DSV - Global Transport and Logistics

Business Development Rep

• Identify and develop new business opportunities to achieve sales growth
• Maintain and strengthen relationships with assigned existing accounts to ensure customer retention
• Collaborate with product teams to develop business expansion strategies for existing customers
• Represent DSV at networking events, conferences, meetings, seminars, and customer appointments
• Meet new and existing business sales KPIs and company budget guidelines
• Research new markets, growth areas, trends, customers, products, and services
• Build and manage a strong sales pipeline using Microsoft Dynamics (MSD)
• Conduct cold calling, networking, and logistics event activities to increase leads and potential sales contacts
• Develop and implement customer retention initiatives
• Serve as the primary commercial contact for assigned accounts and address customer issues in collaboration with operations
• Analyze existing accounts for upselling and cross-selling opportunities
• Work with product teams to tailor offerings to account needs
• Prepare reports on business development activities, sales results, market conditions, and new business opportunities
• Use data-driven insights to inform strategy and decision-making
• Collaborate with marketing, tender, product, branch, and The Red Carpet Service teams
• Perform other tasks assigned by the line manager

Business Development Manager

Operations

• Provide excellent, efficient, and high-quality customer service
• Provide quotations of charges to shippers/consignees when necessary
• Handle customer inquiries via phone, email, and face-to-face meetings
• Execute shipment bookings according to SOPs and quotations
• Implement approved procedure and system improvements
• Report irregularities or problems requiring assistance to supervisors
• Provide feedback on subcontractors’ standards and services
• Coordinate with relevant departments on customer issues
• Provide customers with pre-claim details and status updates
• Prepare customer statistics and reports upon request
• Create and process shipping and financial documents
• Send shipping advice to overseas stations
• Act as backup for the Assistant Supervisor/Supervisor
• Take on additional assigned tasks and back up team members when necessary

• Support operations, supervisor, and manager daily work in the project team
• Create file numbers in CW1 according to operations instructions
• Issue HBL according to overseas office/customer instructions and follow up MBL with carriers
• Input AR and AP charges into CW1 and bill local clients and overseas offices according to quotations
• Submit invoices to Webcost
• Support timely updates of shipment tracking reports
• Complete accurate and complete data input in operations systems according to SOPs and instructions
• Complete other tasks assigned by the manager, supervisor, or operations team

Operations Assistant

• Establish and develop new business opportunities with potential Customers in the assigned territory and with assigned / named targets
• Execute the sales process according to rollout and training
• Manage the sales pipeline and report sales cycles in the Sales CRM system
• Maintain client and target information, sales calls / visits, opportunities, and pipeline sales activity in the CRM
• Achieve monthly opportunity targets as agreed
• Develop volume projections and long- and short-term action plans to achieve targets
• Support and consult the overseas network on related prospects and sales leads

Business Development Manager, Commercial

Account Manager

• Conduct business reviews, analyze and identify business opportunities and potential risks, and make recommendations to Management
• Ensure smooth business implementation and handover of SOPs to operations
• Monitor ongoing compliance with SOPs and operational processes
• Perform process monitoring and follow up with relevant parties
• Attend monthly, quarterly, and annual customer review meetings
• Ensure monthly, quarterly, and annual business review meetings take place and are properly prepared with relevant stakeholders
• Distribute meeting minutes to relevant stakeholders and follow up on corrective actions for Country Key Accounts and sizeable Country Accounts
• Escalate customer concerns and complaints to relevant stakeholders in a timely manner
• Update and maintain sales data in Microsoft Dynamics and monitor use of customer applications

Account Manager, FMCG, Air & Sea

Supply Chain

• Schedule and communicate pickup/delivery times, locations, and on-time expectations to the hauling department and/or local operations
• Track customer cargo and communicate appropriate information while resolving problems
• Coordinate with operations and billing departments to ensure orders are complete and accurate in multiple systems
• Electronically register orders using the in-house registration system, van line application, and Mover’s Suite application
• Process worksheets, quotes, bills of lading, inventories, and other order paperwork
• Track the progress of every customer order
• Determine required services and equipment needs and communicate details to departments, drivers, and other personnel
• Manage assigned accounts and coordinate with customers regarding orders, registrations, and changes
• Provide professional communication to internal and external customers
• Use internet, email, and company phone systems for scheduling
• Provide coworker coverage when necessary or directed by management
• Call other agents for local job assistance throughout the US
• Escalate issues to the manager when appropriate
• Perform other assigned duties

