Erie Insurance Group

Property Adjuster

• Exercise independent discretion or judgment in handling property claims within designated authority
• Service the assigned territory and bring assigned claims to conclusion
• Contact policyholders regarding property claims
• Conduct investigations, interview insureds and witnesses, inspect damage and prepare estimates
• Evaluate and make recommendations regarding claim coverage
• Handle property claims within designated authority
• Set and maintain adequate reserves
• Obtain and review reports, statements, records and related materials
• Evaluate information to determine coverage and total claim value
• Determine payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Interact with agents and district sales managers
• Handle claims involving damage or coverage, including potentially litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions to remain current on policy changes, interpretation and legislation
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required

Property Adjuster – Elk, Cameron County

• Handle property claims within designated level of authority
• Contact policyholders regarding property claims
• Conduct investigations and interview insureds and witnesses
• Inspect damage and prepare estimates
• Evaluate coverage and make recommendations
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine claim payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Handle claims involving damage or coverage, including possible litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Complete a 15-week trainee program including classroom, hands-on, and field training in Erie, Pennsylvania

• Exercise independent discretion or judgment in handling all types of property claims
• Assist or act on behalf of the claims supervisor when required
• Conduct investigations and interviews, inspect damage, and drive to damage sites within the assigned territory
• Prepare estimates, make recommendations, handle coverage questions, and manage litigation
• Set and maintain reserves; review reports and related materials
• Direct experts, determine coverage and claim value, issue or decline payment, and negotiate claims with plaintiff attorneys when necessary
• Document claim files and submit reports for closure
• Recognize subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with Agents and district sales managers
• Represent the company at legal proceedings as required
• Complete industry-related training and remain informed on policy changes, interpretation, and new legislation
• Assist in training new claims adjusters
• Participate on the Catastrophe Team when required

Customer Support

• Provide clerical service and support to Customer Care Operations regarding billing issues, coverage, nonpayment, and policy changes
• Respond to policyholder and agent inquiries and concerns by phone and in person
• Support the VIN Verification Line Monday through Friday, 8:00 a.m.–4:30 p.m., from the Westport location
• Review, process, and respond to inquiries involving billing, policy coverage, nonpayment cancellations, reinstatements, and policy changes
• Escalate complex inquiries
• Perform basic accounting functions and correct errors in the computerized accounting system
• Accept payments, resolve billing discrepancies, and provide policy documents
• Handle currency transactions and balance the cash desk
• Handle and distribute incoming mail, email, and fax
• Learn and maintain working knowledge of required processing systems

Customer Care Specialist

• Exercise independent discretion or judgment in handling property claims within designated authority
• Service the assigned territory and bring claims to conclusion
• Contact policyholders regarding property claims
• Conduct investigations and interview insureds and witnesses
• Inspect damage and prepare estimates
• Evaluate claims coverage and make coverage recommendations
• Handle claims within designated authority; set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine claim payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Interact with agents and district sales managers
• Handle claims involving damage or coverage; potentially negotiate with plaintiff attorneys or coordinate litigation with defense counsel
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions on policy changes, interpretation, and legislation
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Maintain regular and predictable attendance

Property Adjuster – Hanover, Goochland, Cumberland

• Handle property claims within designated authority
• Contact policyholders regarding property claims
• Conduct investigations and interview insureds and witnesses
• Inspect damage and prepare estimates
• Evaluate coverage, claim information, and total claim value
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Handle claims involving damage or coverage, including potentially litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required

• Exercise independent discretion or judgment in handling property claims within designated authority
• Service the assigned territory and bring assigned claims to conclusion
• Contact policyholders regarding property claims
• Conduct investigations, interview insureds and witnesses, inspect damage, and prepare estimates
• Evaluate and make recommendations regarding claim coverage
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine coverage and total claim value
• Determine payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Interact with agents and district sales managers
• Handle claims involving damage or coverage, including potentially litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions regarding policy changes, interpretation, and legislation
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Complete a 15-week Property Adjuster Trainee program with classroom, hands-on, field, mentor, and supervisor training

• Handle property claims within designated level of authority
• Contact policyholders regarding property claims
• Conduct investigations, interview insureds and witnesses, inspect damage, and prepare estimates
• Evaluate coverage and total claim value; determine payments and issue or decline payment
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Handle property claims involving damage or coverage, including potentially litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Complete the 15-week Property Adjuster Trainee program, including classroom, hands-on, and field training in Erie, PA

• Handle property claims within designated authority and exercise independent discretion or judgment
• Contact policyholders regarding property claims
• Conduct investigations, interview insureds and witnesses, inspect damage, and prepare estimates
• Evaluate coverage and total claim value and make coverage recommendations
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Handle claims involving damage or coverage and potentially litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions on policy changes, interpretation, and legislation
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Complete a 15-week Property Adjuster Trainee program including classroom, hands-on, and field training in Erie, Pennsylvania

