GoHealth Urgent Care

Nurse Practitioner

• Examine and treat patients
• Take patients’ medical histories
• Order and interpret diagnostic tests and X-rays
• Make diagnoses and prescribe medications
• Treat minor injuries requiring sutures, splints, or casting
• Record progress notes for follow-up patients
• Educate and counsel patients
• Order and/or carry out therapy with patients
• Give vaccinations and refer patients to additional care
• Work anticipated eight- or twelve-hour shifts assigned by an authorized GoHealth Urgent Care representative
• Perform other duties as assigned

Urgent Care Nurse Practitioner / Physician Assistant

Physician

• Examine and treat patients with acute conditions
• Take medical histories and order diagnostic tests
• Make diagnoses and prescribe medications
• Perform minor procedures and administer vaccinations
• Document patient progress and coordinate follow-up care
• Supervise and collaborate with PA/NPs, including remote supervision and credentialing support
• Work 8- or 12-hour shifts in a fast-paced, patient-focused setting

• Provide clinical services and treat acute episodic conditions, including sore throats, colds, flu-like symptoms, cuts, sprains, and minor infections
• Assess patients and recognize serious conditions requiring referral to the emergency room
• Float within 30 miles of the home center
• Examine and treat patients
• Take patients' medical histories
• Order and interpret diagnostic tests and X-rays
• Make diagnoses and prescribe medications
• Treat minor injuries requiring sutures, splints, or casting
• Record progress notes for follow-up patients
• Educate and counsel patients
• Order and/or carry out therapy with patients
• Give vaccinations and refer patients to additional care
• Work anticipated eight- or twelve-hour shifts assigned by an authorized representative of GoHealth Urgent Care
• Perform other duties as assigned

Urgent Care Nurse Practitioner/Physician Assistant

Physician Assistant

• Assist in examination and treatment of patients under the direction of an urgent care provider
• Manage patient check-in and registration
• Interview patients and record information on patient charts
• Measure vital signs including pulse, temperature, blood pressure, weight, and height
• Draw and collect blood samples and prepare specimens for laboratory analysis
• Prepare treatment rooms for patient examinations
• Secure required paperwork and insurance documentation; verify insurance and patient eligibility
• Process co-pays and schedule patient appointments
• Coordinate provider referrals to assigned specialists
• Answer patient questions and keep them informed of their status
• Inform technical staff of patient flow
• Prepare patients for examination, record medical history, and confirm purpose of visit
• Perform preliminary physical tests and escalate critical cases to the provider
• Conduct point-of-care testing including flu, strep, urinalysis, ECG, and HCG
• Stock supplies and maintain exam rooms, front desk, and reception area
• Complete order sheets, maintain supply inventory, and check expiration dates
• Maintain medical records and scan charts to patient files
• Answer phone calls and collect and sort postal correspondence
• Conduct courtesy call-backs for patient follow-up
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
• Perform equipment controls, calibration, quality assurance/quality control logging, troubleshooting, preventive maintenance, and repair-ticket submission
• Perform other duties as assigned

Medical Assistant

• Support providers in delivering high-quality urgent care services
• Register patients and collect paperwork, insurance information, and eligibility verification
• Process co-pays and schedule appointments
• Coordinate referrals to specialists
• Prepare patients for examination and document medical history in medical records
• Measure and record vital signs
• Perform point-of-care testing, including flu, strep, urinalysis, EKG, and pregnancy testing, and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow-up courtesy calls
• Perform opening and closing duties, including cash handling, end-of-day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, and troubleshooting; submit repair requests as needed
• Adhere to clinical, safety, and organizational policies
• Perform other duties as assigned

• Register patients and collect demographic, insurance, and eligibility information
• Process co-pays and assist with scheduling
• Prepare patients for examination by obtaining medical history and documenting accurately in the medical record
• Measure and record vital signs
• Perform point-of-care testing, including flu, strep, urinalysis, EKG, and pregnancy testing, and report results to providers
• Draw blood and prepare specimens for laboratory analysis
• Prepare, clean, and stock exam rooms; monitor inventory
• Maintain accurate and timely documentation in the medical record system
• Support front desk responsibilities, phone management, and patient communication
• Conduct patient follow-up calls
• Complete opening and closing duties, cash handling, and end-of-day reconciliation
• Perform equipment checks, quality control, and troubleshooting
• Follow clinical, safety, and organizational policies and procedures
• Perform additional duties as assigned
• Work closely with providers to support clinical and front office operations, efficient patient flow, and a positive patient experience

