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Gerber Collision & GlassPosted 10/19/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational performance improvement within the collision repair industry, focusing on insurance partner guidelines, estimating processes, and effective communication with teams and leadership. Proven ability to train and develop teams while analyzing performance metrics to drive results.
Highest-signal resume keywords
Collision Repair ExperienceInsurance Partner Guidelines KnowledgeWOW Operating Way ProcessesEstimating Process ExpertisePerformance Improvement Initiatives
About the role
Key responsibilities & impact- Lead efforts to maximize operational performance for assigned insurance partners
- Improve operational metrics and client results across division, market and shop levels
- Train, coach and develop operations teams on key performance drivers and DRP requirements
- Serve as the main point of contact for insurance partners and manage communication with operations teams
- Prepare audit reports using Domo and client scorecards to identify issues and communicate findings
- Conduct internal audits on insurance KPIs, estimating practices and WOW operating procedures
- Communicate and coach teams on audit findings, improvements and best practices
- Develop and implement performance improvement initiatives for underperforming repair centers
- Communicate performance information and improvement plans to leadership and insurance partners
- Train and coach leaders on WOW repair processes, estimating, repair percentage, alternative parts utilization, judgment time and file documentation
- Participate in regional, market and client calls
- Support training and implementation of processes for new acquisitions
- Extract and analyze data from internal reporting tools
- Monitor insurance partner scorecard performance and establish oversight, training and coaching plans
- Recommend operating initiatives to improve repair center performance
Requirements
What you’ll need- Post-secondary education or professional equivalent experience
- 3 years previous experience in a collision repair environment or a similar role
- 3 years comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
- Complete understanding of the WOW Operating Way processes, with additional emphasis on estimator processes and responsibilities
- Valid Driver’s License
- Ability to manage a fast-paced environment and multitask under pressure
- Comprehensive knowledge of the estimating process
- Ability to build and maintain business relationships
- Strong attention to detail and accuracy
- Effective verbal and written communication
- Well-developed organizational and prioritization skills
- Working knowledge of vehicle repair practices
- Understanding of key shop metrics, client expectations and their impact on company financial performance
- Extensive knowledge of the Management System (MIS) and Estimating Systems
- Ability to develop and maintain effective professional relationships with all organizational levels
- Some travel may be required in assigned markets or to support a specific insurance partner
- May be asked to support other markets as requested
Benefits
Comp & perks- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Performance MetricsAudit ReportingData AnalysisEstimating SystemsManagement Information System (MIS)Key Performance Indicators (KPIs)Repair Percentage CalculationAlternative Parts UtilizationFile DocumentationClient Scorecards
Soft Skills
Effective CommunicationAttention to DetailOrganizational SkillsRelationship BuildingMultitasking Under Pressure
Tools & Technologies
DomoInternal Reporting Tools
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Collision RepairInsurance IndustryPerformance ImprovementRepair Center OperationsClient Expectations