DSV - Global Transport and Logistics

Administrative Assistant

• Receive, review, and amend or modify orders
• Enter order data into the TMS
• Provide the information required by the pickup planner
• Assign EDI orders and returns
• Enter pickup orders for other branches/countries
• Manage customer EDI and error handling
• Enter dimensions in orders
• Archive documents and consignment notes in the digital archive after data entry

Administrative Specialist

Supervisor

• Lead and manage the day-to-day operations of the Ocean Export department
• Ensure export shipments are processed efficiently, accurately, and in accordance with customer requirements, company procedures, and industry regulations
• Provide operational leadership and drive team performance
• Maintain service quality and achieve departmental objectives and customer expectations
• Build and maintain relationships with customers, carriers, overseas offices, transport providers, and internal stakeholders
• Monitor performance and ensure SLA and KPI commitments are met
• Identify opportunities for continuous improvement, operational efficiencies, and business growth
• Run daily exception reports and manage issues with staff
• Manage productivity and internal and external metrics daily, weekly, and monthly
• Evaluate service levels and drive metric performance
• Manage customer relationships and service delivery
• Ensure process compliance, data quality, and operational governance
• Process ocean export shipments end to end
• Support sales in achieving growth targets
• Support operations with queries and manage customer expectations
• Identify and target opportunities for improved efficiencies
• Identify problems in project design and evaluate alternative methods
• Directly supervise staff
• Ensure accurate and timely reporting
• Improve operational processes and efficiency
• Manage new processes or system developments with operations
• Manage staff and career development to support retention and progression

Supervisor, Ocean Export, Air & Sea

Accounting Manager

• Support monthly and annual financial closings in accordance with IFRS
• Prepare annual financial statements in accordance with local statutory requirements
• Manage day-to-day accounting activities
• Reconcile all general ledger accounts
• Review and code incoming invoices
• Prepare outgoing invoices
• Collaborate with internal Shared Service Centers and external contacts
• Support process optimization initiatives
• Handle special project-related assignments

Accounting Specialist, General Ledger

Supply Chain

• Understand the customer’s business and customer requirements.
• Develop strong, trusting relationships with clients.
• Understand contractual SLAs and KPIs.
• Adhere to HSE compliance and responsibilities.
• Perform audit compliance and ad hoc duties required by operations.
• Manage queries and escalations.
• Complete daily system checks to ensure orders are planned and executed according to customer KPIs.
• Monitor load plans and execution to identify risks and deviations, ensuring timely communication and action for picking, loading, and delivery slots.
• Review and analyse load plan performance to improve operations and transport SLAs.
• Monitor and report warehouse and transport SLAs.
• Measure and report on-time delivery and turnaround time.
• Update bookings and re-bookings in relevant systems.
• Support change initiatives.
• Participate in job rotation among team members.
• Review data to identify improvement areas and improve operational output, load plans, and team deliverables.
• Process accurate booking and re-booking requests.
• Consolidate orders.
• Monitor and plan reverse logistics, including back-door returns and upliftments.

Logistics Coordinator

• Manage, support and coordinate transporter information and deliverables to ensure customer service levels are met
• Coordinate and consolidate information from various transporters in a presentable manner
• Understand client businesses, requirements and customer requirements
• Develop strong, trusting relationships with clients and transporters
• Execute contractual SLAs and KPIs
• Identify, action and manage deliverables proactively
• Perform audit compliance and ad hoc duties required by operations
• Maintain reports aligned with KPIs and contractual obligations
• Complete daily system checks to ensure data flows between transporter systems
• Attend daily team meetings with stakeholders regarding client and transportation deliverables
• Manage client queries daily and escalate and resolve issues within KPI requirements
• Support creation and maintenance of processes, SOPs and work instructions
• Train staff and roll out change-management processes
• Ensure performance measurement, systems and metrics support service excellence and client centricity
• Maintain clear communication among operations, warehouse, transporters and clients to manage achievements and exceptions proactively
• Review data to identify improvement areas and support transportation-product development
• Manage and execute invoices
• Manage domestic and cross-border/international transport requirements and documentation compliance, including export/import controls

