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Ignít - A Claranet Portugal CompanyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Incident Management and Major Incident Management, with a strong focus on ITIL frameworks and ITSM tools. Capable of leading technical teams to restore services efficiently while ensuring effective communication with stakeholders.
Highest-signal resume keywords
Incident ManagementMajor Incident ManagementITIL FrameworksServiceNowJira Service Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead and coordinate responses to high-priority incidents, mobilising technical teams and suppliers to restore services quickly
- Provide out-of-hours availability to manage critical incidents affecting business operations
- Act as the main point of contact during incidents, providing clear and timely updates to management and business teams
- Monitor support activities and ensure response and resolution times meet agreed SLAs
- Collaborate with Problem Management teams to identify root causes and implement preventive actions to avoid recurrence
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Extensive experience in Incident Management and Major Incident Management, preferably in the banking, payments, or e-commerce sector
- Strong knowledge of ITIL frameworks and ITSM tools, including ServiceNow and Jira Service Management
- Fluency in Portuguese
- Excellent level of English for daily communication with international teams
Benefits
Comp & perks- Regular professional development
- Health insurance, with family package
- Regular teambuilding programs
- Friendly workplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementMajor Incident ManagementITIL FrameworksServiceNowJira Service ManagementRoot Cause AnalysisSLA MonitoringTechnical CoordinationCritical Incident ManagementPreventive Actions
Soft Skills
CommunicationCollaborationLeadershipProblem SolvingTimely Updates
Industry Keywords
BankingPaymentsE-commerceITSMTechnical Teams