Computacenter

IT Support

• Provide hands-on technical support across a busy customer environment
• Resolve incidents and fulfil service requests
• Provide second-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Handle non-standard requests within agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware

Desktop Support Engineer

• Provide hands-on technical support across a busy customer environment
• Undertake incident and service request tasks
• Resolve incidents as a second-line support engineer within SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Handle non-standard requests within agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major-level issues
• Diagnose and resolve technical issues involving laptop/desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware
• Ensure users receive a responsive, high-quality support experience

Onsite Desktop Support Engineer

• Provide hands-on technical support across a busy customer environment
• Undertake incident and service request tasks
• Hold 2nd-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks and support internal and external Project Managers
• Handle non-standard requests within agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware

• Provide hands-on technical support across a busy customer environment
• Resolve incidents and fulfill service requests
• Provide second-line responsibility for resolving incidents to SLA
• Maintain a target of less than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Handle non-standard requests within agreed timescales
• Communicate and coordinate with Level 3 teams regarding major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware

• Provide hands-on technical support across a busy customer environment
• Undertake incident and service request tasks
• Take 2nd-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks and support internal and external Project Managers
• Handle non-standard requests within agreed timescales
• Communicate and coordinate proactively with Level 3 teams on major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware
• Ensure users receive a responsive, high-quality support experience

• Provide hands-on technical support across a busy customer environment
• Resolve incidents and fulfill service requests
• Provide second-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Handle non-standard request tasks to agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware

• Undertake incident and request tasks
• Take second-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Undertake non-standard request tasks to agreed timescales
• Communicate and coordinate proactively with Level 3 teams on major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks and printers
• Install and configure software and hardware
• Provide hands-on technical support across a busy customer environment

• Provide hands-on technical support across a busy customer environment
• Resolve incidents and fulfill service requests
• Provide second-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Undertake non-standard request tasks to agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major-level issues
• Resolve technical issues involving laptop/desktop hardware, networks, printers and related equipment
• Install and configure software and hardware

Manager

• Lead structured investigations into complex logistics, process, system and data issues
• Use logical thinking, evidence and analysis to understand root causes and create practical solutions
• Analyse operational performance, trends, risks and opportunities and translate findings into recommendations
• Map and improve end-to-end workflows across logistics and warehouse operations
• Work with operational, technology, programme and supplier teams on solution design, implementation and adoption
• Present objective, evidence-based recommendations to support stakeholder decision-making
• Track progress and outcomes to ensure measurable benefits in service, quality, productivity and control

Logistics Transformation Manager

Software Engineer

• Create showcases that bring global strategic investments to life
• Assist in ideation sessions with live prototyping
• Create demonstrations and Proofs of Concept
• Provide innovation consultancy across the business and for customers
• Work on innovative customer solutions in a fast-paced environment
• Research and suggest innovative technologies and methods to solve project requirements

Software Development Placement Programme

• Provide hands-on technical support across a busy customer environment
• Undertake incident and service request tasks
• Take 2nd-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Handle non-standard request tasks to agreed timescales
• Communicate and coordinate proactively with Level 3 teams on major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware
• Ensure users receive a responsive, high-quality support experience

• Lead and manage service and change delivery for an account, group of accounts, or significant service area
• Lead teams directly and through matrix management
• Operate an effective governance model to meet service levels and financial targets
• Support Group Services colleagues to grow the business and drive customer satisfaction through service excellence
• Ensure direct reports and matrix-managed employees understand their roles and are appropriately engaged, motivated, and led
• Lead delivery of run and change services
• Drive continuous improvement in delivery processes and services
• Objectively manage internal and partner delivery-team performance
• Assess service-delivery performance, customer-business impact, and improvement actions
• Identify service-delivery risks, assess commercial implications, and eliminate or avoid risks
• Lead customer change, including in-life service changes and complex organizational change
• Apply relevant project-management approaches
• Identify new ways to add value to customers
• Support account strategy and present Computacenter as a joined-up team
• Communicate strategy to delivery functions and partners
• Deliver customer-facing and internal communications plans
• Support contract-change development, negotiation, and agreement
• Manage contract schedules, compliance, and exceptions
• Manage account or assigned-service finances, forecasting, and costs
• Support service costing in presales
• Define and support customer engagement strategy
• Serve as primary interface for senior customer stakeholders and maintain constructive relationships

Delivery Manager

Accounts Receivable

• Collect monies for all outstanding invoices before they become overdue and understand reasons for non-payment.
• Contact customers via email, phone calls, and customer portals.
• Route customer disputes to the responsible department and follow up on resolution.
• Manage and collect outstanding cash from business partners.
• Solve problems and investigate issues by contacting account managers and sales.
• Take responsibility for a section of the debtors ledger.
• Provide input supporting decisions that improve quality, cost, and people engagement.

Accounts Receivable Associate, English Speaking

Backend Engineer

• Serve as a technical Cisco Network Subject Matter Expert and recognized technical thought leader
• Apply big-picture thinking to a solution area/category with substantive depth in core technical and solution elements
• Bring technical credibility to accounts and present solutions to customers
• Provide pre-sales and go-to-market support to strategic accounts
• Partner with business leaders to deliver resources and services supporting company objectives and Winning Together values
• Provide deep subject matter expertise and complete tactical work
• Provide technical marketing, thought leadership, and related support
• Define and deliver go-to-market strategy through relevant design documentation and proposals
• Engage key accounts, develop credibility, and help build technical solutions
• Stay current on technical solutions supporting specific vendors
• Engage and work closely with assigned key vendors
• Coordinate with Customer Acquisition Engineers to develop Statements of Work for large-scale and complex projects
• Create in-depth technical design documentation, Statements of Work, Levels of Effort, and Bills of Materials
• Provide internal training for new solution advancement
• Embrace and support Computacenter’s mission and core values

Chief Architect

Engineer

• Serve as the primary technical authority within assigned projects
• Mentor and direct Project Engineers, Project Coordinators, and Implementation Specialists
• Act as the senior escalation point for complex design or implementation challenges
• Lead Level of Effort program designs
• Review and create scalable Bills of Materials
• Translate customer needs into actionable designs during sales engagements
• Develop account-specific engineering programs
• Oversee project progress from a technical perspective
• Manage critical escalations and ensure effective implementation of technical solutions
• Create Field Change Orders in response to evolving project conditions
• Review and submit final engineering deliverables for project closure
• Approve vendor invoices against deliverables and scope
• Lead After Action Review meetings
• Finalize and update Required Asset Form documentation
• Collaborate with sales and solution teams to scope and quote opportunities
• Participate in customer meetings and proposal development
• Maintain quality, accurate documentation aligned with standards such as BICSI and TIA/EIA
• Champion process improvements and technical innovation