DSV - Global Transport and Logistics

General

• Coordinate end-to-end air import shipments of automotive vehicles, including working with overseas partners, arranging pickups, and managing delivery schedules
• Prepare import documentation, including EPA forms, DOT forms, and temporary import statements
• Review air waybills, commercial invoices, and packing lists for compliance with U.S. Customs regulations, import laws, and company policies
• Communicate with airlines, freight forwarders, customs brokers, and logistics partners to monitor and track shipments and update customers
• Collaborate with sales, customs brokerage, and warehouse teams to meet customer requirements and timelines
• Manage payments to airlines, car carriers, and other logistics partners
• Handle billing of freight charges and provide backup documentation for air imports
• Identify process improvement and cost-saving opportunities within air import operations
• Manage customer relationships and provide exceptional customer service

Freight Forwarder, Air Import

Supervisor

• Lead and coordinate new-hire orientation and operational training programs
• Develop and maintain a structured site training plan
• Coordinate training schedules for new hires, transfers, promotions, cross-training, process changes, and refresher training
• Ensure employees receive job-specific training before independently performing assigned duties
• Oversee on-the-job training across shifts, departments, and trainers
• Provide direction, coaching, and support to trainers, subject matter experts, and employees conducting training
• Coordinate or conduct MHE training, certification, and recertification
• Maintain training records, certification records, attendance documentation, qualification records, skills matrices, and training documentation
• Monitor certification expirations and coordinate recertification
• Identify training needs and coordinate remedial or refresher training
• Evaluate training effectiveness and recommend improvements to content or delivery methods
• Maintain current training materials, Standard Operating Procedures, work instructions, and visual aids
• Coordinate training for new processes, systems, equipment, customer requirements, and operational changes
• Support site startup, expansion, peak periods, and other operational initiatives with training plans
• Partner with Safety on safe work practices and required safety-related training
• Partner with P&O and Operations on onboarding and employee development
• Identify cross-training opportunities and support leadership development initiatives
• Track and report training metrics, completion rates, outstanding requirements, certification status, and training KPIs
• Participate in audits and provide required training documentation
• Monitor compliance with training processes and escalate gaps or risks
• Promote continuous learning, safety, accountability, quality, and operational excellence
• Provide leadership and oversight for site training activities and may directly supervise assigned trainers

Supervisor – Training

Operations

• Manage day-to-day site operations under the direction of the General Manager
• Supervise warehousing, receiving, and shipping operations
• Plan inbound and outbound volume, customer communications, space utilization, and equipment management
• Hire and train employees, plan labor, conduct performance appraisals, address performance issues, and resolve problems
• Develop safe and profitable systems and procedures for operations, equipment, and products
• Manage operations to meet productivity, service, client SLA, KPI, quality, cost, revenue, and profit objectives
• Drive continuous improvement and identify cost-saving measures
• Keep senior management and client representatives informed of critical operational issues
• Plan daily work schedules, assess priorities, and assign warehouse duties
• Review volume demands and plan warehouse-space, supply, equipment, and staffing changes
• Ensure effective training, trainee progress assessment, SOP adherence, and team development
• Conduct routine staff meetings
• Ensure team members are trained and efficient in WMS and other required information systems
• Manage customer service standards, client operational support, customer meetings, and site visits
• Support annual operating budget development and financial controls
• Manage sanitation, maintenance, security, housekeeping, safety, and material-handling-equipment programs
• Establish a proactive safety culture and audit warehouse compliance
• Manage warehouse operations supervisors and support staff
• Work overtime as required and perform other assigned duties

