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Posted: 10/21/2026About the role
Key responsibilities & impact- Support the design of the insurance experience of the future
- Be responsible for Sales Agents’ performance and development
- Work closely with the team on daily phone sales
- Coach Sales Agents on their sales pitch and approach
- Ensure the team consistently meets sales and quality standards
- Ensure Sales Agents achieve individual and team targets
- Review sales calls with Agents and provide direct feedback
- Coach objection handling, communication, needs analysis, and closing techniques
- Continuously train and develop the sales pitch
- Ensure Agents follow defined sales standards and communicate confidently with customers
- Monitor KPIs, performance, and target achievement using Meta Dashboards
- Use Dialfire for outbound sales activities and call management, Slack for communication and coordination, and Google Meet for remote coaching, call reviews, and team meetings
Requirements
What you’ll need- Proven experience in phone sales / telesales
- Previous participation in professional sales training through external sales coaches or internal company training programs
- Strong understanding of established sales techniques and methodologies
- Ability to explain and apply objection handling, needs analysis, closing techniques, and customer communication
- Clear understanding of a structured sales pitch and the purpose of each stage of a sales conversation
- Ability to coach Sales Agents and provide clear, actionable feedback on phone performance
- Comfortable working from the Berlin office 2–3 days per week
- Professional fluency, written and spoken, in German and English
- Experienced Senior Sales Agents ready to progress into a Team Lead role are welcome to apply
- Strong growth mindset and motivation to develop and support others
- Experience leading, coaching, or supporting remote sales teams is a plus
- Previous insurance industry experience is a plus
- Experience selling subscription-based products or services is a plus
- Experience in a KPI-driven inside sales environment is a plus
- Previous Team Lead, Sales Coach, or similar leadership experience is a plus
Benefits
Comp & perks- Attractive fixed salary
- 28 vacation days initially, increasing every two years up to 30 days
- Holidays on December 24th and 31st
- Free Swapfiets bike, or subsidized Berlin/Brandenburg VBB Jobticket or BVG Deutschlandticket
- Hybrid work from home or the Berlin-Mitte office
- Work abroad in the EU for up to 60 days
- Free coaching sessions with nilo.health
- Choice of dentolo, petolo, or vitolo products to test
- Learning budget starting from 750 € per year
- Regular 360-degree feedback
- Legendary summer and winter parties
- Regular team events
- Discounts on the corporate Benefits Platform
- Two Community Days per calendar year
- Pet-friendly office