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ComputacenterCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Management, with a strong focus on service quality, customer satisfaction, and financial performance. Capable of leading virtual delivery organizations and managing service-related contracts while fostering collaborative relationships with stakeholders.
Highest-signal resume keywords
IT Service ManagementITIL Foundation CertificationService Performance MeasurementContract ManagementRisk Assessment and Mitigation
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Deliver services to Computacenter customers on one of the company’s largest UK accounts
- Contribute to an effective governance model for teams and service-delivery partners
- Maintain service quality, customer satisfaction, contractual performance and financial performance
- Engage customer stakeholders and communicate the quality and value delivered
- Lead a virtual matrix delivery organisation and work with the customer’s IT team and supplier ecosystem
- Manage services and identify service improvements
- Measure service performance across internal delivery teams and partners
- Recognise positive performance and implement interventions where improvement is needed
- Identify service-delivery risks, assess commercial implications and mitigate risks
- Prepare and deliver service reports and participate in customer and colleague reviews
- Identify opportunities to add customer value through service improvements
- Support successful implementation of service changes
- Support account strategy and joined-up customer communications
- Support development, negotiation and agreement of contract changes
- Manage service-related contracts, compliance and exceptions
- Contribute to financial forecasting, cost management and presales costing
- Maintain constructive relationships with customer stakeholders
- Perform line-management responsibilities and manage direct-report performance
- Support people strategy, capability development, succession planning and employee engagement
Requirements
What you’ll need- Proven practitioner in IT Service Management
- Likely trained in ITIL, at least to Foundation status
- Understanding of how IT services fit in a customer’s business and how a service provider can add value
- Eligible and willing to undertake SC clearance
- Willing to travel to the customer site in Corsham, UK two days per week
- Ability to lead a virtual (matrix) delivery organisation
- Awareness of relevant project management approaches
- Ability to understand service performance, risks, commercial implications and customer needs
- Ability to present service performance and improvement ideas to different audiences
- Ability to use data to understand and improve performance
- Ability to contribute to communications, account strategy, contract, financial and relationship management
- Ability to lead and develop people, including capacity and succession planning
- Motivated to succeed as a team
- Collaborative, inclusive, inspiring, creative and curious
Benefits
Comp & perks- Permanent role
- 37.5 hours per week plus on-call
- Friendly, open working environment
- Opportunity to contribute to wider in-country Delivery initiatives
- Opportunity to contribute to organisational improvement initiatives
- Support for people and capability development, talent identification and retention
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Quality ManagementFinancial ForecastingData Analysis for Performance ImprovementService Delivery ImprovementProject Management Awareness
Soft Skills
Collaborative LeadershipEffective CommunicationTeam MotivationStakeholder EngagementInclusive and Inspiring Approach
Certifications & Qualifications
ITIL Foundation CertificationSC Clearance Eligibility
Industry Keywords
Governance ModelCustomer SatisfactionService-Delivery RisksContractual PerformanceCapacity and Succession Planning