DSV - Global Transport and Logistics

Account Manager

• Develop the overall customer relationship through phone, email and in-person communication
• Negotiate with transportation carriers and providers to establish rates and determine available services
• Research growth opportunities within branch house accounts
• Investigate and establish new customer leads and opportunities
• Evaluate customer requests and provide service options and pricing
• Handle customer shipment requests proactively
• Use the Transportation Management System and enter data to facilitate material movement, planning and scheduling
• Provide direction and pricing guidelines for the Carrier Sales team
• Monitor shipment tracking from pickup through delivery and communicate accurate information to customers and/or Key Account Managers
• Ensure customer expectations are met or exceeded through communication with the Carrier Sales team
• Track and trace shipments
• Prepare spend reports and conduct regular customer QBR or MBR check-ins
• Perform other duties, responsibilities and project work assigned by the manager
• Support day-to-day freight brokerage operations, resolve service issues, coordinate freight and identify growth opportunities

Operational Account Manager, Freight Operations

Operations

• Source, negotiate, and secure carriers and drivers for available freight
• Manage daily dispatch operations and communicate shipment details to carriers
• Track shipments from pickup through delivery and provide timely updates
• Collect and verify carrier documentation for shipment closeout and billing
• Build and maintain long-term carrier relationships
• Collaborate with Account Managers on operational support, pricing, and customer updates
• Assist with customer service and account management functions
• Monitor market conditions, rate trends, and seasonal fluctuations for competitive pricing
• Generate carrier leads and onboard qualified partners
• Identify and resolve shipment or service issues
• Perform additional duties and project work as assigned

Carrier Sales Representative, Cloud Operations

Supervisor

• Lead, coach and develop operational team members and team leaders
• Drive safe and efficient warehouse operations
• Monitor performance against KPIs and operational targets
• Manage rostering and workforce allocation
• Maintain strong customer relationships and service standards
• Ensure compliance with safety, operational and company procedures
• Support continuous improvement initiatives
• Assist with operational planning, reporting and customer growth opportunities
• Deliver excellent customer service
• Lead a high-performing and engaged team
• Achieve operational and financial targets
• Create a safe, productive and positive work environment
• Collaborate effectively across teams to achieve business goals

• Supervise production associates performing loading and unloading freight
• Account for materials utilizing multiple systems
• Oversee assembly and installation of server racks and components
• Oversee, organize, and coordinate cycle counts, inventory replenishments, and material returns
• Ensure adequate safety measures are followed to protect personnel and property
• Advise subordinates with questions or problems related to work activities
• Monitor work and examine production areas for accuracy, neatness, and compliance with policies and procedures
• Recommend and implement documented procedural changes to improve efficiency, quality, and safety
• Perform or assist subordinates in their duties
• Utilize multiple internal and external systems and dashboards to ensure process compliance and accuracy
• Maintain service level agreements using existing systems and tools
• Ensure subordinates follow safety protocols and standards
• Frequently interact with customers, peers, and other site stakeholders on site

Kitting Supervisor – E shift TH-SUN 6pm-430am

Associate

• Load and unload inbound and outbound freight to and from vehicles and containers
• Perform quality checks on inbound and outbound freight, including part numbers, quantities, and material condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts at the datacenter
• Process return shipments of electronic components using warehouse management systems
• Place server racks on the datacenter floor using laser measuring devices with 100% accuracy
• Populate electronic components and install cabling into server racks using diagrams and schematics
• Install rack hardware using hand, power, and measuring tools
• Operate straddle stackers, rack movers, and electric pallet jacks
• Perform cleanup activities to ensure safety, cleanliness, and adherence to 5S standards
• Provide and maintain effective material orders, customer service, inventory management, and customer material movement requests
• Assemble and install servers and electronic components
• Maintain daily adherence to safety and process procedures, punctuality, reliability, quality, flexibility, and cross-training across datacenter departments

Data Center Dock Associate, D Shift

General

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• Manage relationships with customers and provide exceptional customer service

