Product Support Engineer
Cadwell
Posted: 10/21/2026Azure
Senior Cyber Threat Intel Technical Analyst
Bank of America
Posted: 10/21/2026CloudCyber SecurityJavaScriptPython
Technical Support Analyst – Helpdesk
Bitfocus
Posted: 10/21/2026
Support Analyst
Sentinel Technologies
Posted: 10/21/2026AzureCloudDNS
Lead Application Support Analyst – Health Plan
Sanford Health
Posted: 10/21/2026
Senior Loan Support Analyst – Treasury
PNC
Posted: 10/21/2026
IT Support Technician II
Dedicated IT
Posted: 10/21/2026DNS
Support Engineer III
ANP Advanced Network Products, Inc: A Coretelligent Company
Posted: 10/21/2026AzureDNSSwitchingTCP/IPVMware
Support Engineer
Unlimited Technology, Inc.
Posted: 10/21/2026Cyber SecurityDNSSwitchingTCP/IP
Broker Support Technician
Jencap
Posted: 10/21/2026
Information Services Technical Support
Horizon Health
Posted: 10/21/2026
Application & End User Support Technician
Medlogix
Posted: 10/21/2026Azure
IT Support Technician II
Interlaced.io
Posted: 10/21/2026AzureCloudDNSMacOS
Senior Decision Support Analyst
Highmark Health
Posted: 10/21/2026
IT Support Technician
Black Mountain Dynamics
Posted: 10/21/2026Cyber SecurityDNSFirewalls
Senior Tech Support Engineer – Medical Imaging Devices
FUJIFILM Corporation
Posted: 10/21/2026LinuxOraclePostgresSQLVMware
Senior Tech Support Engineer – Medical Imaging Devices
FUJIFILM Corporation
Posted: 10/21/2026LinuxOraclePostgresSQLVMware
Technical Support Representative
Pencor Construction
Posted: 10/20/2026Litigation Operations Support Analyst – Subpoena Processing
Bank of America
Posted: 10/20/2026Litigation Operations Support Analyst – Attachments
Bank of America
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in root-cause analysis and troubleshooting within neurodiagnostic modalities, leveraging technical literacy across software and hardware lifecycles. Proven ability to enhance product reliability and customer experience through effective collaboration and communication.
Highest-signal resume keywords
Root-Cause AnalysisNeurodiagnostic Modality KnowledgeAzure DevOpsService Management ExpertiseRegulated Environment Experience
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead Tier 3 technical troubleshooting and root-cause analysis for complex customer issues
- Bridge service operations with QARA, R&D, and Production to resolve high-priority escalations, reproduce bugs, and conduct on-site or remote field investigations
- Build and deliver technical training to support teams on new Cadwell hardware and software releases
- Create knowledge base articles, service bulletins, and other technical resources
- Analyze support trends to identify technical risks, implement proactive mitigations, and improve product reliability
- Provide structured feedback to R&D and product teams on design, serviceability, and customer experience improvements
- Leverage team KPIs to improve first-time fix rates, reduce ownership costs, and optimize team performance
Requirements
What you’ll need- Proven ability to take ownership of complex customer issues and lead them through resolution, on-site or remotely
- Comprehensive expertise in root-cause analysis and troubleshooting, using facts and data to build hypotheses, document complex technical concepts, and advocate for actionable engineering work items
- Working knowledge of at least one neurodiagnostic modality, such as EMG/NCS, EEG, intraoperative neuromonitoring (IONM), or sleep diagnostics, including clinical workflows, patient setup, and practitioner use
- Technical literacy across software/hardware build lifecycles, firmware concepts, and system architecture
- Practical experience using Azure DevOps, Windows Event Viewer, and Claude
- Strong cross-functional collaboration and communication skills
- Ability to travel to Cadwell HQ and domestic and international customer sites as required
- Bachelor's degree in Engineering, Business, or a related technical or clinical field; equivalent experience will be considered
- Approximately 4+ years of experience working with service management teams as a subject matter expert
- Experience within regulated environments such as ISO, FDA, or MDR preferred
- Familiarity with service management software, CRM systems, and analytics tools preferred
- Background in medical devices, healthcare technology, or software development preferred
- EMG experience preferred
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingData AnalysisDocumentation of Technical ConceptsClinical WorkflowsSystem Architecture
Soft Skills
Cross-Functional CollaborationCommunication SkillsOwnership of Customer Issues
Tools & Technologies
Azure DevOpsWindows Event ViewerClaudeService Management SoftwareCRM Systems
Industry Keywords
Medical DevicesHealthcare TechnologyISOFDAMDR