• Examine and treat patients
• Take patients’ medical histories
• Order and interpret diagnostic tests and X-rays
• Make diagnoses and prescribe medications
• Treat minor injuries that may require sutures, splints, or casting
• Record progress notes for follow-up patients
• Educate and counsel patients
• Order and/or carry out therapy with patients
• Give vaccinations and refer patients to additional care
• Work anticipated eight- or twelve-hour shifts assigned by an authorized representative of GoHealth Urgent Care
• Perform all other duties as assigned

Nurse Practitioner – Physician Assistant

General

• Collaborate with Medical Providers and Medical Assistants on patient care management, organization, and communication
• Perform X-ray services by applying X-ray energy to assist in diagnosis or treatment of patients of all ages
• Perform and analyze patient X-rays and report results to Medical Providers
• Provide administrative support for efficient urgent care center operations
• Position patients and equipment correctly while protecting patients during imaging
• Prepare patients for examinations, conduct interviews, record medical history, and verify visit information
• Perform preliminary physical tests and escalate critical cases to providers
• Conduct point-of-care testing, including flu, strep, urinalysis, ECG, and HCG testing
• Maintain medical records and scan charts into patient files
• Conduct courtesy call-backs for patient follow-up
• Perform and document daily equipment controls and calibration
• Maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets
• Explain procedures, ensure patient comfort and safety, and answer questions
• Select radiographic factors and controls to produce high-quality diagnostic images
• Follow radiation safety protocols and ALARA principles
• Verify image quality and send images to radiologists for interpretation

Radiologic Technologist

• Register patients and verify insurance and eligibility
• Room patients and prepare them for examination
• Record medical history and vital signs, including blood pressure and temperature
• Perform point-of-care testing, including flu, strep, urinalysis, and ECG
• Assist providers during patient visits and communicate patient needs
• Process co-pays and schedule follow-up appointments
• Maintain clean, stocked, and organized exam rooms and front desk areas
• Manage medical records, documentation, and patient communications
• Answer phones and respond to patient inquiries
• Support daily clinic operations, including opening and closing duties
• Support providers, radiologic technologists, and patients in a fast-paced, patient-facing setting

Medical Assistant – Float, Girls School

• Assist in examination and treatment of patients under the direction of an urgent care provider
• Manage check-in and registration processes, including required paperwork, insurance documentation, verification of insurance, and patient eligibility
• Interview patients and record medical histories and visit purposes
• Measure and document vital signs including pulse rate, temperature, blood pressure, weight, and height
• Draw and collect blood samples and prepare specimens for laboratory analysis
• Prepare treatment rooms for patient examinations
• Process co-pays and schedule patient appointments
• Coordinate provider referrals to assigned specialists
• Answer patient questions, provide care-status updates, and conduct courtesy follow-up calls
• Inform technical staff of patient flow
• Conduct point-of-care testing including flu, strep, urinalysis, ECG, and HCG
• Stock supplies and maintain exam rooms, front desk, and reception areas
• Complete order sheets, monitor supply inventory and expiration dates
• Maintain medical records and scan charts to patient files
• Answer phone calls and sort incoming and outgoing postal correspondence
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
• Perform and document equipment controls and calibration, maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets
• Perform other duties as assigned

Medical Assistant – Float

• Provide a broad range of clinical services to patients of all ages
• Treat acute episodic conditions including sore throats, colds, flu-like symptoms, cuts, sprains, and minor infections
• Work independently or alongside a physician to assess, diagnose, and treat patients
• Recognize when to escalate care to emergency services
• Conduct physical exams and review patient medical histories
• Order and interpret diagnostic tests and imaging
• Diagnose conditions and prescribe appropriate treatments or medications
• Perform minor procedures including suturing, splinting, and casting
• Document patient encounters and treatment plans in the EMR
• Educate and counsel patients on care and prevention
• Administer vaccinations and refer patients to specialists as needed
• Perform other duties as assigned by leadership

