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HUB InternationalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing workers' compensation claims, including a deep understanding of California laws and regulations. Proven ability to analyze claim data, develop risk management strategies, and maintain strong client relationships.
Highest-signal resume keywords
Workers' Compensation Claims ManagementCalifornia Workers' Compensation LawsClaims Management Systems ProficiencyAnalytical SkillsClient Service Orientation
About the role
Key responsibilities & impact- Manage workers' compensation claims for clients across various stages of the claim lifecycle
- Follow select claims from inception through closure to ensure optimal client outcomes
- Serve as primary escalation point for carrier and TPA concerns, advocating for client interests
- Monitor claim reserves, settlement negotiations, and medical management decisions
- Coordinate with insurance carriers, TPAs, medical providers, and legal counsel
- Partner with clients to build and refine workers' compensation programs
- Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors
- Develop customized risk management strategies for unique business exposures
- Provide guidance on return-to-work programs tailored to client operations and workforce needs
- Conduct comprehensive claim reviews and present actionable findings to clients
- Build and maintain relationships with client contacts, including HR and corporate risk managers
- Collaborate with the claims director and account service teams to ensure seamless service delivery
- Participate in client meetings, renewal presentations, and strategic planning sessions
- Serve as subject matter expert on industry workers' compensation exposures
Requirements
What you’ll need- Bachelor's degree from an accredited four-year institution
- Minimum 7-10 years of experience in workers' compensation claims, risk management, or related fields
- Deep understanding of California workers' compensation laws, regulations, and procedures
- Experience working with insurance carriers and third-party administrators
- Strong analytical skills with ability to interpret claim data and identify trends
- Proficiency in claims management systems and Microsoft Office Suite
- Experience working with restaurant, hospitality, or other service industry clients preferred
- Exceptional communication and negotiation skills
- Strong client service orientation with consultative approach
- Ability to manage multiple complex claims simultaneously
- Problem-solving mindset with attention to detail
- Proven ability to effectively interact with all levels, including executives, within an organization
Benefits
Comp & perks- Structured training
- Licensing support
- Ongoing development opportunities
- Competitive pay
- Comprehensive health benefits
- Retirement savings matching
- Company-paid life and disability plans
- Generous paid time off
- Paid parental leave
- Wellbeing program
- Collaborative, high-performing culture
- Community impact through HUB Gives
- Career growth opportunities
- Reasonable accommodations throughout the application and hiring process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementRisk ManagementData AnalysisNegotiationReturn-to-Work ProgramsClaims ReviewTrend AnalysisSettlement NegotiationsMedical ManagementProgram Development
Soft Skills
Exceptional CommunicationProblem-Solving MindsetAttention to DetailConsultative ApproachRelationship Building
Tools & Technologies
Claims Management SystemsMicrosoft Office Suite
Industry Keywords
Workers' CompensationInsurance CarriersThird-Party AdministratorsService IndustryHospitality