Senior Logistics Coordinator, Dispatch, Road Transport

• Develop the overall customer relationship through phone, email and in-person communication
• Negotiate with transportation carriers and providers to set rates and determine available services
• Research growth opportunities within branch house accounts
• Investigate and establish new customer leads and opportunities
• Evaluate customer requests and provide service options and pricing
• Handle customer shipment requests proactively
• Use the transportation management system and input data to facilitate material movement, planning and scheduling
• Provide direction and pricing guidelines for the Carrier Sales team
• Monitor shipment progression from pickup through delivery and communicate updates to customers and/or Key Account Managers
• Ensure customer expectations are met or exceeded through communication with the Carrier Sales team
• Track and trace shipments
• Prepare spend reports and conduct regular QBR or MBR customer check-ins
• Perform other duties and project work assigned by the manager
• Coordinate freight, resolve service issues, manage customer relationships and support day-to-day brokerage operations

Operational Account Manager, Freight Operations

Receptionist

• Greet visitors and direct them to the appropriate personnel or department
• Answer incoming phone calls and direct calls to the appropriate personnel or department
• Manage the reception area to ensure it is clean and organized
• Receive and sort incoming mail and deliveries
• Perform general administrative duties, such as photocopying, scanning, and filing
• Coordinate with other departments to schedule meetings and appointments
• Assist with other duties as assigned by management

• Develop the overall customer relationship via phone, email, and in-person communication
• Negotiate with transportation carriers and providers to obtain rates and determine available services
• Research and determine growth opportunities within branch house accounts
• Investigate, action, and establish new customer leads and opportunities
• Examine customer requests to provide best service options and pricing
• Proactively handle customer shipment requests
• Use the TMS system and input data to facilitate material movement, planning, and scheduling
• Provide direction and set pricing guidelines for the Carrier Sales team
• Monitor shipment tracking from pickup through delivery and communicate accurate information to customers and/or Key Account Managers
• Ensure customer expectations are met or exceeded through communication with the Carrier Sales team
• Track and trace shipments to ensure up-to-date shipment information
• Prepare spend reports and hold regular QBR or MBR check-ins with customers
• Perform other duties, responsibilities, and project work as assigned by the manager

Security Engineer

• Operate a company-provided escort vehicle while accompanying high-value, high-risk, and security-sensitive shipments
• Maintain appropriate proximity to escorted shipments based on security requirements and roadway conditions
• Monitor transportation and security conditions throughout transit and identify potential risks, unusual activity, or changing operating conditions
• Assess changing circumstances and take appropriate action within established security procedures and authority
• Maintain communication with drivers, dispatch, Operations, customers, and designated security personnel
• Provide shipment location, status, and security updates
• Coordinate planned and unplanned stops, fueling, rest periods, and overnight locations
• Review routes and planned stops for security concerns and communicate recommended adjustments
• Respond to route deviations, unexpected stops, accidents, mechanical issues, suspicious activity, and other security-related incidents
• Escalate security concerns to Operations, Security leadership, customers, law enforcement, or other appropriate parties
• Support chain-of-custody and shipment security requirements from origin through final delivery
• Follow company, customer, and shipment-specific security procedures and SOPs
• Protect confidential information regarding customers, cargo, routes, schedules, locations, and security procedures
• Complete trip reports, mileage records, security documentation, incident reports, and other operational records
• Conduct pre-trip and post-trip vehicle inspections and report safety or maintenance concerns
• Maintain assigned vehicles in a clean, professional, and operationally ready condition
• Participate in security incident reviews and provide recommendations for improving transportation security practices
• Represent the company professionally when interacting with customers, drivers, facilities, law enforcement, and other parties
• Perform other duties as assigned in support of transportation security and operations

Transportation Security & Cargo Escort Specialist – Road Transport

• Operate MHEs to move, locate, relocate, stack, and count materials
• Enter computer data for receipts, shipments, and inventory maintenance
• Maintain accurate warehouse inventory
• Answer customer questions and resolve issues
• Return customer material to the factory
• Transfer and relocate material to appropriate areas
• Report progress and issues to supervisors or management
• Maintain inventory control and security records and reports
• Conduct physical inventory and daily/monthly in-house cycle counts
• Support shipping and receiving in locating missing items
• Perform safety audits and correct unsafe operations
• Participate in start-up and staff meetings
• Use PCs for email and report generation
• Prevent, identify, record, and resolve product, process, and quality-system non-conformities
• Investigate inbound and outbound issues including unloading, checking, stacking, storing, order pulling, staging, labeling, and loading
• Ship material to the factory upon client inventory requests
• Notify management when procedures require updates
• Maintain a clean, neat, and orderly work area
• Assist leadership and supervision as needed
• Participate in cross-training activities and provide backup support across departments
• Perform other assigned duties

