Computacenter

Manager

• Lead and manage run and change services for an account, group of accounts or significant service area
• Lead direct reports and larger matrix-managed teams of Computacenter and partner employees
• Establish and operate an effective governance model
• Ensure services meet customer commitments, service levels and financial targets
• Support business growth and overall customer satisfaction through service excellence
• Manage internal and partner delivery-team performance
• Monitor performance, explain its business impact and drive improvements
• Improve the efficiency and effectiveness of delivery processes and services throughout the contract lifecycle
• Identify and mitigate service-delivery risks and commercial implications
• Lead customer service changes, including complex organisational change
• Identify new ways to add value to customers
• Support account strategy and present Computacenter as a joined-up team
• Ensure delivery colleagues and partners understand the account strategy and customer business
• Develop and deliver customer-facing and internal communications plans
• Support development, negotiation and agreement of contract changes
• Manage contract schedules, compliance and exceptions
• Manage account or assigned-service finances, forecasting and cost control
• Support presales service costing
• Define and support customer engagement strategy
• Act as primary interface for senior customer stakeholders
• Manage direct reports and motivate direct and virtual teams
• Support capacity planning, succession planning, capability development, talent identification and retention
• Contribute to customer satisfaction, delivery quality and financial-performance targets

Lead Delivery Manager

General

• Lead and manage run and change services for customer accounts or significant service areas
• Lead direct reports and larger teams of Computacenter and partner employees through matrix management
• Establish and operate an effective governance model
• Ensure services meet customer commitments, service levels and financial targets
• Drive service excellence, continuous improvement, efficiency and effectiveness
• Objectively manage internal and partner delivery team performance
• Identify service delivery risks, assess commercial implications and mitigate risks
• Lead customer change, from in-life service changes to complex organisational change
• Identify opportunities for Computacenter to add value to customers
• Support account strategy and present Computacenter as a joined-up team
• Deliver customer-facing and internal communications plans
• Support development, negotiation and agreement of contract changes
• Manage contract schedules, compliance and exceptions
• Manage account or service finances, forecasting and cost control
• Support service costing in presales
• Define and support customer engagement strategy
• Act as primary interface for senior customer stakeholders
• Perform line-management responsibilities and manage individual performance
• Support people, capacity, succession, capability development, talent and retention strategies
• Contribute to customer satisfaction, delivery quality and financial performance targets

Delivery Lead

Communications

• Develop and deliver engaging communications supporting the programme and stakeholders
• Create communication plans aligned to programme objectives
• Produce written communications including news articles, leadership messages, presentations, briefings and updates
• Manage communication channels and ensure consistent messaging across audiences
• Partner with senior stakeholders to understand communication requirements and provide guidance
• Challenge and influence stakeholders to ensure communications are effective and strategically aligned
• Support programme leadership with communication planning and execution
• Develop PowerPoint presentations and visual communication materials
• Ensure communications align with Computacenter branding and communication standards
• Collaborate with project, change and communications teams to align activity ownership
• Monitor communication effectiveness and identify continuous improvement opportunities

Communications Executive

• Contribute to an effective governance model for teams and partners delivering services
• Maintain service quality, customer satisfaction, issue resolution, and contractual and financial performance
• Engage customer stakeholders and communicate the quality and value delivered by Computacenter
• Report to the Lead Delivery Manager as part of the account Delivery Leadership team
• Lead a virtual matrix delivery organisation
• Manage services and ensure delivery against customer and organisational commitments
• Identify and manage service improvements to improve quality, efficiency and effectiveness
• Measure service performance across internal delivery teams and partners, applying recognition and interventions as needed
• Identify, assess and mitigate service delivery risks
• Prepare and deliver service reports and participate in customer and colleague reviews
• Identify opportunities to add customer value through service improvements
• Support successful implementation of service changes using relevant project management approaches
• Support account strategy and present Computacenter as a joined-up team
• Communicate strategy and customer/business context to delivery functions and partners
• Deliver customer-facing and internal communications plans
• Support contract changes, contract management, compliance and exception management
• Contribute to forecasting, financial performance and cost management, including presales costing support
• Act as primary interface for customer stakeholders and maintain constructive relationships
• Perform line management responsibilities for direct reports
• Support capacity and succession planning, capability development, talent identification and retention, communications and employee engagement strategies

