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Solari, Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing empathetic support and recovery guidance through effective communication and relationship-building. Proficient in adhering to HIPAA standards while documenting interactions and connecting individuals to community resources.
Highest-signal resume keywords
Peer/Recovery Support Specialist CertificationKnowledge Of Principles Of RecoveryExceptional Interpersonal SkillsEmpathy And Good Verbal Communication SkillsCrisis Call Identification
About the role
Key responsibilities & impact- Provide friendly, empathetic, and supportive phone line support for individuals seeking human connection and recovery support
- Use person-first language and assertive communication
- Connect with callers through mutuality and inspire hope
- Support individuals experiencing loneliness, isolation, fear, lack of support, or lack of resources
- Promote excellent customer experience with individuals and families
- Use personal experience to establish collaborative, respectful, accepting, and non-judgmental relationships
- Serve as a role model and advocate for individuals' preferences and needs
- Help callers clarify and validate situations, responses, and feelings and identify coping strategies
- Promote a recovery-based approach emphasizing hope, respect, self-direction, and empowerment
- Provide information about appropriate community-based services
- Use and disclose protected health information in accordance with HIPAA standards
- Document services and significant interactions in the electronic health record
- Identify crisis calls and follow procedures for connecting callers to the crisis line
- Operate within the scope of work for a behavioral health call center and support company-wide and call center initiatives
- Perform other duties as assigned
Requirements
What you’ll need- 0-2 years of experience in the field
- Lived personal experience with recovery
- One year of office volunteer or work experience required
- Completion of Peer/Recovery Support Specialist Certification, required
- GED/High School Diploma
- A comparable combination of education/experience and/or training will be considered equivalent to the education listed above
- Knowledge of principles of recovery
- Knowledge of Arizona system principles
- Exceptional interpersonal skills
- Empathy and good verbal communication skills
- Ability to act professionally and maintain appropriate boundaries with clients and staff
- Ability to report as scheduled to work, meetings, training, and job-related activities prepared
- Ability to consistently demonstrate compassion, effort, and ownership
- Open and accepting mindset; active learning and self-reflection
- Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency
Benefits
Comp & perks- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness w/free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability- Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program- 25 free sessions for mental health per family member
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Documenting ServicesUsing Protected Health InformationIdentifying Coping StrategiesConnecting Callers To Community ServicesCrisis Intervention Procedures
Soft Skills
EmpathyActive LearningCompassionProfessionalismOwnership
Tools & Technologies
Electronic Health Record
Certifications & Qualifications
Peer/Recovery Support Specialist Certification
Industry Keywords
Behavioral Health Call CenterArizona System PrinciplesRecovery-Based ApproachPerson-First LanguageMutuality