Freight Forwarder, Air Import

Manager

• Oversee the ocean import and export process for commodity cargo, including shipping documents, customs clearance, and booking with shipping lines
• Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers
• Build and maintain relationships with customers, vendors, and third-party service providers
• Address and resolve customer inquiries promptly
• Ensure compliance with customs regulations, trade laws, and other relevant regulations
• Monitor changes in ocean freight regulations and export controls
• Develop and implement policies and procedures to improve efficiency and service quality
• Identify and execute process improvements to reduce costs and enhance customer satisfaction
• Monitor and report key performance indicators, including cargo delivery times, costs, and service quality
• Analyze performance data to identify trends and improvement opportunities
• Supervise ocean freight coordinators and support staff

Commodities Manager

• Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments, providing regular updates to customers on shipment status
• Manage customer relationships, ensuring satisfaction and addressing concerns or issues
• Collaborate with logistics, finance, and operations departments to ensure timely and efficient service delivery
• Ensure compliance with customs regulations, trade laws, and other relevant regulations
• Perform all other duties as assigned

Freight Forwarder, Air Export

QA Engineer

• Develop and maintain site Quality Management System documentation, including procedures, work instructions, and visuals
• Make recommendations regarding procedures and standards to maintain process quality
• Support client-related and applicable QMS requirements
• Coordinate requirements for the 5 Star Site Certification Program
• Manage Quality & Training requirements
• Create and maintain HACCP programs when applicable to support Food Safety Policy and Food Defense Plan
• Ensure site compliance with applicable GMP standards and FDA regulations
• Establish and maintain quality standards for critical operational functions
• Train site management and employees on QMS components and requirements
• Lead responses to client complaints and internal errors, including root-cause analysis and corrective and preventive actions
• Serve as primary contact for external and internal audits and develop resulting action plans
• Assist with recalls, hold notifications, and stop-shipments
• Compile and submit daily, weekly, and monthly reports
• Develop and monitor quality-related KPIs and metrics
• Conduct or participate in required quality meetings
• Sponsor the site Training Program and coordinate training documentation
• Perform duties assigned by the site General Manager to achieve client satisfaction

Quality Assurance Manager – Regional

Learning and Development

• Plan, direct, and evaluate organizational development and training activities
• Design, deliver, and evaluate management training and performance management initiatives
• Provide in-person and online training on TMS topics, including CW1/TANGO
• Administer employee engagement surveys and compile results for organizational planning
• Coordinate large-scale process and culture change initiatives
• Facilitate small group sessions and lead large-scale organizational changes
• Collaborate with cross-functional teams to align and support change initiatives
• Communicate change-related messages to diverse audiences
• Build and maintain relationships to influence others and drive shared goals
• Measure and analyze the effectiveness of change initiatives and training programs
• Use data and analytics to forecast outcomes and refine strategies
• Provide process-related troubleshooting support to operational staff
• Travel to DSV branches in the US, Canada, and Puerto Rico, potentially up to 25% of working time

Business Change Manager, Corporate Trainer

Program Manager

• Manage, maintain, and support applicable US Contract Logistics sites regarding the DSV Quality Management System
• Support selected sites on SOC 1, 2, and 3 compliance and Warehouse Management System validation
• Manage and maintain core quality standards for critical operational functions
• Train site management and employees on QMS components and requirements
• Lead workshop teams educating sites on QMS components
• Track quality data and develop a US Quality Scorecard
• Advise management on quality-related issues to prevent negative outcomes
• Perform QMS performance, food safety/defense, and other required site audits
• Maintain and support applicable safety and environmental regulations
• Lead SOC audits for selected US clients
• Participate in WMS validation activities and approve changes when required
• Support ISO 9001, ISO 45001, and ISO 14001 implementations and certification compliance
• Perform additional duties assigned by the Senior Manager Quality – US
• Adhere to company policies, procedures, rules, and regulations