Logistics Coordinator, Transport, Contract Logistics

Controller

• Conduct thorough analysis of financial statements to assess customer creditworthiness for non-VIP accounts.
• Recognize and escalate potential problematic situations to the Manager.
• Perform manual credit assessments or review and adjust system-generated credit proposals, excluding VIP accounts.
• Set and approve credit limits in the system and handle payment term applications.
• Propose write-offs and bad debt provisions when necessary.
• Support negotiations on specific payment term requests and review financial clauses or invoicing requirements.
• Monitor shipments in ERP systems against credit limit blocks.
• Manage a selected portfolio of high-value global VIP accounts.
• Distribute and monitor credit limits, resolve overdue accounts, and manage collection processes for VIP accounts.
• Investigate overdue accounts, identify root causes, and propose permanent solutions.
• Coordinate global issue resolution with relevant internal and external stakeholders.
• Manage collection processes, including monitoring global/regional overdue balances, ensuring invoice accuracy, and handling escalations.
• Prepare and analyze weekly collection reports and propose improvement actions.
• Work closely with Global Account Directors, Account Managers, Group Credit, and operational teams.
• Create and present summarized reports and graphical presentations of findings.
• Ensure compliance with internal control procedures and external regulatory requirements.
• Propose and implement process improvements to enhance efficiency and mitigate credit risks.
• Evaluate market conditions and foresee potential changes affecting credit limits or customer risk profiles.

Credit Controller, Global VIP Accounts Collection Specialist

Manager

• Lead and develop a global 24/7 Spot Quotes operation delivering customer-focused quotation services across regions, customers, and transport modes
• Manage the team, including hiring, motivating, coaching, training, employee development, and oversight
• Plan and coordinate recruitment implementation and efficient resource utilization
• Develop reporting tools to monitor effective use of available resources
• Drive continuous improvement, automation, optimization, and efficiency increases
• Develop department product offerings
• Ensure service quality remains within agreed limits
• Ensure processes are executed according to procedures and requirements
• Report regularly to stakeholders at agreed times
• Establish and maintain strong stakeholder relationships
• Own the team’s financial results
• Define long-term strategy for the Spot Quotes Centre
• Implement automation and digital solutions
• Strengthen stakeholder relationships and build a high-performing team
• Act as business leader, change agent, and process owner
• Perform other tasks requested by the superior

Manager – Global Customer Pricing

Operations

• Supervise day-to-day warehouse, receiving, and shipping operations
• Plan inbound and outbound volume, customer communication, space utilization, and equipment management
• Hire, train, manage labor, conduct performance appraisals, address performance issues, and resolve problems
• Develop safe and profitable systems and procedures for operations, equipment, and products
• Manage productivity, service goals, client SLAs, KPIs, and quality requirements
• Drive continuous improvement and cost-saving initiatives
• Keep senior management and client representatives informed of critical operational issues
• Plan daily work schedules and assign duties to warehouse staff
• Plan warehouse-space reorganizations and staffing, supply, and equipment changes
• Ensure effective training, SOP adherence, trainee assessment, and team development
• Conduct routine staff meetings
• Ensure team proficiency in WMS and other required information systems
• Ensure software and hardware purchases comply with Corporate IT policies
• Manage customer service standards, client support, customer meetings, and site visits
• Support annual operating budget development and financial controls
• Manage sanitation, maintenance, security, housekeeping, safety, and material-handling equipment programs
• Establish a proactive safety culture and audit warehouse compliance
• Manage warehouse operations supervisors and support staff
• Work overtime as required and perform other assigned duties

Operations Manager

• Provide excellent, efficient, and high-quality customer service
• Provide quotations of charges to shippers/consignees when necessary
• Handle customer inquiries by phone, email, and face-to-face meetings
• Carry out approved procedural and system improvements
• Inform supervisors of irregularities or problems requiring assistance
• Provide feedback on subcontractors’ standards and services
• Handle customer inquiries, complaints, and claims follow-up
• Coordinate with relevant departments on customer issues
• Prepare customer statistics and reports
• Process and create waybills, warehouse advice, trucking orders, invoices, and other requested documents
• Issue, verify, and post incoming invoices
• Perform job costing
• Update Track and Trace systems
• Send shipping advice to overseas stations
• Complete additional assigned tasks and back up team members when necessary

• Documentation work related to Sea Export
• Complete tasks assigned by the supervisor and manager and achieve KPI requirements
• Finish daily company-assigned work with high quality and in a timely manner
• Create shipments in the CW1 system
• Collect SI/VGM E-manifest documents
• Submit E-manifest
• Input SI data into CW and send SI to carrier/agent to confirm MB/L
• Submit security filings
• Verify HB/L drafts with suppliers until HB/L is approved
• Verify invoice titles and apply for new organization codes
• Check and update ATD in CW1
• Deliver DNO
• Upload MBL into eDoc
• Perform other tasks assigned by the superior

