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Elevance HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively managing patient inquiries and documentation. Proficient in multitasking within a structured schedule, with a focus on empathy and problem-solving in a customer-focused environment.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceBilingual English And SpanishAttention To DetailCritical Thinking
About the role
Key responsibilities & impact- Review and prioritize patient census
- Reach out to patients to explain services
- Enroll patients into appropriate programs based on the line of business
- Address patient inquiries
- Schedule initial and annual appointments
- Enter documentation into designated systems
- Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking to customers
- Work within a structured schedule with occasional overtime or flexibility based on business needs
- Work from the office as necessary
- Attend required in-person training sessions
Requirements
What you’ll need- HS diploma or equivalent
- 1 year of experience in call center, sales, health care or customer focused environment
- Any combination of education and experience which would provide an equivalent background
- Ability to work virtually full-time while attending required in-person training sessions
- Must reside within a reasonable commuting distance from a posting location/office unless an accommodation is granted
- Ability to work 8:30 AM CST–5:30 PM CST
- Ability to multitask while handling calls, texts, facsimiles, and electronic queues
- Proficient in maintaining focus during extended periods of sitting
- Strong verbal and written communication skills
- Attention to detail, critical thinking, and problem-solving ability
- Empathy and persistence in resolving caller issues
- Comfort and proficiency with digital tools and platforms
- Ability to work a structured schedule with occasional overtime or flexibility based on business needs
- Ability to work from the office as necessary
- Bilingual English and Spanish preferred
- COVID-19 and Influenza vaccination may be required for certain patient/member-facing roles
Benefits
Comp & perks- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) + match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
- Virtual full-time work arrangement, except for required in-person training sessions
- Flexible work-life integration and autonomy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EnrollmentDocumentation EntryAppointment SchedulingMultitaskingDigital Tools Proficiency
Soft Skills
Strong Communication SkillsEmpathyPersistenceProblem-Solving Ability
Tools & Technologies
Electronic QueuesFacsimilesCall Handling Systems
Industry Keywords
Health CareCustomer Focused EnvironmentCOVID-19 VaccinationInfluenza Vaccination