Customer Delivery Manager

Compliance

• Provide legal and regulatory compliance support for export and import trade
• Support customers on compliance matters
• Manage international shipments by liaising with governments, warehouse/logistics staff, freight forwarders, customs brokers, and other stakeholders
• Assist the Director of Global Trade & Compliance with trade-related programs, legal and regulatory compliance, auditing, and public relations
• Implement and monitor company-wide policies and procedures for US and foreign import/export regulations
• Create and maintain compliance manuals, processes, work instructions, and related requirements
• Perform day-to-day legal and regulatory compliance
• Support obtaining shipment permits and product certificates
• Research and determine Harmonized Tariff classifications and ECCN numbers
• Conduct customer compliance and reliability screening, end-use/end-user screening, and Red Flag reviews
• Assist with trade compliance training for internal audiences
• Participate in projects improving trade compliance efficiency and value contribution
• Partner with business leaders to deliver services supporting company objectives

Trade Compliance Specialist

Engineer

• Provide hardware, software, and network technical support to internal and external customers
• Troubleshoot, stage, configure, and resolve tickets
• Perform technical work activities at the customer site
• Coordinate small teams delivering basic work packages
• Document and report completed work
• Escalate and evaluate issues according to company processes
• Provide customer service to internal and external customers

Junior Engineer

• Develop and manage a high-performing network of transport, packaging and logistics suppliers across Europe and the UK
• Lead sourcing, tendering, supplier selection, onboarding, commercial negotiations and contract lifecycle management
• Set service, cost, quality, compliance and sustainability measures, using performance reviews and improvement plans
• Ensure compliance with European and UK transport, packaging and environmental legislation, including Extended Producer Responsibility requirements
• Strengthen supplier governance through audits, certifications, ethical standards, risk controls and corrective action plans
• Build business continuity and contingency plans, including alternative sourcing strategies for critical services and materials
• Drive reductions in packaging waste and transport emissions, promoting reuse, recycling and circular-economy initiatives
• Identify technologies and opportunities to improve automation, digitalisation, efficiency and customer experience
• Partner with stakeholders across the business to develop transport and packaging solutions meeting evolving customer needs

European Transport & Packaging Manager

Operations

• Manage colleagues and teams at ticket/request and work-package level in contractual services deals
• Arrange appointments with users and ensure optimal workload
• Act as first point of contact for technical content for onsite service personnel and customers
• Ensure efficient and quality-assured delivery of work packages, IMAC, and Break & Fix services
• Support teams with technical problems, root cause analysis, and operational continuous improvements
• Assess and forward customer complaints and service-delivery risks
• Maintain stakeholder contacts and support customer strategy development
• Advise customers on operational development of SOPs and procedures
• Implement and assess measures to increase customer satisfaction
• Process and respond to customer complaints
• Control work-package quality, contract/process adherence, service records, ticket and asset data
• Manage onsite warehouses, rooms, and spaces, including stock reporting and delivery acceptance
• Identify and implement operational efficiency improvements
• Perform operational change management and participate in CAB when applicable
• Plan staffing, resources, deployments, shifts, substitutions, and succession
• Record and forward customer escalations and operational risks
• Manage internal and external employees and ISPs
• Integrate new employees and communicate procedural instructions
• Qualify support teams on customer, contract, process, and SOP requirements
• Support ISP human resources development
• Maintain operational governance and relationships with ISPs, partners, clients, HQ, and MS sites
• Review delivery-network performance and initiate improvement measures

