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Project Manager – Customer Experience Operations
Gainwell TechnologiesPosted 10/20/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $92,900 - $132,700 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex projects and programs through the full project management life cycle, with a strong focus on budget development, project planning, and stakeholder communication. Proven leadership in mentoring teams and driving project success in health and human services.
Highest-signal resume keywords
Project ManagementMedicaid ExperiencePMP CertificationBudget DevelopmentLeadership
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
- Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing
- Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines
- Communicate with client, company and project team leadership, measuring and sharing project metrics and status
- Recommend program changes as needed
- Create project schedules, program definitions, budgets and objectives across all phases
- Manage projects across non-direct reports by escalating risks and implementing mitigation solutions
- Prepare detailed SOWs and assist with new proposal efforts and business development
Requirements
What you’ll need- 5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle
- 3 or more years of Medicaid or Medicare experience preferred
- Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP)
- Modern understanding of budget development, control and assurance methods, and project management software
- Ability to translate broader program objectives into clear and achievable project scope and milestones
- Leadership to train, guide and mentor junior colleagues
- Strong executive presentation skills and clear communication
- Ability to communicate project priorities and motivate direct and indirect networks and stakeholders to action
- Video cameras must be used during all interviews and during the initial week of orientation
- Remote-based within the United States
Benefits
Comp & perks- Work flexibility
- Learning and career development
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Opportunities to travel through your work (0-10%)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningProject TrackingProgram DefinitionRisk ManagementSOW Preparation
Soft Skills
Clear CommunicationExecutive Presentation SkillsTeam MentoringStakeholder Motivation
Tools & Technologies
Project Management SoftwareCatalyst
Certifications & Qualifications
Certified Project Management Professional (PMP)
Industry Keywords
Health ServicesHuman ServicesMedicareProject Management Life Cycle