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Gerber Collision & GlassPosted 10/19/2026full-timeCincinnati • Ohio • United StatesMid-LevelSenior💰 $75,000 - $105,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and operational management skills in a collision repair environment, focusing on customer experience, team performance, and adherence to safety standards. Proficient in budget management, KPI tracking, and effective communication.
Highest-signal resume keywords
Leadership ExperienceCollision Repair ManagementBudget ManagementCustomer ExperienceCoaching and Team Development
About the role
Key responsibilities & impact- Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the collision center
- Plan and implement daily collision center operations to meet KPIs and insurance metrics
- Coach and empower team members’ performance and success
- Promote and maintain high standards of professionalism and customer service
- Ensure consistent execution of the WOW Operating Way plan
- Prepare and manage annual and monthly operating budgets
- Forecast, target and track monthly sales, profit and expense objectives
- Deliver formal annual and informal monthly performance reviews
- Monitor and maintain accounts payable and accounts receivable
- Maintain a clean and organized repair facility
- Monitor maintenance for shop equipment, including the paint booth
- Provide staff training as necessary
- Ensure staff wear proper safety gear and adhere to the dress code
- Open and close the facility daily according to established procedures
- Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates
- Manage estimates, labor mix and store capacity
- Lead and manage all repair facility personnel
- Facilitate monthly Health & Safety and staff meetings
- Attend monthly managers meetings and recommended training, information sessions and workshops
- Review store CSI performance and follow up within 24 hours
Requirements
What you’ll need- Post-Secondary Education or equivalent
- Proven leadership experience in a collision repair environment or similar role
- Attention to detail and a high degree of accuracy
- Ability to consistently demonstrate a successful client experience
- Communicate clearly both verbally and in writing
- Ability to motivate others utilizing effective coaching tools and management skills
- Physical demands of the job must be met to successfully perform the essential functions
- Reasonable accommodations may be made for individuals with disabilities
Benefits
Comp & perks- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available
- Qualify for Quarterly Bonuses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementKPI TrackingCollision Center OperationsAccounts PayableAccounts ReceivablePerformance ReviewsProduction ManagementEstimates ManagementSafety ComplianceFacility Maintenance
Soft Skills
Effective CommunicationAttention to DetailMotivational CoachingProfessionalismTeam Empowerment
Certifications & Qualifications
Post-Secondary Education
Industry Keywords
Collision RepairCustomer ServiceHealth & SafetyWOW Operating WayCSI Performance