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Cedars-SinaiPosted 10/21/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $34 - $48 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient advocacy, conflict resolution, and customer service within a healthcare setting. Proficient in documenting and managing patient complaints while collaborating with various departments to ensure effective communication and resolution.
Highest-signal resume keywords
Patient AdvocacyConflict ResolutionCustomer ServiceHealthcare ExperienceComplaint Management
About the role
Key responsibilities & impact- Act as a liaison between patients/families, Health Plans, Medical Staff Officers, Senior Leadership, service line and nursing management
- Conduct on-site rounds with patients and families to address concerns at the point of care
- Triage, investigate, resolve, document, follow up on and close patient complaints and grievances
- Determine appropriate interventions and escalations for complaints
- Collaborate with Medical Affairs, Risk Management, Legal Affairs, Privacy Office and Patient Financial Services
- Enter complaint information accurately into system databases and maintain organized records
- Refer complaints and compliments according to established processes
- Monitor turnaround times and document follow-up interactions
- Educate staff on grievance processes, de-escalation, conflict resolution and customer service
- Develop and present educational outreach materials and data reports
- Train and mentor new Patient Advocacy staff
- Perform clerical duties and other assigned duties
Requirements
What you’ll need- High school diploma/GED required
- Associate of Arts or Sciences degree in business, healthcare or similar major preferred
- Bachelor’s degree a plus
- Minimum of two years’ experience in a customer service-related position handling customer complaints required
- One year of experience in a healthcare setting with general knowledge of hospital systems and functions preferred
Benefits
Comp & perks- Health care
- Paid time off
- 403(b)
- Health and dental insurance
- Vacation
- Dynamic, inclusive work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Complaint DocumentationData ReportingGrievance Process EducationClerical DutiesOn-Site Rounding
Soft Skills
CommunicationCollaborationMentoringDe-EscalationProblem Solving
Tools & Technologies
System DatabasesOrganized Record Keeping
Industry Keywords
HealthcarePatient Financial ServicesRisk ManagementLegal AffairsMedical Affairs