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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in the collision industry, with a focus on achieving KPIs, customer satisfaction, and profitability. Proven ability to develop future leaders and foster relationships with insurance accounts while maintaining a high level of customer service.
Highest-signal resume keywords
Operations ManagementKPI AchievementTeam LeadershipCollision Industry KnowledgeCCC One Experience
About the role
Key responsibilities & impact- Provide overall leadership and management of the assigned territory/market
- Achieve or exceed company targets and standards for performance and growth
- Manage market locations that rank in the top 10% of the industry by KPIs, customer service, quality, and profitability
- Model and hold the team accountable for the highest level of customer service and daily adherence to the Crash Champions Total Sales Attitude
- Recruit, manage, and develop employees for future organizational growth
- Perform in-process and final quality checks
- Facilitate and nurture relationships with insurance accounts, agents, and customers
- Operate effectively in a fast-paced, competitive environment while maintaining positive employee morale and urgency to exceed goals
- Ensure the shop is correctly maintained and organized
- Create and develop future leaders
Requirements
What you’ll need- Proven strong performance in current location, including consistently achieving and exceeding KPIs such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability
- Strong leadership skills, including inspiring and motivating teams, driving results, and managing resources
- Strategic thinking, identifying opportunities for improvement, and implementing innovative solutions
- Knowledge of the collision industry, including procedures and requirements for a variety of insurance carriers
- 10+ years of operations experience
- 5+ years of people management experience required
- Driven personality, eager to grow, and able to work well under pressure
- Experience using CCC One
- Strong problem-solving skills
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI AchievementCustomer Satisfaction RatingsEBITDA ManagementMargin ManagementProfitability AnalysisQuality ChecksStrategic ThinkingProblem-Solving
Soft Skills
LeadershipMotivating TeamsDriving ResultsRelationship BuildingWorking Under Pressure
Tools & Technologies
CCC One
Industry Keywords
Collision IndustryInsurance CarriersCustomer ServiceOrganizational GrowthMarket Management