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Posted: 10/5/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in community outreach, health care navigation, and chronic disease management while effectively utilizing health information technology to support member-centered care. Strong ability to engage with diverse populations and coordinate access to essential services.
Highest-signal resume keywords
Community Health Worker TrainingChronic Disease ManagementHealth Education and PromotionElectronic Documentation ExperienceBilingual Skills
About the role
Key responsibilities & impact- Conduct outreach to designated members through face-to-face visits, phone calls, and mail
- Engage difficult-to-reach members, including in-person contact when necessary
- Help members navigate health care and social service systems
- Assist with applications, transportation arrangements, appointment scheduling, and accompaniment
- Coordinate access to food, housing, benefits, transportation, utilities, safety, and income supports
- Communicate member needs to the Interdisciplinary Care Team
- Complete initial and periodic needs assessments
- Help develop and implement member-centered care plans
- Assess readiness to change and support healthier daily routines
- Provide informal counseling, motivational support, goal setting, and action planning
- Support chronic disease management for members and families
- Identify and follow up on referrals to community-based resources
- Develop partnerships with community organizations
- Use health information technology to link members with services and care teams
- Document member interactions, activities, and interventions in TruCare or designated systems
Requirements
What you’ll need- 2+ years of experience with community resources, health agencies, or social services
- 1 year of experience working with electronic documentation
- Ability to travel up to 75% within Southeastern/South Central Wisconsin
- Community Health Worker training or certificate, or willingness to complete within one (1) year
- Bachelor's degree in social work or related field (preferred)
- Knowledge and ability to facilitate use of health care system
- Experience with health education, promotion and wellness, chronic disease prevention and management
- Knowledge of health condition-specific treatment or management
- Bilingual skills (preferred)
- Valid state driver's license
- Proof of personal vehicle liability insurance with at least 100/300/100 limits
- Required TB screening if selected
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Mileage reimbursement for work-related travel
- Remote work arrangement
- Occasional travel to Humana offices for training or meetings
- Dedicated-space and internet requirements for home working
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Needs AssessmentCare Plan DevelopmentMotivational SupportGoal SettingAction PlanningHealth Care System NavigationReferral IdentificationDocumentation in TruCareTransportation CoordinationAppointment Scheduling
Soft Skills
Interpersonal CommunicationProblem SolvingEmpathyCollaborationMotivational Interviewing
Tools & Technologies
Health Information TechnologyTruCareElectronic Documentation Systems
Certifications & Qualifications
Community Health Worker CertificateValid State Driver's License
Industry Keywords
Social ServicesCommunity ResourcesHealth AgenciesChronic Disease PreventionHealth Condition ManagementMember PHI/HIPAA Compliance