Fiserv

Account Manager

• Lead strategic management for new clients, crafting sales plans and selling payment and technology solutions in complex environments
• Own the strategy and performance of an assigned portfolio of government accounts, including account planning, client engagement, contract execution, retention, renewals, revenue growth, profitability, and customer satisfaction
• Serve as the primary relationship lead for assigned clients and new logos, building senior-level relationships and coordinating internal resources to resolve invoicing, service, operational, and other complex client needs
• Identify and advance expansion opportunities through consultative discovery, solution positioning, partnership with product and sales subject-matter experts, proposal development, negotiation, and contracting
• Lead pursuit activities for new state and local government accounts within the assigned geography, including prospecting, qualification, needs assessment, presentations, RFP responses, negotiations, and close
• Maintain accurate account, pipeline, activity, and revenue information in the customer relationship management system
• Regularly evaluate and adjust account plans, priorities, and forecasts
• Meet and exceed role-specific targets for quota attainment and revenue generation

Relationship Manager

Solutions Engineer

• Lead the development and implementation of solutions architecture strategies and frameworks
• Collaborate with business units to align business objectives and solutions architecture
• Provide expert guidance on solutions and integration across platforms
• Evaluate and recommend emerging technologies to enhance business performance
• Create and maintain architectural models, blueprints, and documentation
• Mentor and guide junior architects in best practices and methodologies
• Design and deploy architectural solutions for the evolving needs of the financial services industry

Solutions Architecture, Senior Advisor II

Engineering Manager

• Lead and manage a team of software developers
• Provide direction and guidance to ensure successful project delivery
• Oversee the design, development, and implementation of software applications aligned with Fiserv's strategic goals
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
• Monitor project progress, identify risks, and implement mitigation strategies for timely and on-budget delivery
• Provide mentorship and professional development opportunities for team members
• Foster a collaborative and innovative work environment

Senior Manager, Software Engineering

Outside Sales

• Serve as a 100% hunter and field-based sales representative.
• Proactively engage business owners and restauranteurs within Restaurant Depot through face-to-face conversations.
• Identify customer needs and offer tailored Clover point-of-sale solutions.
• Schedule in-person appointments at client restaurants/businesses.
• Demonstrate Clover’s value for streamlining operations and boosting revenue.
• Educate potential customers on POS systems and online ordering platforms.
• Convert leads into loyal clients through consultative selling.
• Install Clover systems at client locations and provide hands-on training.
• Travel within the Anaheim area and collaborate with Restaurant Depot locations to introduce Clover to restaurant owners.
• Uphold Fiserv’s ethical standards and foster genuine connections with clients and colleagues.

Outside Sales Representative

• Lead a team acting as an extension of the client's business while representing Fiserv
• Own a client segment's strategic and operational outcomes
• Provide consultation and cross-functional leadership to Fiserv support teams
• Manage the overall day-to-day client relationship
• Develop strategies, processes, and people to effectively manage the client segment
• Build trusted partner relationships with client stakeholders and executive sponsors
• Lead and develop the Partner Management team
• Drive strategic and operational client outcomes through consultation and leadership
• Develop and implement effective strategies and processes for client-segment management

Senior Partner Manager

• Work as a 100% hunter and field-based sales representative
• Proactively engage business owners and restauranteurs within Restaurant Depot through face-to-face conversations
• Identify customer needs and offer tailored Clover solutions
• Schedule in-person appointments at clients’ restaurants/businesses
• Demonstrate Clover’s value for streamlining operations and boosting revenue
• Educate potential customers on POS systems and online ordering platforms
• Convert leads into loyal clients through consultative selling strategies
• Install Clover systems at client locations
• Provide hands-on training for smooth integration and optimal use
• Travel within the College Point, New York area and collaborate with Restaurant Depot locations to introduce Clover to restaurant owners
• Uphold Fiserv’s ethical standards and foster genuine connections with clients and colleagues

• Manage operational relationships for assigned clients and support quality delivery and maintenance of products and services.
• Serve as the primary operational contact for assigned clients.
• Coordinate Fiserv resources to address service delivery questions, issues and escalations.
• Monitor service performance, identify risks and drive issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to clients and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements.

• Manage operational relationships for assigned clients and support quality delivery and maintenance of products and services.
• Serve as the primary operational contact for assigned clients.
• Coordinate Fiserv resources to address service delivery questions, issues and escalations.
• Monitor service performance, identify risks and drive issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to clients and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements.

