Job Duck

Attorney

• Maintain confidentiality of client and firm information
• Contact clients regarding documentation, updates, and requests
• Support phone communications and client interactions
• Assist with case-related administrative activities
• Manage and organize incoming and outgoing email communications
• Save, maintain, and organize client files and legal documentation
• Draft estate planning documents accurately
• Provide general administrative assistance
• Assist attorneys and team members with administrative and legal support tasks
• Follow up with prospective clients and leads
• Keep legal records and client information organized and updated
• Collaborate with team members to support operational efficiency and firm growth

Estate Planning Legal Administrative Support

Intake Coordinator

• Serve as the first point of contact for prospective clients seeking family law services
• Answer incoming calls and gather essential information
• Assess and vet prospective clients according to established criteria and procedures
• Ask intake questions to understand callers’ needs and circumstances
• Identify missing or incomplete intake information and obtain necessary details
• Enter caller and prospective client information accurately into Lawmatics
• Maintain complete, organized, and current intake records
• Use RingCentral to manage incoming and outgoing telephone communications
• Provide callers with clear information regarding next steps in the consultation process
• Schedule consultations based on attorney availability and established procedures
• Follow up on prospective client inquiries when requested
• Protect confidential client and prospective client information
• Collaborate with paralegals, legal assistants, attorneys, and administrative team members
• Support additional intake and client service tasks as assigned and appropriately trained
• Answer approximately 30 to 40 incoming calls each day professionally, warmly, and promptly

Family Law Intake Coordinator

• Vet prospective clients according to the firm’s established criteria and procedures
• Listen to callers and gather information required for intake
• Serve as the first point of contact for prospective family law clients
• Schedule consultations based on attorney availability
• Maintain complete, organized, and current intake records
• Enter caller and prospective client information into Lawmatics
• Ask intake questions to understand callers’ needs and circumstances
• Answer approximately 30 to 40 incoming calls each day
• Support additional intake and client service tasks
• Follow up on prospective client inquiries
• Collaborate with paralegals, legal assistants, attorneys, and administrative team members
• Provide clear information regarding consultation next steps
• Use RingCentral for incoming and outgoing telephone communications
• Maintain availability throughout the established working schedule
• Identify missing or incomplete intake information and obtain necessary details
• Protect confidential client information
• Communicate clearly and compassionately with individuals experiencing sensitive family situations

Legal Assistant

• Support a busy litigation practice through organization, communication, and attention to detail
• Manage administrative legal tasks
• Maintain accurate records
• Monitor deadlines
• Coordinate critical case information
• Work closely with attorneys and paralegals
• Provide dependable legal support in a fast-paced setting
• Communicate with clients and external parties via phone and email

Legal Assistant – Litigation

Customer Success Manager

• Track and update lead activity to support reporting and business development efforts
• Coordinate appointments and scheduling through Calendly
• Support client intake processes from initial contact through qualification
• Maintain accurate lead records and current data
• Manage and update client information within Lawmatics and Clio
• Handle initial client inquiries professionally and empathetically
• Qualify incoming leads based on established criteria
• Monitor and manage potential client leads received through call answering services
• Maintain professionalism and customer service in all interactions
• Assist with social media inquiries and incoming prospect communications
• Use Google Workspace for daily communications and documentation
• Monitor and respond to prospective-client communications
• Follow up with prospective clients to maintain engagement and improve conversion rates

Client Experience Specialist

Customer Support

• Communicate regularly with medical providers and other relevant contacts, approximately 50 calls per week
• Complete daily mailroom duties, including renaming files and moving documents to appropriate files
• Maintain and update provider and department contact information
• Review invoices and negotiate provider reductions when appropriate
• Monitor outstanding requests and follow up to ensure timely completion
• Maintain accurate and organized records throughout the request and documentation process
• Edit forms and documentation when necessary
• Draft and complete request letters and forms
• Schedule appointments between clients and case managers using Calendly
• Handle cancellations and follow up on records and other requests
• Assist with balance-related tasks
• Process payments for requested records and maintain invoice and payment tracking
• Work with provider portals to ensure requests are received and processed timely
• Request and follow up on medical, imaging, and billing records
• Support day-to-day management of client files

