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I-STATE TRUCK CENTERCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical troubleshooting, diagnostics, and repair guidance for vocational and heavy-duty equipment, while effectively managing customer relationships and warranty processes. Proficient in using remote diagnostic tools and coordinating training opportunities to enhance service capabilities.
Highest-signal resume keywords
Technical TroubleshootingRemote Diagnostic SoftwareCustomer Support ExperienceMechanical And Electrical SkillsWarranty Administration
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the primary support contact for service partners, fleet customers, and repair facilities
- Provide technical troubleshooting, diagnostics, repair guidance, and programming support remotely and on-site
- Assist customers with parts sourcing, repair estimates, warranty questions, and service coordination
- Deliver remote support using OEM software, TeamViewer, PalRemote, and other diagnostic tools
- Support critical equipment-down situations and provide after-hours assistance when necessary
- Build and strengthen relationships with independent service providers and dealer partners
- Promote Interstate parts and service support and help partners improve repair capabilities
- Coordinate technical and OEM training opportunities
- Assist with warranty claim submission, repair documentation, and invoicing procedures
- Support Interstate Assembly Systems locations in Marshfield, Fargo, and Surprise, Arizona
- Liaise between assembly operations, service teams, and customers to ensure build consistency and quality
- Travel to inspect completed units, address technical concerns, and resolve post-sale quality issues
- Provide guidance on equipment specifications, weight distribution, certifications, compliance requirements, and repair procedures
- Communicate field feedback to improve product quality, reliability, and design
- Partner with sales teams to support customers throughout the equipment lifecycle
- Assist with equipment commissioning, customer training, and issue resolution
- Serve as the technical liaison for new-build questions, warranty concerns, and repair responsibility discussions
- Travel to customer locations to resolve complex technical concerns and strengthen customer relationships
- Develop and maintain relationships with crane manufacturers, suppliers, and service partners
- Resolve parts availability, pricing, warranty, and technical support issues
- Coordinate recall campaigns, service bulletins, and corrective action plans
- Provide vendors with field feedback regarding product performance, reliability, and quality improvements
Requirements
What you’ll need- High School Diploma or GED
- Anticipated travel of approximately 35% to customer locations, service partners, assembly facilities, and industry events throughout the assigned territory
- 5+ years of experience in vocational equipment, truck equipment, heavy-duty truck service, field service, fleet maintenance, or related industries
- Strong mechanical, hydraulic, and electrical troubleshooting abilities
- Experience supporting customers, service operations, or warranty processes
- Excellent communication, organization, and problem-solving skills
- Ability to travel frequently throughout assigned territories
- Ability to work in office, shop, and field environments
- Ability to inspect equipment and occasionally lift up to 25 pounds
- Experience with truck-mounted cranes, vocational equipment, body upfitting, or OEM service support
- Familiarity with remote diagnostic software and warranty administration
Benefits
Comp & perks- Competitive Compensation
- Tool Program Available
- Tuition Assistance for continued education and career growth
- Health, Dental & Vision Insurance
- Paid Time Off (PTO) beginning on day one
- 6 Paid Holidays + 2 Floating Holidays
- 401(k) with Company Match
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- HealthiestYou Virtual Healthcare
- PPE Reimbursement
- Pet Insurance
- Employee Discounts
- Employee Assistance Program
- Paid Health & Well-Being Screening
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingMechanical SkillsHydraulic SkillsElectrical SkillsRepair GuidanceParts SourcingRepair EstimatesService CoordinationEquipment InspectionBody Upfitting
Soft Skills
Excellent CommunicationOrganization SkillsProblem-Solving SkillsRelationship BuildingCustomer Service
Tools & Technologies
OEM SoftwareTeamViewerPalRemoteDiagnostic ToolsWarranty Administration Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Vocational EquipmentHeavy-Duty Truck ServiceField ServiceFleet MaintenanceTruck-Mounted Cranes