Senior Operations Coordinator

Technician

• Guide the flow of physical technology products through the warehouse and Integration Center
• Receive, cycle count, kit, inventory, pick, bench, un-bench, pack, ship, and manage assets
• Perform pre-stage rack-and-stack activities
• Program and configure automation programs as required by customers
• Read rack elevations and rack and stack servers, network hardware, and accessories
• Interpret cable matrices and lace cables port to port
• Operate cable-labeling machinery and apply customer-standard labels
• Track assets through completion of rack builds
• Install memory, CPUs, expansion cards, modules, and other hardware components
• Place items on designated benches for configuration and testing, including unboxing, labeling, powering up, and recording serial numbers
• Repackage and retrieve designated items, update inventory status and location, and stage items for shipping
• Box, palletize, stretch-wrap, and verify project items
• Capture asset tags, serial numbers, MAC addresses, and other critical device information
• Recommend improvements to customer designs for power and equipment load when necessary
• Follow security and operational policies
• Partner with business leaders to deliver services supporting company objectives and Winning Together values
• Support Computacenter’s mission and core values

Data Center Technician, First Shift

• Guide the flow of physical technology products through the warehouse and Integration Center
• Receive, cycle count, kit, inventory, pick, bench, un-bench, pack, ship, and manage assets
• Perform pre-stage rack-and-stack activities
• Program and configure automation programs as required by customers
• Read rack elevations and rack and stack servers, network hardware, and accessories
• Interpret cable matrices and lace cables port to port
• Operate cable-labeling machines and apply labels according to customer standards
• Track assets through completion of rack builds
• Install memory, CPUs, expansion cards, modules, and other hardware components
• Bench items for configuration and testing, including unboxing, labeling, powering up, and recording serial numbers
• Repackage and retrieve items, update inventory status and location, and stage items for shipping
• Pack project items into boxes or pallets, stretch-wrap them, and verify contents
• Capture asset tags, serial numbers, MAC addresses, and other critical device information
• Recommend improvements to customer designs for power and equipment load when necessary
• Follow security and operational policies
• Partner with business leaders to deliver services aligned with company objectives and Winning Together values
• Support Computacenter’s mission and core values

Data Center Technician – Second Shift

• Guide the flow of physical technology products through the warehouse and Integration Center
• Handle receiving, cycle counting, kitting, inventory, picking, benching, un-benching, packing, shipping, asset management, and pre-stage rack-and-stack activities
• Program and configure automation programs as required by customers
• Read rack elevations and rack and stack servers, network hardware, and accessories
• Read and interpret cable matrices to lace cables port to port
• Operate cable labeling machines and apply labels according to customer standards
• Track all assets assigned until rack-build completion
• Install memory, CPUs, expansion cards, modules, and other hardware components
• Place items on designated benches for configuration and testing, including unboxing, labeling, powering up, and recording serial numbers
• Repackage and retrieve items, update inventory locations and statuses, and stage items for shipping
• Box, palletize, and stretch-wrap project items while verifying completeness
• Capture asset tags, serial numbers, MAC addresses, and other critical device information
• Recommend improvements to customer designs for power and equipment loads when necessary
• Follow security and operational policies
• Partner with business leaders to deliver services aligned with company objectives and Winning Together values
• Support Computacenter’s mission and core values

Data Center Technician

• Guide the flow of physical technology products through the warehouse and Integration Center
• Handle receiving, cycle counting, kitting, inventory, picking, benching, un-benching, packing, shipping, asset management, and pre-stage rack-and-stack activities
• Read rack elevations and rack and stack servers, network hardware, and accessories
• Read and interpret cable matrices and lace cables port to port
• Operate cable labeling machines and apply labels according to customer standards
• Track assets through completion of rack builds
• Install memory, CPUs, expansion cards, modules, and other hardware components
• Place, unbox, label, power up, configure, test, and record serial numbers for equipment
• Repackage and retrieve designated items, update inventory locations and statuses, and stage items for shipping
• Pack project items into boxes or pallets, stretch-wrap them, and verify contents
• Capture asset tags, serial numbers, MAC addresses, and other critical device information
• Recommend improvements to customer designs for power and equipment loads
• Follow security and operational policies
• Partner with business leaders to deliver services aligned with company objectives and Winning Together values
• Support Computacenter’s mission and core values

