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Dedicated ITPosted 10/21/2026full-timeAnchorage • Alaska • United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support, particularly in desktop environments, Office 365 administration, and EMR/EHR systems. Capable of mentoring team members and providing exceptional client service while adhering to SLA requirements.
Highest-signal resume keywords
Helpdesk SupportOffice 365 AdministrationEMR/EHR SupportManaged Service Provider ExperienceTechnical Issue Troubleshooting
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Resolve client issues through support tickets while meeting SLA requirements
- Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service
- Handle basic to complex technical issues requested by end users
- Document detailed notes, track time accurately, and update technical documentation
- Manage email tickets and escalate issues to the Escalation Engineer with notes and recommendations
- Mentor teammates and train users on supported software and hardware
- Identify and communicate potential major incidents to the Team Lead
- Troubleshoot and create workarounds when standard procedures do not apply
- Assist with software installations and vendor management
- Follow up on cases and keep clients updated
- Collaborate on client projects with the fCIO and POD teammates
- Provide desktop, Office 365, network, Windows, virtual server, EMR/EHR, and executive support
Requirements
What you’ll need- High School Diploma or GED required
- 2-3 years in a helpdesk or similar advanced technical role required
- Prior experience in a Managed Service Provider (MSP) required
- Previous Healthcare IT experience preferred
- Familiarity with supporting medical clients, EMR systems, and HIPAA compliance preferred
- Experience with ConnectWise preferred
- Familiarity with troubleshooting medical software and equipment is a plus
- Desktop support for workstation hardware, Windows/Mac OS software, and mobile devices
- Office 365 administration and troubleshooting, including SharePoint and OneDrive
- Support ticket management using ConnectWise
- Basic network troubleshooting, including DNS, DHCP, and VPN
- Assistance with firewall configurations
- Windows environments and virtual server support
- File permissions and Active Directory administration
- EMR/EHR vendor coordination
- Ability to provide end-user training and mentorship
- Executive and senior leadership support with a professional demeanor
- Ability to perform physical fieldwork, including bending, kneeling, crouching, lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more
- Ability to safely climb ladders, work at elevated heights, and stand or walk for extended durations
Benefits
Comp & perks- Career planning
- Career advancement opportunities
- Education/certification reimbursement
- Work/life balance
- Medical coverage
- Dental coverage
- Vision coverage
- 401K with company match
- 8 paid company holidays
- 3 weeks of paid time off
- Additional week of sick leave
- Ongoing learning and development opportunities
- Supportive, collaborative environment
- People-focused culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Desktop SupportNetwork TroubleshootingWindows/Mac OS SupportActive Directory AdministrationFile Permissions ManagementBasic Network ConfigurationSoftware InstallationTechnical DocumentationSupport Ticket ManagementVendor Coordination
Soft Skills
Client CommunicationMentorshipTeam CollaborationProfessional DemeanorProblem-Solving
Tools & Technologies
ConnectWiseEMR SystemsOffice 365SharePointOneDrive
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare ITHIPAA ComplianceManaged Service ProviderTechnical SupportClient Service