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iA Financial Group (Industrial Alliance)Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in team leadership, talent acquisition, and performance management while ensuring compliance and efficiency in administrative processes related to individual insurance contracts. Proficient in risk assessment and fostering a collaborative environment to achieve strategic objectives.
Highest-signal resume keywords
Team LeadershipTalent AcquisitionPerformance ManagementRisk AssessmentBilingual Proficiency
About the role
Key responsibilities & impact- Lead, coach, and develop a pan-Canadian team in a performance-driven environment focused on collaboration and customer experience
- Oversee talent acquisition, onboarding, employee development, and performance management activities
- Supervise administrative processes related to individual insurance contracts, from application receipt through to underwriting when required
- Ensure efficiency, quality, and compliance of assigned processes
- Assess and manage business risks associated with transactions and approve high financial-risk requests of up to $500,000
- Ensure adherence to service standards, quality expectations, and organizational policies and procedures
- Facilitate daily management activities and empower team members to identify solutions and drive continuous improvement
- Contribute to business process evolution and achievement of strategic objectives
- Collaborate with clients, business partners, and internal stakeholders to resolve complex cases, manage exceptional situations, and recommend improvements
Requirements
What you’ll need- Holds a bachelor's degree in actuarial science, accounting, business administration, finance, law, or a related field
- Has a minimum of five years of relevant experience
- Experience leading, supervising, or mobilizing teams
- Strong planning, organizational, and priority management skills
- Ability to inspire high performance and foster a collaborative and engaging work environment
- Strong analytical and synthesis skills, with sound judgment and decision-making abilities
- Customer- and partner-focused, with a solution-oriented approach
- Experience in customer service or activity coordination, considered an asset
- Knowledge of individual insurance products and systems, considered an asset
- Advanced English and French proficiency required for daily communication with English-speaking and French-speaking clients and business partners
Benefits
Comp & perks- A work environment where learning and development merge with a collective pursuit of excellence
- AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
- Flexible group insurance plans
- Competitive retirement savings plan
- Employee share purchase plan
- Vacation program, wellness days, and personal development days
- Telemedicine services
- Employee and Family Assistance Program (EFAP)
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bachelor's DegreeIndividual Insurance KnowledgeFinancial Risk ManagementAnalytical SkillsDecision-Making Abilities
Soft Skills
CollaborationCustomer FocusOrganizational SkillsSolution-Oriented ApproachInspiring High Performance
Industry Keywords
Insurance ContractsCompliancePerformance-Driven EnvironmentBusiness Process EvolutionClient Collaboration