

Senior Sales Operations Representative

Recruitment

• Execute sourcing activities using defined sourcing plans and guidance
• Identify potential candidates through LinkedIn Recruiter, job boards, and databases
• Review resumes against defined role requirements
• Support candidate outreach using approved messaging
• Maintain accurate candidate records in ATS and CRM systems
• Conduct talent research to identify target companies and skill profiles
• Assist with market mapping and pipeline development
• Prepare candidate research summaries and talent lists
• Track sourcing activity to support reporting and visibility
• Partner with Recruiters and Talent Sourcing team to align sourcing efforts
• Participate in intake and calibration discussions
• Follow established sourcing processes and governance standards
• Provide feedback to support continuous improvement

Associate Sourcing Recruiter

• Provide project management expertise across multiple technology stacks and services
• Understand clients’ end goals and provide a consultative approach aligned with desired outcomes and strategy
• Advise project teams on project delivery, CDW processes, project management best practices, and delivery
• Build and maintain relationships with project stakeholders and act as a CDW steward for quality
• Identify success criteria, involve stakeholders in key decisions, and link project outcomes to strategic business initiatives
• Negotiate changes to cost, scope, effort, schedules, solution, and resource commitments
• Gather project information, assess impacts, document mitigation steps, and communicate with teams and clients
• Independently manage medium to large projects requiring complex cross-functional collaboration
• Track project profitability, budgets, resources, actuals versus planned hours, and financial reporting
• Ensure time, expenses, and invoices are accurately tracked and approved
• Validate project scope and estimates; determine whether new Statements of Work or Change Orders are needed
• Identify additional services opportunities and communicate them to sellers
• Ensure Statement of Work deliverables are completed and perform quality assurance throughout the project lifecycle
• Establish, monitor, adjust, and communicate project tasks and schedules with engineering and partner resources
• Identify resources, optimize billable schedules, and adjust assignments to support client satisfaction and profitability
• Identify, document, track, and communicate project risks and issues; drive timely resolution
• Manage equipment, software, licensing, outside services procurement, and delivery schedules
• Document project outcomes and lessons learned and contribute to Services PMO process improvements
• Hold project team members accountable for scope and schedule commitments
• Build client trust, establish credibility, diffuse difficult situations, and build consensus
• Lead teams to meet project success factors and exceed client expectations
• Inspect delegated work and coach and mentor Associate Project Managers
• Maintain industry knowledge through research, conferences, training seminars, and professional associations
• Determine, manage, and deliver appropriate project documentation, including communication plans, schedules, status reports, quality plans, closure summaries, budgets, and risk plans
• Lead and facilitate live and virtual meetings; keep meetings focused and publish follow-up items
• Adapt communication style and medium to audience needs
• Prepare and deliver difficult or complex information and communicate technology recommendations from a business perspective
• Anticipate client and project needs and communicate potential solutions
• Develop and manage detailed schedules and work plans