Computacenter

Business Support

• Ensure the department meets performance targets
• Maintain and improve customer satisfaction levels
• Maintain cost control requirements
• Attain and maintain role-appropriate accreditations
• Understand and adhere to policies and procedures
• Compile management information reports using relevant business tools
• Prioritize and coordinate work schedules to meet business and customer needs and deadlines
• Assess solution costs to ensure adherence to budget constraints
• Coordinate small teams delivering basic work packages
• Ensure operational documentation is current and fit for purpose
• Develop best-practice procedures and guidelines
• Analyze, document, and report on completed work
• Provide specialist guidance to less experienced colleagues
• Provide customer service to internal and external customers
• Communicate on complex issues to avoid escalations
• Evaluate and resolve escalations
• Identify personal development needs aligned with business objectives
• Follow information security policies and report security events or risks
• Ensure partners comply with Computacenter and customer contractual obligations
• Identify, onboard, and proactively manage new partners
• Manage delivery of product supply services to named customers

Global Business Support Coordinator

Director

• Provide sales leadership for one of Computacenter’s key growth sectors
• Lead Client Directors and Account Managers responsible for revenue growth and targeted customer acquisition
• Establish and execute business strategy and sector objectives
• Recruit, coach, and develop top talent
• Execute strategy and go-to-market propositions
• Achieve revenue and contribution growth targets
• Monitor technology trends to keep sector strategy competitive and adaptable
• Set the sector budget and ensure spending stays within budgetary limitations
• Guide major or complex issues and campaigns
• Develop and motivate teams to deliver exceptional customer experience and meet business targets
• Cascade company and regional objectives to the team
• Establish senior executive relationships and serve as an escalation point
• Promote Computacenter services and solutions
• Ensure customer satisfaction through strategic engagement and retention
• Act as an ambassador for Computacenter
• Follow information security policies and report security events or risks
• Support Computacenter’s mission and core values

Sector Director

Manager

• Manage global inventory and movement of IT hardware required to service international Computacenter customers, primarily focusing on North America and future worldwide expansion
• Ensure global warehouse locations maintain optimal IT hardware stocking levels
• Identify potential inventory shortages using forecasting tools and inventory metrics, and coordinate replenishment
• Oversee end-to-end ordering from receipt through final arrival and booking
• Maintain technical equipment and asset-tracking profiles in SAP, ServiceNow, and related systems
• Prepare forecast data from monthly call-offs and failure rates for stakeholder review and approval
• Perform daily audits and monitoring of worldwide IT asset stock levels
• Reconcile inventory transactions, asset movements, and system data using tag and serial-number checks
• Monitor hardware throughput times across storage locations
• Identify operational bottlenecks, escalate delays, and report inventory analysis to management
• Compare hardware failure rates with forecasting models to optimize stock safety thresholds
• Serve as the operational communication bridge between 3PL partners and international business units
• Drive information flow regarding process updates, system discrepancies, and logistics escalations
• Organize and facilitate team and cross-functional project meetings
• Support continuous improvement initiatives for hardware services, workflows, system transactions, and data interfaces
• Identify process gaps or system deltas and implement corrective actions

Global Stock Level Manager

Account Manager

• Identify, develop, and close new business opportunities within assigned territory
• Build and maintain strong relationships with key decision-makers and OEM partners
• Present and demonstrate solutions across infrastructure, networking, datacenter, cloud, cybersecurity, and managed services
• Collaborate with pre-sales, marketing, and support teams to deliver tailored solutions and proposals
• Manage the entire sales cycle from prospecting to negotiation and closing
• Meet and exceed quarterly and annual sales targets
• Maintain accurate sales activity and pipeline records in CRM systems

Architect

• Work with key strategic managed service customers as the primary technical point of contact for governance, strategy, and innovation
• Build influential customer relationships and guide customer strategy to become a trusted advisor
• Represent Computacenter technically at customer technical, service review, and project review boards
• Input into strategic investments to meet future customer demand
• Act as the technical point of contact across the infrastructure environment for Computacenter and customer stakeholders
• Ensure technology infrastructure is supportable in line with technical standards, processes, and Computacenter capability
• Track and communicate technology debt, risks, issues, and opportunities through a Lifecycle Roadmap
• Make recommendations to improve stability
• Transform business drivers, risks, capabilities, and technology evolution into a customer journey through a Service Evolution Roadmap
• Translate complex technical details, service requirements, and operational constraints into actionable language for customers, service teams, sales, pre-sales, and leadership stakeholders
• Provide architectural governance of projects and ensure managed service requirements are adhered to
• Review proposed solutions for operational readiness, supportability, technical risk, impact, and alignment with Computacenter capabilities
• Govern and control account technical deliverables
• Own architectural deliverables
• Partner with business leaders to deliver services supporting company objectives
• Support Computacenter’s mission and core values

