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Product Operations Manager
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Posted: 10/9/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and operational oversight in managing product operations, with a focus on client satisfaction, team development, and process improvement. Proficient in data-driven decision-making and cross-functional collaboration to enhance service delivery and program performance.
Highest-signal resume keywords
Leadership ExperienceAnalytical SkillsProject ManagementSQL ProficiencyPBM Operations Knowledge
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide strategic leadership, operational oversight, and accountability for EWA, WellAssist Plus, PA Concierge, and Member Routing programs
- Lead daily operational execution and establish long-term strategies supporting growth, scalability, service excellence, and client satisfaction
- Supervise, coach, develop, and evaluate a Product Operations Analyst and Supervisor, Specialty Support
- Establish team goals, productivity standards, quality metrics, and development plans
- Hire, onboard, train, mentor, and retain team members
- Oversee client onboarding, product implementation, configuration validation, testing, maintenance, and operational readiness
- Govern product configuration, member maintenance processes, routing logic, reporting structures, and operational workflows
- Assess operational impacts of client requests, product modifications, and regulatory changes
- Partner with Customer Care, Specialty Operations, Clinical Services, Client Services, and Technology teams
- Manage escalated member, provider, client, and operational issues
- Develop, monitor, and communicate KPIs, dashboards, scorecards, productivity metrics, quality measures, and service levels
- Analyze performance trends, conduct root cause analyses, and implement corrective action plans
- Use data-driven decision-making to optimize workflows, resource allocation, customer experiences, and program performance
- Support client reviews, audits, RFP responses, strategic initiatives, and organizational projects
- Develop and maintain policies, procedures, training materials, and operational documentation
- Identify and implement process improvements, automation opportunities, and best practices
- Serve as a subject matter expert and represent Product Operations in leadership discussions and client interactions
- Perform additional duties as assigned
Requirements
What you’ll need- Bachelor’s degree or 5 years’ pharmacy claims experience desired
- Minimum of 3-5 years of leadership experience leading supervisors and teams in a service and production-oriented environment
- Strong analytical skills
- Experience collaborating with cross-functional partners such as Implementation, Client Services, Product
- Strong leadership, coaching, and employee development skills
- Knowledge of PBM operations and customer care environments
- Excellent communication and relationship-building skills
- Strong analytical, project management, and problem-solving abilities
- Ability to influence cross-functional stakeholders and drive change
- Advanced proficiency with SQL, Microsoft Office and reporting tools
- Ability to operate standard computer and phone equipment
- Prolonged sitting in front of a computer; hand-eye coordination and manual dexterity sufficient to operate standard office equipment
Benefits
Comp & perks- Equal opportunity employment
- Some travel may be required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProcess ImprovementKPI DevelopmentOperational OversightProduct Implementation
Soft Skills
Coaching SkillsCommunication SkillsRelationship BuildingProblem-Solving AbilitiesInfluencing Skills
Tools & Technologies
Microsoft OfficeReporting Tools
Industry Keywords
Pharmacy Claims ExperienceCustomer Care EnvironmentCross-Functional CollaborationOperational WorkflowsClient Onboarding