SOC Quality, Program Manager

• Plan, direct, and evaluate organizational development and training activities
• Design, deliver, and evaluate management training and performance management initiatives
• Provide in-person and online training on TMS topics, including CW1/TANGO
• Administer employee engagement surveys and compile results for organizational planning
• Coordinate large-scale process and culture change initiatives
• Facilitate small group sessions and lead large-scale organizational changes
• Collaborate with cross-functional teams to align and support change initiatives
• Communicate change-related messages to diverse audiences
• Build and maintain relationships to influence others and drive shared goals
• Measure and analyze the effectiveness of change initiatives and training programs
• Use data and analytics to forecast outcomes and refine strategies
• Provide process-related troubleshooting support to operational staff
• Travel to DSV branches in the US, Canada, and Puerto Rico, up to 25% of working time

• Develop, implement, and maintain quality management systems and processes
• Conduct audits and inspections of transportation and logistics operations to identify quality issues
• Create corrective action plans and work with cross-functional teams to implement improvements
• Develop and maintain metrics to track quality performance
• Analyze data and identify trends to improve quality performance
• Collaborate with customers to understand their quality requirements and ensure compliance
• Provide training and support to employees on quality management systems and processes
• Conduct investigations and root cause analyses of quality issues
• Ensure that all regulatory and legal requirements related to quality are met
• May supervise quality assurance technicians

Quality Assurance Specialist – Warehousing, Logistics

• Oversee day-to-day freight handling operations to ensure timely and efficient movement of goods
• Lead and supervise freight handlers and operational staff
• Assign tasks, provide guidance, and monitor performance
• Coordinate loading, unloading, and handling of freight shipments
• Ensure documentation, labeling, and packaging comply with regulations
• Plan and prioritize freight operations to meet customer demands and deadlines
• Monitor workflow and adjust resources to optimize efficiency
• Liaise with customers, carriers, and stakeholders regarding freight movements and issues
• Ensure timely communication and resolution of customer concerns
• Implement quality control measures and conduct inspections and audits
• Enforce safety protocols, conduct safety training, and guide proper handling techniques
• Oversee inventory control, stock management, cycle counts, and reconciliation
• Maintain accurate inventory and freight movement records, including bills of lading and shipping manifests
• Prepare operational reports covering performance metrics, inventory levels, and incidents
• Supervise and mentor freight handling teams through training, coaching, and performance evaluations

Operations Supervisor

• Manage day-to-day site operations, including warehousing, receiving, and shipping
• Plan inbound and outbound volume, customer communications, space utilization, and equipment management
• Hire and train employees, plan labor, conduct performance appraisals, address performance issues, and resolve problems
• Develop safe and profitable systems and procedures for operations, equipment, and products
• Manage operations to meet productivity, service, client SLA, KPI, quality, cost, revenue, and profit objectives
• Drive continuous improvement and cost-saving initiatives
• Keep senior management and client representatives informed of critical operational issues
• Plan daily work schedules, assess priorities, and assign warehouse duties
• Review volume demands and plan warehouse space, supplies, equipment, and staffing changes
• Ensure effective training, trainee assessment, SOP adherence, motivation, and team development
• Conduct routine staff meetings
• Ensure team proficiency in WMS and other required information systems
• Manage customer service standards, client support, customer meetings, and site visits
• Support annual operating budget development and financial controls
• Manage sanitation, maintenance, security, housekeeping, safety, and material handling equipment programs
• Establish a proactive safety culture and audit warehouse compliance
• Manage warehouse operations supervisors and support staff
• Work overtime as dictated by business and perform other assigned duties

Operational Account Manager, Freight Operations

Carrier Sales Representative, Cloud Operations

Supervisor

Kitting Supervisor – E shift TH-SUN 6pm-430am

Data Center Dock Associate, D Shift

Freight Forwarder, Air Import

Commodities Manager

Freight Forwarder, Air Export

Quality Assurance Manager – Regional

Business Change Manager, Corporate Trainer

SOC Quality, Program Manager

Business Change Manager, Corporate Trainer

Quality Assurance Specialist – Warehousing, Logistics

Operations Supervisor

Senior Manager, Operations