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Cision FranceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on high customer satisfaction, effective communication, and problem resolution. Proficient in navigating Salesforce, NetSuite, and Microsoft Suite while managing multiple priorities and adapting to changing environments.
Highest-signal resume keywords
Customer Support ExperienceSalesforce ProficiencyNetSuite ProficiencyExcellent Communication SkillsDetail Oriented
About the role
Key responsibilities & impact- Provide customer service and maintain high customer satisfaction via phone, chat, and email
- Respond efficiently to customer inquiries
- Resolve customer problems and serve as the point of resolution whenever possible
- Educate clients on Cision Distribution products, services, and procedures
- Educate colleagues on SOP changes and support new hires
- Meet or exceed assigned activity metrics
- Navigate Salesforce, NetSuite, Microsoft Suite, and proprietary platforms and databases
- Reprioritize workload to meet SLAs
- Form internal partnerships with Finance, Technology, Sales, and Product to improve customer support
- Guide the next generation of Distribution Customer Support Representatives to success
Requirements
What you’ll need- At least three years of high-level customer support experience
- Bachelor’s degree preferred
- Ability to be flexible with change
- Excellent communication skills
- Strong phone contact handling skills and active listening
- Detail oriented and goal driven
- Ability to multitask, prioritize, and manage time effectively
- Ability to adapt/respond to different types of customers and high-pressure situations
- Ability to counsel customers on distribution needs and meet or exceed counseling goals
- Proficiency navigating Salesforce, NetSuite, Microsoft Suite, and proprietary platforms and databases
- Ability to work the specified shift: 9:30am–6:30pm MT / 11:30am–8:30pm ET
Benefits
Comp & perks- Medical, dental, and vision insurance
- FSA for health and dependent care
- Life and disability insurance
- 401(k)
- Flexible PTO and work arrangements
- Casual work environment
- Tuition reimbursement
- Professional training
- State-of-the-art office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProblem ResolutionActivity Metrics ManagementCounseling CustomersMultitaskingPrioritizationTime Management
Soft Skills
FlexibilityActive ListeningAdaptabilityGoal Driven
Tools & Technologies
SalesforceNetSuiteMicrosoft SuiteProprietary PlatformsDatabases
Certifications & Qualifications
Bachelor’s Degree Preferred
Industry Keywords
Customer SatisfactionSOP ChangesInternal PartnershipsDistribution Products