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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise account management, focusing on customer satisfaction, retention, and growth through strategic account planning and relationship building. Proficient in navigating complex procurement processes and collaborating with cross-functional teams to drive digital transformation initiatives.
Highest-signal resume keywords
Enterprise Account ManagementCustomer SuccessPublic-Sector Client ExperienceStakeholder ManagementDigital Transformation
About the role
Key responsibilities & impact- Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention
- Identify and execute upsell and cross-sell opportunities within existing accounts
- Develop and execute account plans aligned with clients’ capital programs and digital transformation goals
- Support the handoff from early account relationships into long-term account ownership
- Maintain accurate CRM records for account health, forecasting, and growth tracking
- Act as the primary point of contact for enterprise clients throughout the customer lifecycle
- Conduct regular business reviews covering goals, performance, and ROI
- Position solutions to address evolving customer challenges and drive continued value
- Partner with operations to ensure successful project execution, services adoption, and ongoing utilization
- Build trusted, multi-threaded relationships with senior stakeholders and decision-makers
- Proactively address risks and ensure long-term customer success
- Collaborate with sales, product, and operations teams to deliver a seamless customer experience
- Provide customer feedback to inform product roadmap and go-to-market strategy
- Participate in client meetings, events, and conferences to strengthen relationships and grow accounts
- Represent the company in conversations around infrastructure modernization and digital transformation
Requirements
What you’ll need- 3+ years of experience in enterprise/B2G account management or customer success
- Proven track record of growing and retaining large, complex accounts
- Public-sector client experience is required
- Experience in infrastructure-related sectors (e.g., utilities, transportation) is a plus
- Strong understanding of enterprise buying dynamics, procurement processes, and long project lifecycles
- Ability to manage multiple stakeholders across technical and business functions
- Comfortable working in a remote, high-growth environment
- Comfortable with frequent regional travel to engage face-to-face with clients
- Bachelor’s degree in Business, Engineering, or another relevant field
- Ability to travel up to 30%
Benefits
Comp & perks- Remote-first culture with flexibility and autonomy
- Opportunity to directly impact customer success and long-term growth
- Work with cutting-edge solutions transforming infrastructure and capital programs
- Collaborative, no-ego team environment focused on customer outcomes
- Frequent regional travel and client engagement opportunities
- Total compensation package includes OTE of $320,000–$360,000
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningUpsellingCross-SellingCRM ManagementBusiness Review Conducting
Soft Skills
Relationship BuildingRisk ManagementCollaborationCommunication
Industry Keywords
Infrastructure ModernizationDigital Transformation GoalsEnterprise Buying DynamicsProcurement ProcessesUtilities SectorTransportation Sector