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Sales Support Engineer
Epoch ConceptsPosted 10/21/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Sales Support Engineering with a focus on technical solutions for military accounts, including proficiency in Systems Architecture and System Administration. Capable of collaborating with sales teams and utilizing vendor tools to design and present solutions effectively.
Highest-signal resume keywords
Sales Support EngineeringSystems ArchitectureTechnical Diagram CreationMicrosoft Office 365 ProficiencySecurity Clearance Eligibility
About the role
Key responsibilities & impact- Serve as the dedicated Sales Support Engineer for Epoch’s Air Force, Space Force, and Army account teams
- Partner with assigned sellers and Solution Architects
- Participate in customer meetings, technical discovery sessions, and on-site visits to gather requirements and translate them into solutions
- Collaborate with sales teams to create a winning strategy for each pursuit
- Support enterprise and data center opportunities involving servers, storage, networking, related infrastructure, and end-user compute
- Support Sales Representatives, Solution Architects, customers, and distributors with technical questions
- Assist Inside Presales with technical and administrative tasks
- Understand customers’ mission needs and identify sales opportunities
- Answer customer questions and provide additional information
- Explain and demonstrate product and service features to technical and non-technical audiences
- Use an extensive portfolio to design solutions
- Act as a technical resource to help the sales organization meet and exceed objectives
- Use vendor configuration tools and AI-assisted workflows to build server, storage, networking, laptop, desktop, and one-off part solutions
- Create Visio rack elevations, cabling diagrams, and solution/architecture diagrams
- Participate in required training, attain vendor certifications and specializations, and remain current on products, technology, and service offerings
- Build Solution Architect-level skills through mentorship from senior Solution Architects
- Perform system administration duties on switches, routers, servers, and other equipment
- Support Epoch’s quality management system and continuous improvement efforts
- Perform other duties as assigned
Requirements
What you’ll need- Must be eligible for security clearance
- Must be a United States citizen
- Ability and willingness to travel up to 25%, including to customer sites and military installations
- Experience in an IT technical capacity, ideally in a customer-facing or presales role
- Strong presentation and interpersonal skills
- Experience creating technical diagrams using Visio
- High proficiency with Microsoft Office 365
- Experience in Systems Architecture or a technical role in projects
- Familiarity with DoD customers, particularly the Air Force, Space Force, or Army, is a plus
- Experience using AI tools to accelerate technical work is a plus
- BS in Computer Science or related discipline from an accredited college or university is desired
- Experience in System Administration is preferred
- Preferably located in Colorado
- All candidates must pass a background check and drug screening prior to employment
Benefits
Comp & perks- Progressive Compensation Package
- Healthcare Benefits (Medical, Dental, Vision and Prescription Drugs)
- Wellness program
- 401k with Company match
- Flexible Paid Time Off
- 12 Paid Holidays
- Life Insurance and Disability Coverage
- On site gym (Littleton facility)
- On-Going Training & Development
- Unlimited PTO and voluntary benefits
- Resources to help make cost-effective decisions for you and your family
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AdministrationTechnical DiscoverySolution DesignAI Tools UtilizationVisio Diagramming
Soft Skills
Presentation SkillsInterpersonal Skills
Tools & Technologies
Vendor Configuration ToolsAI-Assisted Workflows
Certifications & Qualifications
Vendor Certifications
Industry Keywords
DoD CustomersAir ForceSpace ForceArmyContinuous Improvement