Director of Information Technology
SEON
Posted: 10/19/2026ITSM
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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading global IT service delivery, focusing on proactive management of IT operations, employee lifecycle management, and vendor management. Proficient in building knowledge bases and implementing automation to enhance operational efficiency.
Highest-signal resume keywords
Global IT LeadershipProactive SLA-Driven Service DeliveryEmployee Lifecycle ManagementVendor Management for InfrastructureITIL Service Management Framework
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead SEON's Global IT & Systems Administration team, reporting to the SVP of Corporate Information Systems
- Own global IT service delivery, including help desk, ticketing, employee onboarding/offboarding, device provisioning, and SaaS and access management across all SEON offices
- Establish and maintain SLAs on ticket response and resolution, resolving issues before escalation to leadership
- Partner with People to ensure laptops, accounts, and access are ready before new hires' first day
- Build a role-based access matrix with People and Security, and identify and remediate shadow IT
- Manage vendors for on-premise infrastructure, AV, and networking across offices, including office moves and buildouts
- Build knowledge bases, SOPs, and self-service documentation
- Introduce automation and agentic tooling to deflect routine tickets and prevent tickets before creation
- Grow and develop a small, global IT team, prioritizing automation and capacity building
- Partner with People, Workplace & Facilities, Security, and the COO's office on operational continuity
Requirements
What you’ll need- Proven experience leading an IT function across multiple markets, not a single local office
- A track record of turning reactive, ticket-driven IT operations into proactive, SLA-driven service delivery
- Hands-on experience with employee lifecycle management: onboarding/offboarding, device and MDM management, and access provisioning
- Vendor management experience for on-premise, AV, and networking infrastructure, including office builds and moves
- Experience building knowledge bases, SOPs, and support processes from the ground up
- Strong communication skills and a high sense of urgency, comfortable being the visible owner of IT issues at the company level
- Experience deploying AI or automation for IT service management (agentic ticket deflection, workflow automation), beyond basic LLM use
- Experience supporting IT across North America, APAC, and Europe
- ITIL or similar service management framework experience
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Service DeliveryEmployee OnboardingDevice ManagementAccess ProvisioningKnowledge Base DevelopmentAutomation ImplementationTicketing SystemsSOP CreationMDM ManagementAI Deployment for IT Management
Soft Skills
Strong Communication SkillsHigh Sense of Urgency
Tools & Technologies
SaaS ManagementTicketing ToolsAV InfrastructureNetworking InfrastructureAgentic Tooling
Certifications & Qualifications
ITIL Certification
Industry Keywords
Global IT OperationsOperational ContinuityShadow ITVendor ManagementOffice Buildouts