Property Adjuster, South-Central Wisconsin

• Exercise independent discretion or judgment in handling all types of property claims
• Conduct investigations and interviews and inspect damage at claim sites
• Drive to sites of damage within the assigned territory or elsewhere when required
• Prepare estimates and recommendations
• Handle coverage questions and litigation
• Set and maintain reserves
• Review reports and related materials
• Direct experts
• Determine coverage and claim value
• Issue or decline payment
• Negotiate claims with plaintiff attorneys when necessary
• Document claim files and submit reports for closure
• Recognize subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Assist the claims supervisor or act on the supervisor's behalf, including representing the company at legal proceedings
• Complete industry-related training and remain informed about policy changes, interpretation, and new legislation
• Assist in training new claims adjusters
• Participate on the Catastrophe Team when required
• Attend classroom and hands-on training in Erie, Pennsylvania as part of the Property Adjuster Trainee program
• Apply training to claims alongside mentors and supervisors

• Exercise independent discretion or judgment in handling property claims within designated authority
• Service the assigned territory and bring assigned claims to conclusion
• Contact policyholders regarding property claims
• Conduct investigations, interview insureds and witnesses, inspect damage, and prepare estimates
• Evaluate and make recommendations regarding claim coverage
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Evaluate information to determine coverage and total claim value
• Determine payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Interact with agents and district sales managers
• Handle claims involving damage or coverage issues
• Handle litigated claims, including negotiating with plaintiff attorneys or coordinating litigation with defense counsel
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions on policy changes, interpretation, and legislation
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Complete a 15-week Property Adjuster Trainee program with classroom, hands-on, and field training in Erie, Pennsylvania and the branch office

Property Adjuster – Chatham & Orange County

• Exercise independent discretion or judgment in handling all types of property claims
• Assist or act on behalf of the claims supervisor when required
• Conduct investigations and interviews, inspect damage, and drive to damage sites within the assigned territory
• Prepare estimates, make recommendations, handle coverage questions and litigation
• Set and maintain reserves; review reports and related materials
• Direct experts, determine coverage and claim value, issue or decline payment, and negotiate claims with plaintiff attorneys when necessary
• Document claim files and submit reports for closure
• Recognize subrogation situations and initiate appropriate action
• Service the assigned territory and bring assigned claims to conclusion
• Interact with Agents and district sales managers
• Represent the company at legal proceedings as required
• Complete industry-related training and remain informed on policy changes, interpretation and new legislation
• Assist in training new claims adjusters
• Participate on the Catastrophe Team when required
• Complete a 15-week Property Adjuster Trainee program with classroom, hands-on and field training, including multiple weeks in Erie, PA

Property Adjuster, Central Wisconsin – Madison North

• Exercise independent discretion or judgment in handling all types of property claims
• Assist or act on behalf of the claims supervisor when required
• Conduct investigations and interviews
• Inspect damage by driving to damage sites within the assigned territory or elsewhere as required
• Prepare estimates and make recommendations
• Handle coverage questions and litigation
• Set and maintain reserves
• Review reports and related materials
• Direct experts
• Determine coverage and claim value
• Issue or decline payment
• Negotiate claims with plaintiff attorneys when necessary
• Document claim files and submit reports for closure
• Recognize subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Represent the company at legal proceedings when required
• Complete industry-related training and stay informed on policy changes, interpretation, and legislation
• Assist in training new claims adjusters
• Participate on the Catastrophe Team when required
• Maintain regular and predictable attendance

• Exercise independent discretion or judgment in handling all types of property claims
• Assist or act on behalf of the claims supervisor when required
• Conduct investigations and interviews and inspect damage at sites within the assigned territory
• Prepare estimates, make recommendations, handle coverage questions and litigation
• Set and maintain reserves; review reports and related materials; direct experts; determine coverage and claim value; issue or decline payment; negotiate claims with plaintiff attorneys when necessary
• Document claim files and submit reports for closure
• Recognize subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers on matters of mutual concern
• Represent the company at legal proceedings when required
• Complete industry-related training and attend ongoing training on policy changes, interpretation and legislation
• Assist in training new claims adjusters
• Participate on the Catastrophe Team when required

Property Adjuster – Northern Shenandoah Valley

Facilitator

• Settle claims within limits of authority under minimal supervision
• Process first-party automobile, third-party clear-liability automobile, and low-severity property claims
• Contact policyholders and claimants, verify coverage, set reserves, issue payments using approved methods, and settle claims
• Establish contact with all parties involved in claims according to ERIE’s expectations
• Handle inquiries from policyholders, agents, insurance carriers, claimants, and others
• Enter loss information into the claims system
• Prepare correspondence, forms, and related materials
• Regularly review pending claims and activities
• Provide support for property claims during periods of heavy volume
• Follow other job-related instructions and perform additional duties requested by the supervisor

Property Adjuster – Elk, Cameron County

Property Adjuster

Property Adjuster

Customer Care Specialist

Property Adjuster – Hanover, Goochland, Cumberland

Property Adjuster

Property Adjuster

Property Adjuster

Property Adjuster, South-Central Wisconsin

Property Adjuster

Property Adjuster – Chatham & Orange County

Property Adjuster, Central Wisconsin – Madison North

Property Adjuster

Property Adjuster – Northern Shenandoah Valley

Claims Facilitator