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Director, Implementation
Gainwell TechnologiesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading technology and services implementations within the healthcare sector, with a strong focus on Payment Integrity and Coordination of Benefits. Proven ability to manage stakeholder relationships, project management, and governance processes to ensure successful delivery and alignment with organizational goals.
Highest-signal resume keywords
Healthcare Implementation LeadershipPayment Integrity Audit ProgramsStakeholder ManagementProject ManagementCapacity Planning
About the role
Key responsibilities & impact- Serve as primary liaison with Sales and internal stakeholder leadership
- Manage the implementation pipeline, demand forecasting, delivery readiness, and governance guardrails
- Participate in pipeline and cadence meetings to assess upcoming deals, timelines, risks, and resource needs
- Lead capacity planning and organizational readiness
- Coordinate with IT, Data, Ideation, Delivery, Technology, Data Management, Operations, Analytics, Product, and Shared Services teams
- Contribute to revenue budget and forecast analysis for active and pipeline planning
- Provide implementation input into deal shaping, solution design, assumptions, timelines, and Statements of Work
- Ensure smooth handoffs from Sales to Implementation teams
- Establish scalable implementation frameworks for Payment Integrity and Coordination of Benefits products
- Align solution configuration and release planning with implementation needs
- Establish implementation governance, reporting, escalation paths, and delivery assurance processes
Requirements
What you’ll need- Bachelor’s Degree or equivalent work experience
- Minimum eight (8) years of experience leading technology or services implementations in healthcare
- Minimum eight (8) years of experience in healthcare audit recovery environment
- Minimum eight (8) years of experience with Payment Integrity audit programs, including Coordination of Benefits
- Minimum four (4) years working collaboratively with Information Technology and multiple organizational departments
- Experience partnering with Sales and internal stakeholders on pipeline planning, deal readiness, capacity models and analysis, and delivery forecasting
- Strong leadership, communication, project management and stakeholder management skills
Benefits
Comp & perks- Work flexibility
- Learning and career development opportunities
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Up to 15% annual travel support for client and business needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation Pipeline ManagementDemand ForecastingRevenue Budget AnalysisSolution DesignGovernance Frameworks
Soft Skills
LeadershipCommunicationCollaborationStakeholder EngagementProblem-Solving
Tools & Technologies
Data ManagementAnalyticsOperationsShared Services
Industry Keywords
Healthcare Audit RecoveryCoordination of BenefitsImplementation GovernanceDelivery AssuranceOrganizational Readiness