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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in creative project management, including managing workflows across design, content, video, and web teams. Proficient in utilizing AI tools for process documentation and quality assurance while maintaining brand integrity and stakeholder communication.
Highest-signal resume keywords
Creative Project ManagementBudget ManagementAI Tools ProficiencyStakeholder ManagementAgile Project Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own and improve creative request and production processes
- Coordinate creative workflows across design, content, video, and web teams, including stakeholders, freelancers, agencies, and vendors
- Own the creative project calendar and team capacity plan
- Track progress and proactively communicate milestones and updates
- Serve as the final quality checkpoint for creative and content assets before publication
- Review layout, typography, color, logo and brand usage, file specifications, accuracy, grammar, tone, terminology, links, and claims
- Maintain QA checklists by asset type and log recurring errors
- Confirm brand, legal, product, and regional approvals are complete and documented
- Manage creative projects from intake through delivery across campaigns, brand assets, content, video, web, and social
- Create and maintain project timelines, status trackers, and schedules
- Track briefs, deliverables, reviews, and approvals
- Consolidate stakeholder feedback, resolve conflicting input, and manage versioning and final approvals
- Identify bottlenecks, escalate risks, and suggest solutions
- Lead creative calls, check-ins, and debriefs
- Keep stakeholders informed
- Capture lessons learned and maintain process documentation, templates, and QA checklists
- Use AI tools such as Claude for briefs, status updates, QA checks, and process documentation
- Review AI-assisted content and visuals for accuracy, tone, and brand fit
- Test new AI tools and help develop prompts, templates, and responsible-use guidelines
Requirements
What you’ll need- 7+ years of experience in creative project management or content operations, including 4+ years in a dedicated project management role, preferably in B2B SaaS, tech, or agency environments
- Bachelor degree or equivalent
- Experience managing budgets and opening/maintaining POs
- Experience working in or with an in-house creative team or agency, including vendor management and agency collaboration
- Demonstrated experience enforcing brand guidelines, managing file versioning, and running creative approvals
- Must be able to work Pacific Time, 8 AM–5 PM
- Claude knowledge is a must
- Deep understanding of creative workflows and asset production across digital, print, video, and event channels
- Sharp editorial instincts and a strong eye for copy and design quality
- Familiarity with brand voice, tone, and style guides
- Excellent communication and stakeholder management skills
- Track record of implementing process improvements
- Ability to prioritize competing requests, manage team capacity, and push back on scope creep and late changes
- Working knowledge of Agile, Kanban, or hybrid project management methodologies
- PMP, CAPM, or similar certification is a plus
- Comfortable reviewing, proofreading, and editing content and giving constructive feedback
- Advanced proficiency in Monday.com
- Working familiarity with SharePoint, Figma, Slack, and Microsoft products
- Experience with proofing or DAM tools is a plus
- Understanding of graphic design fundamentals, including layout, typography, color, and file formats
- Excellent organizational and time management skills
- Calm under pressure and flexible with shifting priorities
- Hands-on experience using AI tools such as Claude, including writing clear prompts and getting reliable results
- Familiarity with AI image and video tools and judgment about their appropriate use
Benefits
Comp & perks- Annual performance bonus
- Stock and/or other applicable incentive compensation plans
- Health, dental, and vision coverage beginning on the first day of employment
- Five9 covers 100% of the employee portion of health, dental, and vision coverage and shares a high portion of dependent cost
- Short- and long-term disability
- Basic life insurance
- 401(k) savings plan with employer matching
- Mental health support platform with therapy, coaching, and self-guided mindfulness exercises for covered employees and dependents
- Generous employee stock purchase plan
- Paid time off
- Company-paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
- Remote work for candidates residing outside a 30-mile radius of a Five9 office
- Flexible/hybrid work arrangement for candidates within a 30-mile radius of an office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Creative WorkflowsAsset ProductionFile VersioningBrand Guidelines EnforcementProofreadingEditingProcess ImprovementsEditorial InstinctsGraphic Design FundamentalsProject Timelines
Soft Skills
Excellent CommunicationOrganizational SkillsTime ManagementCalm Under PressureFlexibility
Tools & Technologies
Monday.comSharePointFigmaSlackDAM Tools
Certifications & Qualifications
PMPCAPM
Industry Keywords
B2B SaaSTechAgency CollaborationCreative ApprovalsDigital Channels