Change Management

• Serve as the operational lead for Change and Release Management
• Maintain working knowledge of and assist in delivering ITIL functions, including Asset Management, Change Management, and Release Management
• Oversee the lifecycle of software or infrastructure updates
• Conduct reviews, schedule, and authorize changes through a Change Advisory Board (CAB)
• Coordinate build, testing, and deployment processes to ensure system stability and minimize downtime
• Review and authorize Requests for Change (RFCs) based on business value and risk
• Chair the CAB to evaluate major technical modifications
• Evaluate risks to service-environment integrity, including availability, performance, security, and compliance impacts
• Assess cross-system risks, dependencies, and potential impacts on live environments
• Maintain audit trails and documentation for corporate infrastructure modifications
• Plan and schedule release calendars across development, staging, and production environments
• Coordinate build, configuration, and quality-assurance testing phases before rollout
• Define deployment strategies, including blue-green or canary rollouts, and backup plans
• Manage post-release reviews to analyze performance and resolve deployment bottlenecks
• Ensure information and records-management policies and practices are followed and information is protected, available, accessible, and retrievable
• Manage adoption of release and deployment techniques, processes, and tools, including automation, application-management, dependency, versioning, and configuration-control tools
• Conduct post-release reviews to improve processes and procedures and keep stakeholders informed
• Partner with business leaders to deliver services aligned with company objectives and Winning Together values
• Support Computacenter’s mission and core values

Change & Release Management ITIL Specialist

Consultant

• Translate strategic goals into prioritised initiatives, investment cases, technology plans and governed delivery roadmaps
• Lead horizon scanning and competitive analysis over a three- to five-year outlook
• Produce white papers, strategic recommendations and executive-level decision materials
• Design and run innovation frameworks and programmes, including labs, hackathons and proof-of-concept or proof-of-value activities
• Take ideas through incubation and pilot stages
• Diagnose business challenges, optimise processes and recommend best-fit technologies
• Evaluate architecture and solution proposals against governance, standards, value, feasibility, risk and commercial discipline
• Investigate unfamiliar technology domains by engaging specialists and validating assumptions
• Support strategic customer work and major programmes, including periods of on-site engagement when needed
• Build relationships with technology vendors, partners, analysts and industry communities
• Influence senior stakeholders and lead cross-functional, cross-country initiatives without direct authority
• Act as a thought leader and mentor, sharing knowledge and championing best practice

Lead IT Consultant

Business Support

• Ensure the department meets performance targets
• Maintain and improve customer satisfaction levels
• Maintain cost control requirements
• Attain and maintain role-appropriate accreditations
• Understand and adhere to policies and procedures
• Compile management information reports using relevant business tools
• Prioritize and coordinate work schedules to meet business and customer needs and deadlines
• Assess solution costs to ensure adherence to budget constraints
• Coordinate small teams delivering basic work packages
• Ensure operational documentation is current and fit for purpose
• Develop best-practice procedures and guidelines
• Analyze, document, and report on completed work
• Provide specialist guidance to less experienced colleagues
• Provide customer service to internal and external customers
• Communicate on complex issues to avoid escalations
• Evaluate and resolve escalations
• Identify personal development needs aligned with business objectives
• Follow information security policies and report security events or risks
• Ensure partners comply with Computacenter and customer contractual obligations
• Identify, onboard, and proactively manage new partners
• Manage delivery of product supply services to named customers

Lead Delivery Manager

Delivery Lead

Communications Executive

Customer Delivery Manager

Trade Compliance Specialist

Junior Engineer

European Transport & Packaging Manager

Senior Operations Coordinator

Data Center Technician, First Shift

Data Center Technician – Second Shift

Data Center Technician

Data Center Technician

Change & Release Management ITIL Specialist

Lead IT Consultant

Global Business Support Coordinator