Operations Manager – Shift 2B

Supply Chain

• Maintain perpetual record integrity and inventory accuracy while maximizing space utilization
• Monitor inventory levels, product movement, and non-conforming product
• Ensure a conforming product mix for efficient order fulfillment
• Oversee inventory associates and other department staff
• Input data accurately into the WMS
• Stack and store products in appropriate areas
• Maintain and enhance client relationships
• Develop and monitor space utilization and layout plans
• Develop and maintain a product locator system
• Delegate work and responsibilities to subordinates
• Oversee shifts and evaluate inventory staff performance
• Analyze cycle counts and reconcile discrepancies between physical counts and perpetual records
• Audit daily error reports and make corrections
• Analyze and publish monthly WMS cycle-count variance data
• Validate stock-change transactions, miscellaneous receipts, and issues
• Lead physical inventory activities
• Research inventory audit trails and implement corrective actions
• Drive process improvements and prepare monthly project and issue reports
• Assist with associate relations and training
• Audit the warehouse for safety, security, quality, cleanliness, and orderliness
• Prepare communications, corrective/preventive actions, operational reports, attendance reports, counseling memos, and evaluations
• Conduct daily startup meetings and coordinate operations to achieve daily objectives
• Communicate labor and equipment needs to management
• Develop team leaders and ensure associate expectations are met
• Partner with leadership to communicate policies and procedures
• Ensure training and development for associates on product placement and equipment usage

Inventory Manager

Manager

• Oversee the strategic direction, operations, compliance, and financial results of a designated operation
• Serve as primary customer interface for leadership decisions regarding proposal approval and contract negotiations
• Champion local continuous improvement, LEAN practices, supply chain analysis, Six Sigma initiatives, and ISO activities
• Develop marketing plans and assist in growing new business
• Ensure operations adhere to corporate mission, vision, core values, and client and company expectations
• Oversee manpower, recruiting, retention, and development of personnel
• Ensure procedures support client service, productivity, and facilities and equipment maintenance
• Set continuous improvement goals for assigned sites
• Oversee operational safety and security, safety programs, committees, and compliance with OSHA, DOT, and other regulatory requirements
• Develop teams, train and educate management, and support mentoring, succession planning, and management development
• Develop automation/technology plans and capital requests; stay current with WMS technology
• Develop and manage annual operating budgets, controls, service levels, operational performance, costs, revenue, and profit
• Champion client relationship management and monitor KPIs
• Coordinate and lead business reviews with client and company representatives
• Participate in local trade, professional, and civic associations
• Supervise Operations Managers, Supervisors, and other assigned leadership roles
• Perform other duties as required

General Manager

• Oversee daily facility and maintenance activities supporting safe and uninterrupted warehouse operations
• Develop, coordinate, and maintain preventive maintenance schedules
• Conduct facility inspections and building walks to identify maintenance needs, equipment concerns, safety hazards, and improvement opportunities
• Oversee maintenance and repair of HVAC, electrical, plumbing, lighting, dock equipment, doors, racking, fire/life-safety systems, and other infrastructure
• Coordinate maintenance and repair of forklifts, pallet jacks, conveyors, batteries, chargers, and related equipment
• Review work orders, establish priorities, coordinate resources, and monitor work through completion
• Troubleshoot facility and equipment issues and coordinate internal or external repair resources
• Serve as primary site contact for vendors, contractors, and service providers
• Obtain estimates and coordinate vendor scheduling, access, repairs, inspections, and contracted services
• Monitor vendor and contractor performance
• Maintain facility maintenance records, inspection documentation, work orders, service records, and preventive maintenance schedules
• Use CMMS or maintenance tracking systems to monitor work orders, assets, and repair history
• Monitor equipment performance and recommend corrective actions to improve reliability and reduce downtime
• Maintain inventory of maintenance supplies, replacement parts, tools, and facility materials
• Assist with maintenance budgets, repair costs, vendor expenses, capital needs, and facility planning
• Coordinate facility projects, installations, repairs, modifications, and improvements
• Ensure work complies with safety requirements, company policies, SOPs, OSHA requirements, and regulations
• Support safety programs including Lockout/Tagout, electrical safety, equipment safety, hazard identification, and inspections
• Identify unsafe conditions and escalate significant concerns to the General Manager and Safety leadership
• Partner with Operations to coordinate maintenance around production schedules and business needs
• Provide direction, training, and oversight to maintenance employees or associates
• Coordinate work assignments and priorities and ensure timely completion
• Support training and development related to equipment use, facility procedures, preventive maintenance, and safety
• Promote a clean, organized, safe, and operationally ready facility
• Support continuous improvement related to reliability, safety, efficiency, and cost control
• Respond to urgent facility or equipment issues
• Communicate facility conditions, repairs, downtime, project status, and risks to site leadership
• Perform other duties as assigned

