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Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administrative support within the healthcare industry, with a strong focus on customer service, billing, and authorization processes. Proficient in utilizing electronic medical records and understanding medical terminology, including ICD-10 codes, while ensuring compliance with HIPAA regulations.
Highest-signal resume keywords
Administrative Support ExperienceCustomer Service ExperienceBilling/Claims ExperienceUtilization Review ExperienceElectronic Medical Record Proficiency
About the role
Key responsibilities & impact- Support Humana Gold Plus Integrated’s Health Choice and MLTSS programs
- Create authorizations
- Work within defined parameters to identify expectations and quality standards
- Prioritize and schedule work with some latitude over timing
- Provide non-clinical support for assessment and evaluation of members’ needs
- Perform administrative, operational, and customer support assignments
- Report to the Supervisor, UM Administration
- Work in the Schaumburg, Illinois office 1 day per month
- Travel occasionally to Humana offices for training or meetings
Requirements
What you’ll need- 2+ years of administrative support experience in the healthcare industry
- 1+ years of customer service experience
- Prior billing/claims or authorization experience
- Associates degree or higher (preferred)
- Experience with Medicaid, Long-term Care, or Medicare members
- Proficient using electronic medical record and documentation programs
- Experience with medical terminology and ICD-10 codes
- Experience with Utilization Review and Prior Authorization within a managed care organization
- Reside in the Greater Chicago area/suburban Cook or nearby surrounding counties in the State of Illinois (preferred)
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
- Must be available Monday-Friday, 8am-5pm CST, with occasional nights and weekends
Benefits
Comp & perks- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Personal wellness support
- Flexible scheduling
- Hybrid home/office work arrangement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative SupportBillingClaims ProcessingPrior AuthorizationUtilization ReviewICD-10 CodesMedical TerminologyElectronic Medical RecordsQuality StandardsAssessment and Evaluation
Soft Skills
PrioritizationSchedulingCommunicationProblem-SolvingAttention to Detail
Certifications & Qualifications
Associates Degree or Higher
Industry Keywords
Healthcare IndustryMedicaidLong-Term CareMedicareManaged Care OrganizationPHIHIPAAMember SupportOperational SupportCustomer Support