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Elevance HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively managing patient inquiries and documentation. Proficient in multitasking within a fast-paced environment, utilizing digital tools to enhance patient engagement and support healthcare services.
Highest-signal resume keywords
Call Center ExperienceCustomer Service SkillsBilingual English And SpanishCritical-Thinking AbilitiesAttention To Detail
About the role
Key responsibilities & impact- Review and prioritize patient census
- Reach out to patients to explain services
- Enroll patients into appropriate programs based on the line of business
- Address patient inquiries
- Schedule initial and annual appointments
- Enter documentation into designated systems
- Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers
- Resolve caller issues completely
- Work according to a structured schedule with occasional overtime or flexibility based on business needs
- Work from the office as necessary
- Complete required in-person training sessions
- Support Elevance Health’s mission of improving lives and communities and simplifying healthcare
Requirements
What you’ll need- High school diploma or equivalent
- 1 year of experience in a call center, sales, health care, or customer-focused environment
- Any combination of education and experience providing an equivalent background
- Ability to work 8:30 AM CST–5:30 PM CST
- Ability to multitask while handling calls, texts, facsimiles, and electronic queues
- Ability to maintain focus during extended periods of sitting
- Ability to work in a fast-paced, high-pressure environment
- Strong verbal and written communication skills
- Attention to detail
- Critical-thinking and problem-solving abilities
- Empathy and persistence in resolving caller issues
- Comfort and proficiency with digital tools and platforms
- Ability to work occasional overtime or adjust schedule based on business needs
- Ability to work from the office as necessary
- Candidates must reside within a reasonable commuting distance from the posting location(s), unless an accommodation is granted
- Bilingual English and Spanish preferred
- Certain patient/member-facing roles require COVID-19 and Influenza vaccination unless an acceptable explanation is provided
Benefits
Comp & perks- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) with employer match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
- Virtual full-time work, except for required in-person training sessions
- Flexible work-life integration
- Professional and personal growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EnrollmentDocumentation EntryAppointment SchedulingDigital Tools ProficiencyMultitasking
Soft Skills
EmpathyPersistenceCommunication SkillsProblem-Solving Abilities
Tools & Technologies
Electronic QueuesFacsimilesCall Handling Systems
Industry Keywords
HealthcarePatient ServicesCustomer-Focused EnvironmentCOVID-19 Vaccination RequirementInfluenza Vaccination Requirement