Executive Assistant – Medical Records, Case Support Specialist

Operations

• Support prospective and active families throughout their experience with the company
• Guide families from initial inquiry through onboarding
• Coordinate student placements with Executive Function coaches and literacy specialists
• Coordinate placements, schedules, cancellations, coverage, coach availability, and system updates
• Follow up on outstanding issues, inactive clients, pending commitments, and unresolved matters
• Respond to client inquiries and escalate concerns when needed
• Create and maintain accurate client profiles and potential-client records
• Coordinate meetings, schedules, events, trainings, and day-to-day operations
• Monitor communication channels, calendars, deadlines, records, and administrative tasks
• Serve as an administrative point of contact for active families
• Ensure forms and agreements are completed
• Communicate scheduling procedures, policies, and next steps during onboarding
• Track referral sources and maintain accurate lead information
• Call prospective clients to discuss services and answer basic questions
• Monitor incoming calls, emails, text messages, website inquiries, and referrals
• Follow up on intake forms, agreements, payment information, and onboarding requirements
• Move qualified leads from initial inquiry to active client
• Gather student, family, service, availability, and location information
• Match students with appropriate coaches based on needs, qualifications, location, personality, and availability

Intake Specialist – Client Intake and Operations Coordinator

• Maintain accurate records and case documentation
• Track case progress and help ensure deadlines are met
• Assist the Office Manager and Paralegal with daily legal operations
• Monitor active cases and follow up on pending items
• Organize legal files and correspondence
• Coordinate with internal team members on ongoing legal matters
• Prepare case and client summaries and status reports
• Communicate with inmates' family members regarding case updates and information
• File final documents and representation agreements through court systems
• Produce legal documents using established templates

Criminal Appeals Legal Assistant

• Ensure accurate documentation of client interactions and next steps
• Track lead activity and intake progress within the CRM
• Maintain ongoing communication with prospective clients and inmates
• Send intake forms and required documentation
• Coordinate consultations and calls with correctional facilities
• Follow up with prospective clients after initial inquiries
• Process payments through LawPay
• Support the legal team with administrative and client service tasks
• Collect payments for consultations, case reviews, and representation agreements
• Schedule consultations and maintain attorney calendars
• Qualify incoming leads and evaluate potential client needs
• Perform receptionist and front line client intake duties

Intake and Scheduling Coordinator – Criminal Appeals

• Maintain a high standard of professionalism and client service in all interactions
• Handle inbound and outbound communication, including message taking
• Support case package assembly and preparation for filing
• Triage client inquiries and determine appropriate next steps
• Draft recommendation letters and assist in preparing submission materials
• Conduct legal research as instructed to support case preparation
• Schedule consultations and manage calendars effectively
• Draft immigration forms and prepare supporting legal documentation
• Manage immigration case files and maintain accurate, organized client records
• Manage email communications and ensure timely follow up with clients
• Support a dynamic legal team by managing immigration case workflows
• Deliver high-quality client support and contribute to accurate, efficient case preparation

Legal Assistant, Immigration Case Assistant

• Maintain clear and professional communication through email, Microsoft Teams, and other internal channels
• Ask clear and timely clarification questions when information does not meet established requirements
• Communicate regularly with Sales and Legal team members regarding matter setup and documentation
• Maintain consistency and accuracy across historical and newly opened matters
• Identify discrepancies or incomplete information within historical matters and follow up internally as needed
• Verify that assignments, fields, and required questions are completed accurately
• Add or update case subcategories and other relevant classifications
• Escalate issues appropriately to prevent incomplete information from moving through the process
• Identify missing, inconsistent, or unclear information and communicate internally to obtain clarification
• Ensure required payment information is captured for ongoing payments
• Confirm that required third party forms and supporting documentation are properly maintained
• Record and verify payment, deposit, and applicable third party payment information
• Enter and maintain accurate case and matter information in Clio
• Confirm that new matters are assigned to the appropriate attorney or legal team member
• Review historical matters and update records with newly required data points
• Review newly opened matters for completeness before transitioning them to the Legal team
• Categorize matters accurately according to case type, including divorce, custody, prenup, postnup, and other applicable categories
• Review newly signed representation agreements and verify that all required information is complete and accurate

