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Front Desk Supervisor
Westin Mt. Laurel Hotel
Posted: 9/30/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and attention to detail while managing guest experiences and administrative tasks efficiently. Capable of working collaboratively with hotel staff and maintaining a clean and organized front desk environment.
Highest-signal resume keywords
Customer Service ExperienceDetail OrientedAdministrative DutiesWeekend AvailabilityAbility To Lift 40 Lb
About the role
Key responsibilities & impact- Welcome guests and create memorable, comfortable, and seamless hotel experiences
- Politely greet guests and resolve inquiries and problems in person and by phone
- Follow telephone, sales, and reservation processes
- Complete assigned administrative duties efficiently and timely
- Work with the sales team and other hotel staff to provide excellent guest experiences
- Follow check-in and check-out processes
- Review and update the communication log
- Keep the lobby and front desk clean and fully supplied
- Order supplies when necessary
Requirements
What you’ll need- Weekend availability is a must
- Saturday and Sunday availability is required
- Availability for typical 3:00 PM–11:00 PM shifts, including weekends
- Ability to be on feet for up to 8 hours
- Ability to lift up to 40 lb
- Detail oriented
- Customer service experience helpful
- Works well alone and with others
- Must pass a pre-employment background investigation
Benefits
Comp & perks- Worldwide Hotel Discounts
- Paid Time Off
- Perfect Attendance Bonus Plan
- Referral Bonus Plan
- Employer-matched 401-k
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProcessesCheck-Out ProcessesTelephone ProcessesSales ProcessesReservation Processes
Soft Skills
Problem SolvingInterpersonal SkillsTeamworkCommunication Skills
Industry Keywords
Guest ExperienceHospitalityFront Desk OperationsLobby Management