Operations Assistant

• Source, negotiate, and secure carriers and drivers to cover available freight
• Manage daily dispatch operations and communicate shipment details to carriers
• Track and monitor shipments from pickup through delivery
• Provide timely updates to internal teams and customers
• Collect and verify carrier documentation for shipment closeout and billing
• Build and maintain long-term carrier relationships
• Collaborate with Account Managers on operational support, pricing input, and customer updates
• Assist with customer service and account management functions
• Monitor market conditions, rate trends, and seasonal fluctuations
• Generate carrier leads and onboard qualified partners
• Identify and resolve shipment or service issues
• Perform additional duties and project work as assigned

Carrier Sales Representative, Cloud Operations

• Documentation work related to Sea Export
• Complete tasks assigned by the supervisor and manager and achieve KPI requirements
• Finish daily company-assigned work with high quality and on time
• Create shipments in the CW1 system
• Collect SI/VGM e-manifest documents
• Submit e-manifests
• Input SI data into CW and send SI to carriers/agents to confirm MB/L
• Submit security filings
• Verify HB/L drafts with suppliers until confirmed
• Verify invoice titles and apply for new organization codes
• Check and update ATD in CW1
• Perform DNO delivery
• Upload MBL into eDoc
• Perform other tasks assigned by the superior

• Provide excellent, efficient and high-quality service to customers
• Learn and follow up on daily business activities to ensure compliance with regional guidelines and company policies and procedures
• Follow local SOPs with shippers and consignees
• Provide quotations of charges and handle customer inquiries by phone, email and face-to-face meetings
• Check and verify documents to ensure compliance with DSV internal standards and customer requirements
• Execute approved procedure and system improvements
• Execute shipment bookings according to SOPs and quotations
• Report irregularities or problems to supervisors and provide feedback on subcontractor standards and services
• Handle customer inquiries, complaints and claims follow-up; verify credit terms and credit status
• Coordinate with relevant departments and provide customers with claim details and status updates
• Prepare customer statistics and reports
• Process documents including waybills, warehouse advice, trucking orders, invoices and other customer-requested documents
• Issue, verify and post incoming invoices; perform job costing
• Update Track and Trace systems and send shipping advice to overseas stations
• Complete additional assigned tasks and provide backup for team members when necessary

Account Manager

• Develop the overall customer relationship through phone, email and in-person communication
• Negotiate with transportation carriers and providers to obtain rates and determine available services
• Research growth opportunities within branch house accounts
• Investigate and establish new customer leads and opportunities
• Evaluate customer requests and provide service options and pricing
• Handle customer shipment requests proactively
• Use the transportation management system for data input supporting material movement, planning and scheduling
• Provide direction and pricing guidelines for the Carrier Sales team
• Monitor shipment tracking from pickup through delivery and communicate accurate information to customers and/or the Key Account Manager
• Ensure customer expectations are met or exceeded through communication with the Carrier Sales team
• Prepare spend reports and conduct regular QBR or MBR customer check-ins
• Perform other duties, responsibilities and project work assigned by the manager

Operational Account Manager, Freight Operations, Road

General

• Manage and oversee all aspects of freight forwarding operations, including shipping, receiving, and inventory management
• Coordinate with carriers, logistics providers, and customs brokers to ensure timely and efficient delivery of shipments
• Prepare and process shipping and customs documentation, including bills of lading, commercial invoices, and customs declarations
• Manage and mentor a team of freight forwarders, providing training and support
• Communicate regularly with clients to ensure their shipping needs are met and provide shipment-status updates
• Monitor industry trends and developments and adjust operations to remain competitive and meet customer demand

Administrative Specialist

Supervisor, Ocean Export, Air & Sea

Accounting Specialist, General Ledger

Logistics Coordinator

Logistics Coordinator, Transport, Contract Logistics

Credit Controller, Global VIP Accounts Collection Specialist

Manager – Global Customer Pricing

Operations Manager

Operations

Operations Assistant

Carrier Sales Representative, Cloud Operations

Operations Assistant

Operations

Operational Account Manager, Freight Operations, Road

Senior Freight Forwarder, Ocean Import