Nurse Practitioner, Float

• Provide a broad range of clinical services to patients of all ages
• Treat acute episodic conditions such as sore throats, colds, flu-like symptoms, cuts, sprains, and minor infections
• Work independently or alongside a physician to assess, diagnose, and treat patients
• Recognize when to escalate care to emergency services
• Conduct physical exams and review patient medical histories
• Order and interpret diagnostic tests and imaging
• Diagnose conditions and prescribe appropriate treatments or medications
• Perform minor procedures including suturing, splinting, and casting
• Document patient encounters and treatment plans in the EMR
• Educate and counsel patients on care and prevention
• Administer vaccinations and refer patients to specialists as needed
• Work scheduled shifts of hours as assigned
• Perform other duties as assigned by leadership

Physician Assistant – Float

Learning and Development

• Lead the transformation of learning and development across the Company
• Build and scale a modern learning ecosystem supporting customer care, operational excellence, and team member experience
• Oversee enterprise onboarding, clinical and operational training, learning technologies, instructional design, and field training delivery across all markets
• Lead a multidisciplinary team responsible for LMS, instructional design, EMR training, and market-based training delivery
• Develop and execute an enterprise-wide learning strategy aligned with growth plans, business objectives, and patient experience goals
• Create scalable asynchronous learning and learning roadmaps for hard- and soft-skill development
• Establish learning standards, governance, KPI, measurement, and effectiveness frameworks
• Modernize learning through instructional design, AI-enabled tools, adaptive learning, simulations, microlearning, and digital platforms
• Serve as executive owner of the learning technology ecosystem
• Partner with Technology, Operations, Clinical Leadership, Talent Management, Compliance, Security, and Joint Venture teams
• Evaluate, implement, optimize, and govern learning technologies and AI-powered learning solutions
• Drive automation and process improvement within the learning ecosystem
• Design and oversee enterprise onboarding, certification, and competency-based development programs
• Oversee learning programs for clinical, operational, support, leadership, and market teams
• Build leadership development pathways supporting succession planning and internal mobility
• Evaluate learning effectiveness using workforce and learning analytics and communicate insights to executive leadership
• Lead Clinical Learning, Learning Solutions, Provider Learning, EMR Training, Learning Technology, Instructional Design, School Programs, and Market Training
• Provide strategic leadership, coaching, performance management, and professional development
• Develop and manage the annual Learning & Development budget
• Evaluate, select, and manage vendors, consultants, and technology providers
• Negotiate contracts and monitor utilization, effectiveness, and ROI of learning programs and platforms

Director, Learning & Development

• Serve as the frontline leader and operational point person for assigned urgent care centers
• Provide coaching, support, and regular one-on-one meetings with team members
• Conduct monthly center meetings and facilitate team communication
• Assist with interviewing, onboarding, training, and performance management
• Partner with leadership and People teams on attendance, performance, and behavioral concerns
• Support new-hire development and collaborate with training teams
• Partner with the Regional Operations Manager on operational success and business initiatives
• Monitor patient experience, volume, throughput, and operational KPIs
• Review patient feedback and assist with service recovery and complaint resolution
• Conduct center walkthroughs and identify facility, equipment, and operational needs
• Monitor inventory, order supplies, and oversee monthly inventory processes
• Ensure quality assurance and quality control logs are completed accurately and timely
• Support staffing plans, weekend leadership coverage, and new center openings
• Assist with Manager-on-Duty responsibilities during operational challenges
• Register patients and verify insurance eligibility
• Obtain and document patient histories and vital signs
• Prepare patients for examination and treatment
• Perform point-of-care testing, including rapid flu, strep, urinalysis, ECGs, and pregnancy tests
• Support providers with patient flow and clinical documentation
• Coordinate referrals, follow-up calls, and patient communication
• Maintain exam rooms, equipment, supplies, and medical records
• Assist with opening and closing procedures and ensure organizational compliance

Team Leader, Medical Assistant

• Perform x-ray services for patients under the clinical direction of the Medical Provider
• Apply x-ray energy to assist in diagnosis or treatment for patients of all age groups, from newborn to elderly
• Position patients correctly and protect them during equipment use
• Push patients in a wheelchair
• Follow operating instructions and document daily equipment controls and calibration
• Maintain Quality Assurance/Quality Control logs
• Troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed
• Report x-ray results to Medical Providers
• Provide administrative support for efficient operation of the Centers
• Support Medical Providers, Medical Assistants, and patients with patient care management, organization, and communication
• Travel between nearby urgent care sites as patient care needs arise