Facility Supervisor

Customer Support

• Prepare, distribute, reprint, track, and document labels for carton/pallet pickers
• Coordinate outbound pulls and plugs with yard drivers using the Y/WMS system
• Assist supervisors in ensuring trailers are properly chocked and green lights are active before movement or loading
• Complete computer data entry for shipments
• Issue seals to loaders and verify seal, trailer, store, and other information
• Prepare Bills of Lading for completed outbound loads
• Schedule LTL carrier pickups where site-specific
• Print work assignments for replenishment drivers
• Document and file outbound paperwork
• Compile and track downtime sheets as required
• Communicate issues to outbound supervisors promptly
• Maintain a clean, orderly, safe, and secure work area
• Distribute and collect tools and equipment and report issues
• Follow OSHA, MSDS, company, and ISO procedures
• Perform other duties as assigned and assist in various operational areas

Customer Service Agent

Team Lead

• Lead and support warehouse associates in receiving, picking, packing, shipping, and inventory control
• Assign and monitor work for productivity, accuracy, safety, and quality compliance
• Load orders according to appropriate doors and trailers
• Research shipping and receiving discrepancies
• Train new and existing associates on standard operating procedures
• Provide on-the-job training, coaching, and feedback
• Assist with problem-solving and escalate operational issues to the Supervisor or Manager
• Ensure proper use of equipment and PPE and adherence to safety policies
• Perform quality and inventory checks to minimize errors and damages
• Support continuous improvement initiatives
• Maintain communication between shifts and departments for smooth handoffs and workflow
• Serve as the first point of contact for team members and assist the Supervisor or Manager with workflow, productivity, and compliance

Team Lead, Warehouse

• Build rapport and trust with clients by consistently delivering exceptional service
• Process and input customer orders
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests
• Expedite and trace orders and notify customers about merchandise activity
• Coordinate with other departments to ensure service standards are met
• Verify customers and assure proper invoicing of accounts
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints regarding work orders, invoicing, shipments, and inventory management
• Liaise between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
• Ensure accuracy of receiving and shipping documents
• Maintain shipping and receiving data and records
• Reconcile receiving and shipping counts with packing lists, purchase orders, and picking documents
• Prepare customer service reports and assist in resolving discrepancies
• Enter and verify data for orders, shipments, receipts, inventories, and adjustments
• Maintain order paperwork and corresponding files
• Answer phone calls, operate office equipment, greet visitors, and correspond with customers
• Route calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
• Cross-train in other administrative functions and work overtime as required by business needs

Customer Service Representative

• Oversee the air export process, including preparation of shipping documents, customs clearance, and bookings with air carriers
• Coordinate with freight forwarders, airlines, customs brokers, and other service providers to ensure efficient cargo delivery
• Manage relationships with customers, vendors, and third-party service providers
• Address and resolve customer inquiries and concerns promptly
• Ensure compliance with customs, trade laws, and other relevant regulations
• Monitor changes in airfreight regulations and export controls
• Develop and implement policies and procedures to improve efficiency and service quality
• Identify and execute process improvements to reduce costs and enhance customer satisfaction
• Monitor and report on KPIs such as cargo delivery times, costs, and quality
• Analyze performance data to identify trends and improvement areas
• Supervise a team of air export coordinators and support staff

