Fiserv

Outside Sales

• Proactively engage business owners and restauranteurs within Restaurant Depot through face-to-face conversations
• Identify customer needs and offer tailored Clover point-of-sale solutions
• Schedule in-person appointments at client restaurants and businesses
• Demonstrate Clover’s value for streamlining operations and boosting revenue
• Educate potential customers on POS systems and online ordering platforms
• Convert leads into loyal clients through consultative selling
• Install Clover systems at client locations
• Provide hands-on training for smooth integration and optimal use
• Travel within the Torrance area and collaborate with Restaurant Depot locations
• Operate as a 100% hunter and field-based sales representative

Outside Sales Representative – Weekend

Account Executive

• Lead a team of Account Managers supporting strategic client relationships across Fiserv.
• Develop an enterprise service model to improve client engagement, service consistency and operational outcomes.
• Strengthen client relationships by guiding account plans, escalation response and cross-functional coordination.
• Coach Account Managers on relationship management practices that expand client engagement across stakeholder groups.
• Assess service performance data to identify opportunities that improve efficiency, effectiveness and client outcomes.
• Monitor key benchmarks and operational indicators to track service performance and client support quality.
• Partner with internal Fiserv teams to resolve client issues and align support plans with business priorities.
• Work outside standard business hours as needed for client escalations and business needs.
• Travel 25% or more.

Director, Account Manager

Account Manager

• Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.
• Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements that strengthen the client experience.

Full-stack Engineer

• Build and improve platform engineering capabilities supporting secure, reliable software delivery across Fiserv
• Architect, build, and maintain CI/CD pipelines using GitLab and related automation tools
• Support automated application deployments using Kubernetes, EKS, Argo CD, Helm, and Terraform
• Develop Python, Bash, and Golang automation scripts and tooling
• Collaborate with cross-functional teams to gather technical requirements and align platform capabilities to delivery needs
• Manage and prioritize work in an Agile environment
• Support integration and regression testing in Kubernetes-based environments
• Support pipeline controls, artifact management, and code quality validation
• Improve software delivery speed, consistency, security, operational efficiency, and platform reliability

Software Development Engineer – Advisor I

General

• Serve as the First Line of Defense Controls Lead for the Business Unit
• Partner with Risk Office, Audit, Information Security, and technology teams to ensure cyber risk requirements and standards are met
• Assess applications and processes for compliance with and alignment to cyber policies, standards, and control requirements
• Identify control gaps and coordinate remediation with control owners and technical teams
• Provide subject matter expertise on policies and standards and guide application development teams in implementing risk mitigation strategies
• Govern, track, and report control deficiencies, risk issues, and remediation efforts through closure
• Provide executive-level reporting on cyber risk posture, key control metrics, remediation progress, and emerging issues
• Manage issues, action plans, and evidence with risk assessment owners, application owners, and control stakeholders
• Support control testing readiness, audit responses, and regulatory examination activities
• Drive consistency in governance routines, issue management, and risk treatment processes across the portfolio

Cyber Risk Controls Officer

Associate

• Provide first-level technical support to clients by responding to inquiries and resolving client issues in a timely manner
• Troubleshoot and diagnose technical problems, providing effective solutions to ensure client satisfaction
• Document and track client interactions and resolutions in designated systems
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Explain complex technical concepts in simple, clear language appropriate to clients
• Monitor, measure, and optimize utilization of application, hardware, software, and telecommunications components to meet client needs
• Help merchants and employees with account access, password resets, reports and transactions, website navigation, online ordering, payment processing issues, setup and configuration, and troubleshooting errors
• Help users integrate and get the most out of Fiserv's digital products

Senior Client Tech Support Associate

Program Manager

• Lead program planning, governance, and execution activities supporting the growth and adoption of the UniFi Enterprise Design System
• Coordinate roadmaps, dependencies, release planning, and delivery across Design, Engineering, Product, Research, Accessibility, Content Design, and AI teams
• Facilitate governance processes, committee reviews, decision forums, stakeholder communications, and executive reporting
• Drive adoption, onboarding, migration planning, change management, community engagement, and enablement programs
• Develop dashboards, scorecards, metrics, and reporting frameworks connecting adoption, reuse, governance participation, delivery acceleration, and business value realization
• Partner with Design, Product, Engineering, Research, Accessibility, Content Design, and business stakeholders to turn strategy into measurable outcomes