Delivery Architect

• Deliver services to Computacenter customers across assigned accounts or engagements
• Contribute to governance models for delivery teams and partners
• Maintain service quality, customer satisfaction, and contractual and financial performance
• Engage customer stakeholders and communicate service quality and value
• Lead a small direct team and/or a virtual matrix delivery organisation
• Manage services and deliver against commitments
• Identify and implement service improvements
• Measure service performance across internal delivery teams and partners
• Identify service-delivery risks, assess commercial implications, and mitigate risks
• Prepare and deliver service reports and participate in customer and colleague reviews
• Identify opportunities to add value through improved services
• Apply project management approaches to ensure service changes go live successfully
• Support account strategy and joined-up customer communications
• Develop and deliver customer-facing and internal communications plans
• Support development, negotiation, and agreement of contract changes
• Manage service-related contracts, compliance, and exceptions
• Support financial performance, forecasting, cost management, and presales costing
• Manage relationships with customer stakeholders
• Perform line-management responsibilities and manage team motivation and performance
• Support capacity planning, succession planning, capability development, talent identification, and retention
• Support communications and employee-engagement strategies
• Meet targets relating to customer satisfaction, delivery quality, and financial cost performance

Customer Delivery Manager

Implementation Specialist

• Provide hardware, software, and network technical support
• Troubleshoot, stage, and configure technical equipment
• Resolve tickets for internal and external customers
• Perform technical work activities at customer sites supporting IMAC activities
• Image PC devices
• Manage assets and inventory
• Set up desks
• Relocate desktop technology
• Deploy end-user infrastructure
• Coordinate small teams delivering basic work packages
• Document and report completed work for compliance with company and customer procedures
• Escalate issues according to company processes
• Evaluate escalations and take appropriate action
• Provide customer service to internal and external customers
• Adapt quickly to dynamic team environments

Customer Engineer

IT Support

• Undertake incident and request tasks
• Hold 2nd line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Undertake non-standard request tasks to agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major-level issues
• Resolve technical issues involving laptop/desktop hardware, networks and printers
• Install and configure software and hardware
• Provide hands-on technical support across a busy customer environment
• Ensure users receive a responsive, high-quality support experience

Desktop Support Engineer

• Provide hands-on technical support across a busy customer environment
• Undertake incident and service-request tasks
• Take second-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Undertake non-standard request tasks to agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major Level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware

• Provide hands-on technical support across a busy customer environment
• Undertake incident and request tasks
• Hold 2nd line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks, supporting internal and external Project Managers
• Handle non-standard requests to agreed timescales
• Communicate and coordinate proactively with Level 3 teams on major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers and related equipment
• Install and configure software and hardware

Onsite Desktop Support Engineer

• Provide hands-on technical support across a busy customer environment
• Undertake incident and service request tasks
• Resolve incidents as a second-line support resource within SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Handle non-standard requests within agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware

• Undertake incident and service request tasks
• Take 2nd-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Complete non-standard request tasks within agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major issues
• Resolve technical issues involving laptop and desktop hardware, networks and printers
• Install and configure software and hardware
• Provide hands-on technical support across a busy customer environment
• Deliver a responsive, high-quality support experience to users

• Provide hands-on technical support across a busy customer environment
• Undertake incident and service request tasks
• Take second-line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Handle non-standard request tasks to agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware

• Provide hands-on technical support across a busy customer environment
• Undertake incident and service request tasks
• Resolve incidents as a second-line support responsibility within SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Complete non-standard request tasks to agreed timescales
• Communicate and coordinate proactively with Level 3 teams regarding major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware

• Undertake incident and request tasks
• Take 2nd line responsibility for resolving incidents to SLA
• Maintain a target of fewer than 2% incidents per month
• Complete assigned work within allocated timeframes
• Undertake project tasks supporting internal and external Project Managers
• Complete non-standard request tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams on major-level issues
• Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
• Install and configure software and hardware
• Provide hands-on technical support across a busy customer environment
• Ensure users receive a responsive, high-quality support experience