Air Export Manager

Account Manager

• Serve as the primary operational point of contact for assigned customers
• Develop strong, long-term customer relationships through proactive communication and consistent service
• Manage day-to-day LTL transportation needs and execute shipment requests accurately and efficiently
• Coordinate routing, scheduling, pickup and delivery requirements, carrier selection, and communications with carriers, terminals, customers, and internal teams
• Evaluate LTL service options based on customer requirements, transit time, lane, freight characteristics, carrier capabilities, service levels, and cost
• Use LTL rating tools, tariffs, pricing agreements, and TMS for routing, rating, shipment planning, and execution
• Monitor shipments from pickup through final delivery and provide status updates
• Identify and resolve delays, missed pickups or deliveries, service failures, OS&D issues, rating discrepancies, reclassifications, accessorial charges, billing issues, and other exceptions
• Secure capacity and service solutions with internal operations and carrier-facing teams
• Analyze account activity, shipment volume, spend, service performance, carrier performance, and operational data
• Identify opportunities to improve service, transit time, cost, operational efficiency, and existing customer relationships
• Support new customer and business onboarding, including SOPs, routing requirements, service expectations, and communication processes
• Prepare and present customer reports and conduct Monthly and Quarterly Business Reviews
• Partner with customers and internal stakeholders on continuous improvement initiatives
• Maintain accurate customer, shipment, pricing, routing, SOP, and operational information in TMS and other systems
• Follow regulatory, company, carrier, safety, and operational requirements
• Build relationships across departments, customers, carriers, terminals, vendors, and external partners
• Perform other duties and project work assigned by management

Operational Account Manager, LTL Express, Road Transport

• Manage transport orders in the system and ensure accurate and timely processing of all shipments
• Coordinate international sea freight shipments with internal teams, carriers, and customs brokers
• Prepare and validate transport and customs documentation in compliance with regulations and internal guidelines
• Monitor shipment progress and proactively resolve issues to safeguard delivery deadlines and service levels
• Act as a key customer contact, provide updates, and build long-term relationships
• Ensure data accuracy in WMS, TMS, or SAP systems
• Identify improvements in supply-chain processes and customer service

Freight Forwarder, Seafreight Export – Key Account, Control Tower

Compliance

• Ensure compliance with all relevant customs and foreign trade requirements across the DACH region
• Monitor and assess relevant changes in customs and foreign trade law, and analyze their impact on business processes
• Communicate and coordinate with customs authorities and other relevant government agencies
• Handle operational inquiries from all branches and stakeholders
• Evaluate the internal control system (ICS) and implement appropriate measures
• Organize, prepare for, and support internal and external audits, process audits, and customs inspections
• Manage, prioritize, and coordinate team tasks and resources
• Support the professional and personal development of employees
• Advise and support branches on customs-related matters

Senior Team Lead, Customs Compliance - DACH

• Deliver excellent customer service by managing freight forwarding activities from booking through to final delivery
• Provide timely and effective communication with customers and internal departments via email and telephone
• Accurately receive and enter bookings into the company’s TMS
• Ensure consignments are promptly directed to the appropriate department
• Liaise with operations teams and overseas offices to ensure customer commitments are met
• Monitor shipments to ensure deliveries are completed within agreed timelines
• Proactively resolve issues with customers and colleagues
• Produce accurate and timely invoicing
• Input costs into internal systems
• Provide Proof of Delivery documentation as required
• Prepare and submit quotations in line with procedures
• Create and maintain KPIs using company systems and Microsoft Excel
• Complete non-conformance reporting when required
• Support day-to-day administrative activities
• Monitor volume trends and escalate significant changes to management
• Drive operational efficiency and continuous improvement

Customer Service Specialist

• Responsible for ensuring compliance with all relevant customs, export control, sanctions and foreign trade regulations across the DACH region
• Monitor and further develop control mechanisms, compliance processes and internal policies
• Oversee Military & Defence matters, taking national and international regulatory requirements into account
• Collaborate with customs and other relevant authorities and support official inspections and audits
• Assess regulatory changes and integrate new requirements into existing processes
• Identify opportunities for optimisation and continuously develop the compliance organisation
• Work closely with Legal, Finance, Operations and other relevant departments
• Provide functional and disciplinary leadership to a team of approximately 10 employees