Design System Program Manager

QA Engineer

• Support quality assurance for electronic billing, payment, and banking products
• Work with product, development, business analysis, and Quality Assurance teams to validate product functionality
• Improve automated test coverage and support reliable releases for financial institution and business clients
• Develop test plans, use cases, and test scenarios based on business requirements, functional requirements, and release scope
• Execute manual and automated tests for new features, product changes, and existing application functionality
• Build and maintain automated test scripts using C# .NET and existing automation frameworks
• Write and run database queries to validate data, troubleshoot defects, and confirm expected application behavior
• Document, report, and track defects through resolution using test management and defect tracking tools
• Evaluate automation framework changes and recommend updates to improve test coverage, maintainability, or execution efficiency
• Collaborate with development, Quality Assurance, business analysis, and partner teams across India and the US to support iterative product releases

Senior Technical Quality Assurance

Security Operations

• Support investigation and response activities for cybersecurity events across the global enterprise environment
• Identify, triage, and analyze potential cybersecurity incidents
• Review suspicious emails and analyze logs, network traffic, and endpoint activity
• Escalate confirmed incidents to Tier 2 incident handlers
• Monitor and triage security alerts and events from enterprise security tools
• Perform initial investigations across endpoint, network, identity, email, cloud, application, and system log sources
• Analyze SIEM/SOAR data from EDR, firewall, proxy, intrusion detection/prevention, email security, and other monitoring platforms
• Determine incident severity, impact, and required response actions
• Document investigations, findings, actions, and escalation details in the case management system
• Follow shift handoff procedures and communicate open issues, emerging threats, and significant events
• Identify recurring false positives, process gaps, and opportunities to improve alert quality, runbooks, and analyst efficiency
• Provide 24x7x365 follow-the-sun coverage, including holidays, nights, and weekends

Cybersecurity SOC Analyst

QA Automation Engineer

• Research adversarial techniques and translate threat behaviors into high-fidelity detections
• Design, build, and operate production-grade security detection infrastructure across Google SecOps and internal automation applications
• Lead telemetry and detection lifecycles, including onboarding, parsing, normalization, enrichment, testing, deployment, tuning, and maintenance
• Develop custom integrations, automations, and lightweight services using APIs, webhooks, and event-driven patterns
• Create dashboards, metrics, and reports using BI tools, SQL, statistical analysis, and AI/ML techniques
• Apply Python, prompt-driven workflows, MCP capabilities, and agent-to-agent orchestration for detection engineering and analytic decision support
• Collaborate with threat intelligence, threat hunting, incident response, red team, and engineering teams
• Manage work through Agile practices, document requirements, track delivery, and maintain platform operations across hybrid environments

Threat Detection – Automation Engineer

Advisor

• Support lending implementations for DNA core processing and related professional services engagements
• Work with clients, internal implementation teams, and product stakeholders to configure solutions and guide readiness activities
• Support successful conversions and help clients adopt DNA workflows, maintain data integrity, and independently manage their environment
• Configure and implement DNA core processing functionality for lending and related client workflows
• Evaluate client readiness for conversion activities and document implementation decisions, requirements, and action items
• Support client training, workflow assessments, and system setup
• Map financial transactions to the general ledger using DNA tools
• Configure institution parameters and system settings
• Test new DNA product functionality and validate custom configurations
• Support client testing for applicable custom code
• Diagnose implementation issues, recommend corrective actions, and resolve assigned service cases
• Escalate complex issues as needed
• Provide pre-conversion remote and on-site support, including support for applicable third-party interfaces
• Travel frequently to off-site or other office locations

Technical Advisor II

Security Engineer

• Analyze and respond to complex cybersecurity incidents to mitigate potential threats
• Develop and implement advanced security protocols to protect against data breaches
• Monitor network traffic and conduct vulnerability assessments to identify security risks
• Collaborate with cross-functional teams to ensure compliance with cybersecurity policies
• Provide training and guidance to junior team members on best practices and emerging threats
• Engage in continuous learning to stay updated on the latest cybersecurity trends and technologies
• Safeguard Fiserv's digital assets and protect sensitive data
• Identify vulnerabilities, implement security solutions, and maintain compliance with industry standards

Cyber Security Professional

Sales

• Travel across the greater Albany, NY area, partnering with Financial Institutions to bring Clover solutions to merchants
• Proactively generate leads and expand the sales portfolio in a business-to-business environment
• Leverage Fiserv partnerships and referral networks to build the sales pipeline
• Act as a strategic advisor to merchants by tailoring solutions to help them grow and adapt
• Foster authentic connections and maintain high ethical standards