Legal Assistant – Legal Case Administration Assistant

• Track active cases and ensure they continue progressing efficiently
• Manage attorney calendars, meetings, and scheduling requests
• Monitor case deadlines and support timely completion of litigation tasks
• Maintain accurate case records and organize documentation
• Assist with litigation strategies and case progression activities
• Review and analyze discovery materials and case-related documentation
• Draft motions, pleadings, correspondence, and other legal documents
• Examine case files and legal records to identify critical information
• Provide proactive support while independently managing complex legal assignments
• Maintain confidentiality of client and case information
• Identify opportunities to improve processes and administrative efficiency
• Organize and prioritize incoming emails and communications
• Coordinate and schedule depositions
• Prepare attorneys for depositions, hearings, and case-related proceedings
• Collaborate with attorneys and team members to support legal operations
• Complete all application stages and follow recruiter-provided next steps

Personal Injury Litigation Assistant

Business Development Rep

• Respond to inquiries professionally and ensure timely communication
• Prepare reports, summaries, and administrative documentation
• Maintain confidentiality when handling sensitive client and company information
• Identify opportunities to improve administrative and client management processes
• Manage executive calendars, appointments, and scheduling priorities
• Organize and maintain administrative records, documents, and correspondence
• Support lead follow-up efforts to maximize consultation attendance and conversion opportunities
• Coordinate meetings, consultations, and follow-up communications
• Serve as a primary point of contact for clients and prospective clients
• Prioritize multiple assignments while maintaining accuracy and attention to detail
• Provide general executive and operational support for smooth daily business operations
• Monitor and track new leads through the intake and consultation process
• Maintain accurate client and prospect information in CRM systems
• Assist with client onboarding and document collection processes
• Coordinate with internal teams to ensure tasks and deadlines are completed efficiently

Executive Assistant, Business Development Representative I

• Coordinate with internal teams to ensure tasks and deadlines are completed efficiently
• Assist with client onboarding and document collection processes
• Support lead follow up efforts to help maximize consultation attendance and conversion opportunities
• Maintain accurate client and prospect information within CRM systems
• Monitor and track new leads through the intake and consultation process
• Organize and maintain administrative records, documents, and correspondence
• Manage executive calendars, appointments, and scheduling priorities
• Provide general executive and operational support to ensure smooth daily business operations
• Identify opportunities to improve administrative and client management processes
• Maintain confidentiality when handling sensitive client and company information
• Prioritize multiple assignments while maintaining a high level of accuracy and attention to detail
• Prepare reports, summaries, and administrative documentation as needed
• Respond to inquiries professionally and ensure timely communication
• Serve as a primary point of contact for clients and prospective clients
• Coordinate meetings, consultations, and follow up communications

Executive Assistant, Business Development Representative

Recruitment

• Work collaboratively with leadership and internal teams to prioritize openings and support business hiring needs
• Identify and resolve potential recruitment-process issues before they impact candidates or hiring teams
• Source and identify qualified candidates through job boards, professional networks, recruiting platforms, referrals, and other channels
• Maintain timely, proactive communication with candidates and internal stakeholders
• Draft and coordinate offer letters and recruitment-related documentation
• Monitor candidate pipelines and provide updates on recruitment progress, challenges, and timelines
• Manage recruitment-related budgets and posting expenses
• Ensure a professional and positive candidate experience throughout the recruitment lifecycle
• Stay organized across multiple vacancies using systems, calendars, reminders, and tracking tools
• Partner with hiring managers to understand position requirements, candidate profiles, timelines, and priorities
• Manage full-cycle recruitment from initial sourcing through offer and placement
• Review resumes and applications and conduct initial candidate screening
• Coordinate interviews between candidates and hiring managers
• Prepare and maintain candidate documentation, interview records, offer details, and recruitment updates
• Create and maintain accurate job postings
• Maintain accurate records in recruitment and applicant tracking systems

Estate Planning Legal Administrative Support

Family Law Intake Coordinator

Family Law Intake Coordinator

Legal Assistant – Litigation

Client Experience Specialist

Executive Assistant – Medical Records, Case Support Specialist

Intake Specialist – Client Intake and Operations Coordinator

Criminal Appeals Legal Assistant

Intake and Scheduling Coordinator – Criminal Appeals

Legal Assistant, Immigration Case Assistant

Legal Assistant – Legal Case Administration Assistant

Personal Injury Litigation Assistant

Executive Assistant, Business Development Representative I

Executive Assistant, Business Development Representative

Talent Acquisition Specialist