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Posted: 10/13/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing grocery retail client portfolios, focusing on operational adherence, relationship building, and data-driven decision-making. Proficient in utilizing analytical tools and methodologies to enhance performance and drive revenue predictability.
Highest-signal resume keywords
Grocery Retail Relationship ManagementData-Driven Decision-MakingOperational Incident ManagementConsultative Support CertificationAgile Methodologies Knowledge
About the role
Key responsibilities & impact- Manage a portfolio of grocery retail clients, maintaining over 90% operational adherence, engagement, and revenue predictability
- Monitor operational and performance metrics, translating data into action plans
- Visit clients and stores to strengthen relationships and identify opportunities for improvement in the field
- Monitor and audit the quality of in-store execution performed by Helppers, including adherence, before-and-after photos, SKU verification, and price surveys
- Lead the portfolio’s daily and weekly routines, including daily stand-ups, planning, and internal alignment meetings
- Provide consultative support through multiple channels and anticipate churn risks
- Record and manage operational incidents through to resolution
- Serve as a liaison between clients and internal teams, contributing to retention and revenue predictability
Requirements
What you’ll need- Mandatory experience building relationships with grocery retailers (supermarkets and cash-and-carry stores), interacting with managers, supervisors, and coordinators
- Practical knowledge of replenishment routines and trade marketing campaign execution
- Excellent verbal and written communication skills
- Analytical mindset with a data-driven approach to decision-making
- Strong organizational skills, proactivity, and ownership of portfolio results
- Interest in building relationships and maintaining close connections with field operations
- Autonomy to solve problems and manage operational routines
- Customer Success or B2B consultative support certification is a plus
- Experience managing medium- to large-sized grocery retail portfolios is a plus
- Knowledge of Agile methodologies (Kanban, Scrum) is a plus
- Experience with Trello or Monday
- Experience with Blip or Zendesk
- Knowledge of Power BI, Redash, or Looker Studio
- Knowledge of Google Sheets or Excel and Google Workspace
- Bachelor’s degree completed
- Must reside in São Paulo
Benefits
Comp & perks- Starbem healthcare benefit – telemedicine
- iFood Benefícios card – home office allowance
- Wellhub (up to 3 dependents included)
- Birthday day off and birthday PIX payment
- Paid time off: 30 days
- Life insurance
- Welcome and workplace kit
- Contractor engagement model (PJ), with invoice issuance
- Partners available to assist with setting up a company/business registration number, if needed
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Replenishment RoutinesTrade Marketing Campaign ExecutionOperational Metrics MonitoringAnalytical MindsetProblem SolvingPortfolio ManagementPerformance Metrics AnalysisClient Engagement StrategiesOperational AdherenceSKU Verification
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsProactivityOwnership of ResultsRelationship Building
Tools & Technologies
TrelloMondayBlipZendeskPower BIRedashLooker StudioGoogle SheetsExcelGoogle Workspace
Certifications & Qualifications
Customer Success CertificationB2B Consultative Support Certification
Industry Keywords
Grocery RetailSupermarketsCash-and-Carry StoresField OperationsOperational Routines