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Unlimited Technology, Inc.Posted 10/21/2026full-timePennsylvania • United StatesSeniorLead💰 $85,000 - $110,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical support capabilities in integrated security systems, with a strong focus on troubleshooting, system architecture analysis, and customer communication. Maintains advanced manufacturer certifications while mentoring junior engineers and leading technical escalations.
Highest-signal resume keywords
Advanced Technical SupportIntegrated Security Systems TroubleshootingManufacturer Certification MaintenanceSystem Architecture AnalysisMentoring Engineers
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide advanced remote technical support and resolve complex issues across integrated security systems in enterprise and multi-site environments
- Serve as the assigned technical escalation point for complex service issues and Remote Support Engineer I and II personnel
- Analyze system architecture, configurations, logs, databases, communications, and network performance to determine root cause
- Lead advanced technical escalations with manufacturers and vendors through resolution
- Provide remote support for small-scale project work and identify when project scope exceeds support capacity
- Participate in on-call rotation and extended-hours coverage
- Serve as primary technical point of contact for service requests from initial response through resolution
- Provide customer status updates and communicate troubleshooting activities, findings, and recommended actions
- Coordinate with field technicians and Service, Project Management, Installation, and Systems Engineering teams
- Document communications, commitments, findings, and next steps in ticket records
- Lead preventative maintenance support and verify testing on complex and enterprise systems
- Deliver and oversee Shield agreement maintenance obligations, including upgrades, patching, and system health checks
- Deliver end-user training to enterprise and multi-site customers
- Develop troubleshooting procedures, technical standards, knowledge articles, and support best practices
- Identify systemic issues and recommend design, maintenance, configuration, or equipment improvements
- Mentor Remote Support Engineer I and II personnel and review technical documentation and service records
- Support engineering and project teams with technical assessments, system recommendations, turnover readiness, and customer technical meetings
- Apply cybersecurity, system hardening, and secure remote-access practices
- Maintain advanced manufacturer certifications and assume assigned work during absences or capacity constraints
- Follow safety programs at customer and project sites and protect confidential customer security information
Requirements
What you’ll need- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field, or equivalent experience
- 8+ years of technical experience in electronic security, systems integration, or technical support, including enterprise and mission-critical environments
- Advanced experience troubleshooting and supporting integrated security systems remotely, including access control, video management, intrusion detection, and intercom systems
- Experience with multiple enterprise platforms, which may include Genetec, Software House (CCURE), Hirsch, Gallagher, Lenel, AMAG, Milestone, Exacq, DMP, Radionix, BVMS, Mercury platforms, Hanwha, Axis, Verkada, Avigilon, Brivo, and Salient CompleteView
- Advanced knowledge of networking, servers, databases, virtualization, and operating systems, including TCP/IP, VLANs, routing, switching, DNS, DHCP, Windows Server, and firewall configuration
- Working knowledge of cybersecurity, system hardening, and secure remote-access practices
- Advanced manufacturer certification on primary supported platforms required and maintained throughout employment, combined with demonstrated advanced proficiency across multiple supported technologies
- Demonstrated ability to mentor engineers, review technical documentation, and serve as a technical escalation point
- Ability to manage multiple complex technical issues and priorities in a fast-paced support environment
- Proficient with ticketing, documentation, and knowledge management tools, Bluebeam, and Microsoft Office
- Ability to travel up to 20% and meet applicable customer, site-access, badging, and background investigation requirements
- Valid driver’s license and acceptable driving record required
Benefits
Comp & perks- Health, dental, and vision coverage
- Life insurance
- 401 (k) w/company match 100% up to 3% and an additional 50% match of 2%
- Paid time off
- 11 Paid Holidays
- Company Equity after 1 year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic SecuritySystems IntegrationNetwork Performance AnalysisAccess Control SystemsVideo Management SystemsIntrusion Detection SystemsIntercom SystemsTCP/IPFirewall ConfigurationCybersecurity Practices
Soft Skills
Customer CommunicationMentoringProblem-SolvingTime ManagementCollaboration
Tools & Technologies
GenetecSoftware House (CCURE)HirschGallagherLenelMilestoneMicrosoft OfficeBluebeamTicketing SystemsKnowledge Management Tools
Certifications & Qualifications
Advanced Manufacturer Certification
Industry Keywords
Enterprise EnvironmentsMission-Critical EnvironmentsRemote SupportPreventative MaintenanceSystem HardeningSecure Remote-AccessTechnical EscalationService RequestsDocumentationSafety Programs