Senior Account Manager

• Architect, build, and maintain secure continuous integration and continuous delivery pipelines using GitLab, GitHub Actions, Jenkins, or similar platforms
• Design and support automated deployment solutions using Kubernetes, Amazon Elastic Kubernetes Service (EKS), Argo CD, Helm, and Terraform
• Develop automation scripts and tools using Python, Bash, Golang, or similar languages
• Partner with platform engineering, development, security, and infrastructure teams to define technical requirements and implement scalable automation solutions
• Manage source control and pipeline workflows using Git, Artifactory, SonarQube, and related tools
• Support integration and regression testing in Kubernetes environments
• Monitor delivery workflows, identify process gaps, and implement improvements that strengthen compliance, security, and release performance in Agile environments

Solutions Architecture – Advisor II

• Lead client-facing solution design for complex initiatives supporting the client environment
• Serve as the single point of accountability for translating business and technical needs into end-to-end digital banking solutions
• Translate client business and technical needs into solution architecture
• Own end-to-end solution design across client and Fiserv architecture
• Identify product and platform integration points and provide technical governance throughout delivery
• Design and document API integrations, system interactions, and technical workflows
• Translate prioritized business and capability needs into technical solution requirements
• Define end-to-end architecture across Fiserv products and platforms
• Evaluate platforms, applications, and integration points to identify options, risks, and recommendations
• Support Agile delivery teams with technical requirements, architecture decisions, and phased implementation approaches
• Produce solution diagrams, interface specifications, and integration documentation for development, testing, and deployment
• Act as the bridge between Fiserv and client counterparts for solution architecture and implementation direction
• Travel occasionally, up to 10%

Solution Architecture Advisor

• Work as a 100% hunter and field-based sales representative.
• Proactively engage business owners and restaurateurs within Restaurant Depot through face-to-face conversations.
• Schedule in-person appointments at clients’ restaurants/businesses.
• Demonstrate Clover solutions for streamlining operations and boosting revenue.
• Educate potential customers on POS systems and online ordering platforms.
• Convert leads into loyal clients through personalized consultative selling strategies.
• Install Clover systems at client locations and provide hands-on training.
• Travel within the Washington, D.C. area and collaborate with Restaurant Depot locations to introduce Clover to restaurant owners.
• Uphold Fiserv core values and ethical standards while fostering client and colleague relationships.

Full-stack Engineer

• Lead multiple software engineering teams delivering platform and product capabilities for DNA Platforms
• Define engineering strategy aligned with business objectives, product roadmaps and enterprise architecture direction
• Drive modernization, cloud adoption, automation and platform engineering initiatives across multiple portfolios
• Establish engineering standards, architecture governance and development practices to improve quality, reliability and delivery predictability
• Recruit, mentor and develop engineering managers and senior engineers through performance coaching, workforce planning and leadership development
• Partner with architecture, security, operations and product teams to guide technical decisions for scalable, secure, resilient and compliant systems
• Drive Agile, continuous integration and continuous delivery (CI/CD), and DevSecOps adoption across teams to improve delivery execution and operational readiness

Director, Software Engineering – DNA Platforms

• Work as a 100% hunter and field-based sales representative.
• Proactively engage business owners and restauranteurs within Restaurant Depot through face-to-face conversations.
• Identify customer needs and offer tailored Clover point-of-sale solutions.
• Schedule in-person appointments at client restaurants/businesses.
• Demonstrate Clover’s value for streamlining operations and boosting revenue.
• Educate potential customers on POS systems and online ordering platforms.
• Convert leads into loyal clients through consultative selling strategies.
• Install Clover systems at client locations and provide hands-on training.
• Travel within the Buford area and collaborate with Restaurant Depot locations to introduce Clover to restaurant owners.
• Uphold Fiserv’s ethical standards and foster genuine client and colleague connections.

• Define the technical vision, long-term architecture, and engineering roadmap for DNA Platforms
• Lead solution design, architecture reviews, and technical decision-making for complex, multi-team initiatives
• Design scalable, secure, resilient, and maintainable software platforms using distributed systems, APIs, and cloud-native architecture patterns
• Guide modernization efforts, platform engineering practices, automation, tooling, and CI/CD adoption
• Establish engineering standards, design principles, technical governance, and measurable practices for software quality, observability, performance, reliability, and security
• Manage, coach, and develop engineers and engineering managers through regular feedback, technical guidance, and performance conversations
• Lead technical forums, design reviews, and knowledge-sharing practices across geographically distributed teams
• Partner with engineering leaders, product leaders, architects, and business stakeholders to solve complex technical challenges across multiple teams
• Influence engineering strategy through technical leadership rather than direct management authority
• Travel occasionally, up to 10%

Principal Engineer, DNA Platforms

• Work as a 100% hunter and field-based sales representative
• Proactively engage business owners and restauranteurs within Restaurant Depot through face-to-face conversations
• Schedule in-person appointments at clients’ restaurants/businesses
• Demonstrate Clover solutions and explain how they streamline operations and boost revenue
• Drive sales growth through product knowledge, POS and online ordering education, and consultative selling
• Install Clover systems at client locations and provide hands-on training
• Travel within the Huntington Beach area and collaborate with Restaurant Depot locations to introduce Clover to restaurant owners
• Uphold Fiserv’s ethical standards and foster relationships with clients and colleagues