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DSV - Global Transport and LogisticsPosted 10/19/2026full-timeIselin • New Jersey • United StatesMid-LevelSenior💰 $95,000 - $105,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in utilizing transportation management systems and customer relationship management software to optimize service delivery and enhance client satisfaction.
Highest-signal resume keywords
Key Account ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM)Supply Chain ManagementLogistics Solutions Development
About the role
Key responsibilities & impact- Act as primary contact for key accounts defined by branch and regional management
- Build relationships throughout customers’ organizations
- Work across DSV’s network and divisions to maintain and grow share of wallet
- Ensure rates are current, communicated to operations, and submitted for auto-rating purposes
- Provide clients with market insights
- Create, maintain, and update SOPs
- Lead client onboarding and implementation
- Oversee day-to-day operational activities and identify risks, pain points, and service gaps
- Lead collaboration across internal stakeholders involved with clients
- Respond to spot quote requests and identify upselling opportunities
- Ensure data-quality KPIs, timeliness, billing days, and acceptable AR ratings are met
- Monitor and act on customer and DSV performance according to committed volumes and SLA KPIs
- Ensure client reporting requirements are met
- Conduct client business reviews and follow up on action items
- Support contract and rate negotiations
- Identify opportunities and structure deal teams to execute them
- Develop account plans addressing satisfaction, threats, and development opportunities
- Create and deploy bespoke logistics solutions
- Determine the need and feasibility of EDI and other technology solutions supporting eBooking
- Analyze volumes and workflows to optimize productivity and uncover client cost savings
- Manage rate optimization and yield management
- Travel as necessary
Requirements
What you’ll need- Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
- 5+ years of experience in key account management in the transportation and logistics industry is preferred
- Experience with supply chain management, transportation, warehousing, and distribution
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Knowledge of transportation and logistics industry trends and best practices
- Proficient in Microsoft Office Suite and other relevant software
- Fluent in English (written and spoken)
- Experience with international logistics and customs regulations is preferred
- Experience with sales and business development is preferred
- Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
- May oversee the work of other account managers or support staff
- Travel as necessary
Benefits
Comp & perks- Base pay range of $95,000–$105,000 annually
- Benefits offerings, including eligibility and coverage options, subject to location and division
- Equal employment opportunity and reasonable accommodation support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supply Chain ManagementTransportation ManagementWarehousingDistributionRate OptimizationYield ManagementData AnalysisMarket InsightsClient ReportingContract Negotiation
Soft Skills
Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsDecision-Making SkillsOrganizational Skills
Tools & Technologies
Microsoft Office SuiteTransportation Management Systems (TMS)Customer Relationship Management (CRM) SoftwareEDI Solutions
Industry Keywords
Transportation Industry TrendsLogistics Best PracticesInternational LogisticsCustoms RegulationsClient Onboarding