Inventory Control Clerk

General

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• Manage relationships with customers and provide exceptional customer service

Freight Forwarder

Supervisor

• Support warehouse quality programs and report to the site General Manager
• Maintain compliance with international, industry, and customer-specific quality standards
• Analyze product and service issues and determine root causes
• Manage and communicate change control processes across departments
• Coordinate internal and external audits and maintain the internal quality audit system
• Assist with implementation and monitoring of quality systems, including ISO 9001:2008 compliance
• Establish, implement, and evaluate quality management system metrics
• Support customer service and quality departments with problem solving and improvement opportunities
• Manage customer-driven continual improvement roadmaps
• Drive continuous improvement programs and educate employees on those programs
• Develop and conduct training on the quality system and related topics
• Oversee document control, controlled documents, change notifications, and Quality Management System follow-up
• Develop and implement record management, traceability, and trend-reporting systems
• Identify cost improvement initiatives and manage controls for service levels and operational performance
• Monitor KPIs for the assigned operation
• Communicate issues to site leadership and implement solutions to minimize risk
• Follow safety procedures, DSV policies, and applicable regulations
• Work overtime as dictated by business needs

Supervisor, Quality – Training

Team Lead

• Coordinate and oversee daily warehouse operational activities under the Operations Supervisor
• Oversee associates involved in warehousing, receiving, and shipping
• Mentor and train new and existing associates on distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification for associates
• Coordinate unloading inbound shipments, stacking products, and picking/staging outbound shipments
• Verify inbound and outbound paperwork, product counts, doors, and trailers
• Load orders accurately and efficiently
• Process shipping, receiving, and picking functions according to SOPs
• Research shipping and receiving discrepancies
• Communicate with customers by phone, electronically, or in person
• Prepare accurate activity reports for site management
• Verify product and order quality, document damages or discrepancies, and stack, package, shrink-wrap, and label products
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Participate in quality, department, and safety meetings
• Execute safety protocols and comply with ISO, OSHA/MSDS, corporate, site-specific, and SOP requirements
• Maintain warehouse cleanliness, orderliness, and security
• Direct warehouse work-team operations and assist with productivity and payroll-hour records
• Assist with staffing levels and participate in establishing work schedules
• Ensure schedules and job assignments are implemented effectively
• Initiate or recommend solutions for product, process, and quality-system nonconformities
• Operate and maintain warehouse equipment, including forklifts, reach trucks, pallet jacks, scissor lifts, cherry pickers, and related equipment
• Inspect equipment daily, perform minor maintenance, and report equipment problems
• Perform or assist with building, grounds, and equipment maintenance
• Perform clerical and administrative tasks such as answering telephones, scheduling, greeting visitors, filing, and record keeping
• Perform other duties as assigned

Team Lead, Dock

Manager

• Oversee the strategic direction, operations, compliance, and financial results of a designated operation
• Serve as primary customer interface for leadership decisions regarding proposal approval and contract negotiations
• Lead continuous improvement, LEAN practices, supply chain analysis, Six Sigma initiatives, and ISO activities
• Develop marketing plans and assist with new business growth
• Ensure operations, equipment, and products are managed safely and profitably according to company policies
• Lead operations to meet productivity and service goals and comply with client operating agreements
• Develop and maintain relationships with vendors, suppliers, business partners, and clients
• Implement OSHA and federal/state legal compliance requirements
• Develop and manage controls for service levels, operational performance, costs, revenue, and profit
• Partner with senior leadership on the annual operating budget and maintain contract pricing
• Ensure overall operational safety and security
• Develop teams and support mentoring, succession planning, and management development
• Plan automation and technology investments and ensure compliant procurement of hardware and software
• Lead client business reviews and provide operational and administrative support
• Participate in account strategy, prospecting, quoting rates, and new opportunity development
• Manage sanitation, maintenance, security, housekeeping, safety, and material handling equipment programs
• Audit warehouse compliance with safety, security, and quality requirements
• Manage operations managers
• Work overtime as dictated by the business and perform other required duties